Caught up in holiday travel chaos? YVR wants to hear from you
Vancouver’s airport is seeking feedback from people whose holiday travel plans were thwarted amid a series of winter storms.
Officials at Vancouver International Airport launched a two-phase public engagement process Tuesday that’s scheduled to last until Feb. 21.
“We would like to hear from passengers who travelled to or from the airport during the months of December 2022 and January 2023,” reads a statement on YVR’s website.
Members of the public who were impacted by the travel disruptions are also invited to participate in the process.
“The engagement will use a mix of consultation methods, including an online feedback form, virtual focus groups and panels, and written submissions to help ensure a diversity of experiences are included, such as travellers with mobility considerations or varying language or communication needs,” YVR wrote.
From Jan. 24-30, the airport is inviting participants to “share input on areas of interest such as topics and methods of engagement” for the first phase of the process. Taking part in phase one in not a prerequisite for phase two, which is scheduled to take place from Jan. 31 to Feb. 21. Those three weeks will involve input on “communication, service and support requirements,” according to YVR.
In the coming months, the airport plans to share feedback from this engagement, along with recommendations from the after-action review.
YVR launched the first phase of the engagement exactly two weeks after the airport’s president and CEO, Tamara Vrooman, was grilled by a federal transport committee over the holiday travel chaos.
The disruptions began a mere six days before Christmas, when about 30 centimetres of snow fell, bringing YVR to a standstill. Hundreds of flights were cancelled, impacting 90,000 passengers.
As of Jan. 3, about 1,500 unclaimed luggage items remained at the airport as a result of weeks of delays and cancellations. CTV News has reached out to YVR to see how much of that backlog has been cleared.
On top of engaging with the public over the winter travel chaos, YVR has also engaged the accounting firm KPMG and the global aviation firm Arup to review its response to the disruptions.
CTVNews.ca Top Stories
Asking rent prices up 9.3% across Canada, Ontario sees only decline: report
A new report says the average asking rent for a home in Canada in April was up 9.3 per cent compared with a year ago, while a slight month-over-month increase was also recorded for the first time since January.
What is basic income, and how would it impact me?
Parliamentarians are considering a pair of bills aiming to lift people out of poverty through a basic income program, but some fear these types of systems could result in more taxes for Canadians who are already financially struggling.
'I may have some nightmares:' Man survives being bitten by 2 sharks in Bahamas
A man who was bitten by two sharks in the Bahamas said Thursday he's 'thankful that I'm here' while sharing his story of survival.
Magnitude 4.2 earthquake reported off Vancouver Island's west coast
A 4.2-magnitude earthquake was recorded west of Vancouver Island early Friday morning.
Mexico's president accuses press and volunteer searchers for missing people of 'necrophilia'
The administration of Mexico's president has accused the press and volunteer searchers who look for the bodies of missing people of 'necrophilia,' comments that drew criticism this week.
WATCH Expecting an interest rate cut in June? Don't bet on it after new jobs data
Canada's labour market rebounded in April, adding more than 90,000 jobs, a staggering number of new positions after four consecutive months of little change.
Out-of-control wildfire burning near Fort McMurray
As of 9 a.m. on Friday, the wildfire burning 28 kilometres southwest of the northeastern Alberta city was 25 hectares in size.
Prince William says wife Kate is 'doing well'
Prince William said on Friday his wife Kate was 'doing well' in a rare public comment about the Princess of Wales as she undergoes preventative chemotherapy for cancer.
'Irate male' assaulted Newfoundland officers with block of cheese, police say
Police in Newfoundland say patrol officers were assaulted Thursday by a "very irate male" wielding a block of cheese.