Women who wouldn't converse with man who bought them drinks top BBB list of unusual complaints
Soap that wasn't foamy enough, ramen with insufficient seasoning and bar patrons who didn't want to chat are among the "quirky" business complaints seen in B.C. last year, according to the Better Business Bureau.
On Tuesday, the BBB's Mainland B.C. branch, which serves most of the province as well as the Yukon, shared what it says are the four most unusual complaints it received in 2022. They are:
- A man wanted a refund from a bar after he offered to buy a round of drinks for a group of women, who took the drinks and didn't engage in conversation with him.
- Someone wanted a refund from a business after a bath bar they received for Christmas wasn't as foamy or bubbly as they hoped it would be.
- A man complained that his oil technician smelled "like a dead cat in an alleyway" and looked like Marv from Home Alone.
- A consumer wanted a refund after not receiving enough seasoning fillings in a ramen noodle package that they bought.
Across Canada, the BBB receives around 36,000 complaints per year, and the Mainland B.C. branch says it receives "dozens" every day.
“On rare occasions, we do receive complaints that make us do a double take,” said Aaron Guillen, the branch's media and communications specialist, in a news release.
Speaking to CTV News Tuesday afternoon, Guillen elaborated on some of the context behind the four complaints the bureau highlighted.
Guillen said the man who complained about buying drinks initially told the BBB that the women approached him, and that the bar charged his card when it should have charged theirs.
"We want to have a balanced approach to any complaint, so we also reached out to the bar, and the bartender helped explain that this wasn't exactly the scenario," Guillen said. "He explained that (the man) had approached the women, and the girls had taken the drinks and not continued any conversation with him. So, it turns out that he didn't get that connection he was looking for and wanted a refund."
Guillen said the complaint about the smelly oil technician probably would've been better submitted as a review of the business, since the complainant didn't seem to be looking for any specific restitution.
That's still a good use of the BBB and its platform, according to Guillen, who said the bureau views its role as facilitating conversations between businesses and their customers, whether the feedback is positive or negative, actionable or not.
“No matter what, our BBB team is devoted to going through every complaint, review, and scam report that is submitted to ensure its authenticity," he said in the release. "It’s important to tell your good and bad experiences with businesses to BBB.”
The bureau encourages anyone with a complaint to submit it through the BBB website or by email.
Contacting the business that is the subject of the complaint first is encouraged, but not required.
The BBB offers mediation to help resolve conflicts between businesses and consumers without going to court, and says complaints are usually resolved within "a couple of weeks."
Canada-wide statistics for 2021 show that 26,107 of 36,589 complaints received by the BBB that year – about 71 per cent – were settled.
Vancouver Top Stories
CTVNews.ca Top Stories
Prince Harry gets his day in court against tabloids he accuses of blighting his life
Prince Harry entered a courtroom witness box Tuesday, swearing to tell the truth in testimony against a tabloid publisher he accuses of phone hacking and other unlawful snooping.
Here's what Quebec's wildfires look like from outer space
A photo taken from NASA show what the wildfires burning in Quebec look like from up above.
Ukraine accuses Russia of destroying major dam near Kherson, warns of ecological disaster
The wall of a major dam in a part of southern Ukraine that Moscow controls collapsed Tuesday after a reported explosion, sending water gushing downriver and prompting dire warnings of ecological disaster as officials from both sides in the war ordered residents to evacuate.
Poilievre threatens to filibuster budget bill if Liberals don't meet demands
Conservative Leader Pierre Poilievre is threatening to use procedural tools to delay passage of the federal budget in the House of Commons if the Liberals don't meet his demands.
Canada's housing market sees largest improvement in affordability in four years: National Bank
Canada’s housing market saw the largest improvement in affordability in nearly four years in the first quarter of 2023, according to a report from economists at the National Bank of Canada.
About ducking time: Apple to tweak iPhone autocorrect function
One of the most notable happenings at Apple's event for developers on Monday is likely the iPhone maker's tweak that will keep its autocorrect feature from annoyingly correcting one of the most common expletives to 'ducking.'
Apple unveils a US$3,500 headset as it wades into the world of virtual reality
Apple on Monday unveiled a long-rumoured headset that will place its users between the virtual and real world, while also testing the technology trendsetter's ability to popularize new-fangled devices after others failed to capture the public's imagination
Facing evacuations due to a forest fire or flood? Here’s what to pack in a grab-and-go bag
While some natural disasters or bouts of extreme weather may require sheltering in place until authorities can restore power to the area, others require residents to evacuate quickly, sometimes in a matter of hours — and if you want to be prepared, you should create a grab-and-go bag.
Poor air quality, evacuations in multiple provinces due to wildfires
Wildfire smoke prompted warnings about poor air quality for many regions across the country, stretching from northern Alberta to the Atlantic.
37 more municipalities find themselves on the province's housing naughty list
The province is revealing its housing cards, as 37 more municipalities have been identified as the next group that will be required to create housing targets in their communities to help combat the ongoing housing shortfall.
Wildfire burning out of control near Port Alberni reaches 20 hectares
A wildfire that has been burning out of control on Vancouver Island since Sunday morning is now estimated to cover approximately 20 hectares of dense forest near Port Alberni.
Nanaimo-Vancouver ferry service takes another step towards launching
A new foot passenger-only ferry service between Nanaimo and Vancouver has marked another milestone towards starting operations.
'I was really, really scared': Calgary kabab restaurant out thousands of dollars after break-and-enter
A restaurant in Calgary's Hillhurst neighbourhood is out thousands of dollars after it was broken into over the weekend.
UCP lost by 25 votes in Calgary-Acadia, 42 in Calgary-Glenmore
CTV News has learned the results of the provincial election recount in Calgary-Acadia confirm an NDP win, though it was 25 votes, not seven.
19-month-old suffers dog bites to the face in Sage Hill attack
Calgary EMS say a toddler was taken to hospital on Monday after being attacked by a dog.
Why experts agree Edmontonians should report non-criminal 'hate incidents' to police
Edmonton police launched a new tool Monday to encourage reports of "hate incidents," something officers believe will help them track people who may escalate to "hate crimes."
Caught on camera: 2 try to steal ATM from northern Alberta bank
Mounties in the town of McLennan, Alta. are hoping members of the public can help them identify two men who tried to steal a bank machine from the local ATB Financial.
Alberta wildfire evacuee thanks man who saved him when he was choking on water
A man from Drayton Valley, Alta. is publicly thanking a swimming instructor who helped him when he was choking on water at a hotel pool.
Widow whose husband was killed by a speeding OPP officer told misconduct was ‘not serious’
A grieving widow whose husband was run over and killed by a speeding OPP officer can’t believe the force told her it won’t hold a public hearing into the case because it decided the misconduct was “not serious.”
Correctional Service of Canada releases statement on Paul Bernardo's transfer to medium-security prison
The Correctional Service of Canada has released a statement about serial killer Paul Bernardo's transfer to a medium-security prison.
U.S driver accidentally takes wrong turn, ends up arrested at border with massive bag of cash
A U.S. driver has been arrested by the RCMP after making a wrong turn and ending up in a line to cross the Canada border while in possession of more than $815,000 in cash and a large amount of cannabis.
Montreal organized crime figure Francesco Del Balso killed in daylight shooting
A 53-year-old man was shot and killed in the Montreal suburb of Dorval on Monday afternoon. A source told CTV News that the victim is Francesco Del Balso, who has links to Montreal's Mafia.
OBITUARY | Editor of Montreal's only newspaper for Black community, Egbert Gaye, dies at 67
Community Contact newspaper managing editor Egbert Gaye, a well-known leader in Montreal's Black community, has died after suffering a massive heart attack over the weekend. He was 67.
Legault seeking international aid as more than 160 wildfires burn in Quebec
Quebec Premier Francois Legault says his government is looking internationally for support as it struggles to battle more than 160 forest fires. With more than 480 wilderness firefighters on the ground, Quebec can fight around 30 fires, Legault told reporters Monday, adding that normally firefighters would come from other provinces to help.
Ukrainian woman in Winnipeg trying to bring remains of fallen husband home
A Ukrainian woman who now lives in Winnipeg is hoping one day she will be able to bring her husband's remains to her new home, a place he hoped one day he too would be able to call home.
Missing teen found dead: Winnipeg police
A missing Winnipeg teen has been found dead.
Winnipeg bridge construction project cost increasing
The price tag for the St. Vital Bridge project is going up.
City emails reveal how a Saskatoon shelter was relocated and shed light on early concerns
While Saskatoon Tribal Council (STC) publicly mulled moving its downtown emergency shelter to a location on 20th Street near the city's core, city documents reveal the wellness centre's present Fairhaven area location was heavily favoured early in the process.
'It would’ve taken us years': Trail to link Watrous and Manitou Beach ready for traffic
A long-awaited trail linking the town of Watrous to nearby Manitou Beach is now open to the public, but the meaning behind this simple gravel path goes much further than meets the eye.
Sask. man pleads guilty in deadly crash involving 2 sons
A Saskatchewan man who successfully appealed his conviction is now pleading guilty to charges involving a crash that killed his two sons and girlfriend.
Trial for Regina man charged with murder of brother delayed due to health
The trial of a man charged in connection to the death of his brother was set to get underway in Regina on Monday but now faces a delay.
Tenants of housing complex frustrated by downpours, say nothing is being done about flooding in parking lot
Recent downpours have frustrated tenants of a Regina low income housing complex. They say their parking lot floods with every heavy rain and the landlord has not taken steps to improve drainage.
'I'm not going to sugarcoat it': Riders' GM speaks ahead of regular season
On Monday, Jeremy O’Day, Saskatchewan Roughriders General Manager and Vice President of Football Operations, met with media to discuss the team ahead of Week 1 of the regular season.
Weather conditions ground aircraft covering Shelburne County wildfire
Crews fighting an out-of-control wildfire in southwestern Nova Scotia are trying to determine what impact weekend rain had on their efforts.
Help available to Nova Scotians impacted by wildfires
Nova Scotia organizations, small businesses and individuals are offering support to those who have been evacuated or who have lost homes due to the numerous wildfires across the province.
N.S. government to contact people impacted by cybersecurity breach
Nova Scotia’s government and cybersecurity experts are working to get to the bottom of a breach that still isn't fully understood.
Muslim community seeks healing and safety amid lingering shadows of alleged terrorist attack
On this day in 2021, four out of five members of a London, Ont. family were killed while they were out for a walk and struck by a vehicle, in an apparent deliberate attack.
‘Neighbours are paying the price’: Lithium battery pack leads to fire on Base Line Road
CTV cameras captured the moment London, Ont. firefighters discovered a sparking lithium battery pack in a charred apartment at 122 Base Line Rd. W. Sunday.
Testimony of drug use highlights impaired driving causing death trial
There was emotional testimony on Monday from the husband of the woman killed in a crash in south London, Ont. almost four years ago. Paul Kay testified about the last moments in the life of his 68-year-old wife, Penny.
Evacuation notice extended for residents as forest fire burns near Calabogie, Ont.
Officials are asking people living around Centennial Lake to evacuate their homes as a forest fire burns in the area west of Calabogie, Ont. An evacuation order has been extended to Wednesday afternoon.
Here's what Nova Scotia's wildfires look like from outer space
Photos released by NASA taken from International Space Station show the immense scale of the wildfires in Nova Scotia, with billowing smoke engulfing the landscape.
Prison service to review decision to transfer killer Bernardo to medium security
The federal prison service says it will have a second look at its decision to move convicted killer Paul Bernardo to a medium-security facility as political leaders of all stripes react to the news with shock and outrage.
'Such outcomes are unspeakable': Fatal fire in Waterloo under investigation
Flames and smoke could be seen shooting out of a home on Graham Street in Waterloo shortly after midnight on Monday, creating a scene that firefighters say was intense before they arrived.
Police are warning people with this model of car to take extra precautions
It comes amid what police say is a growing number of thefts targeting the model.
Developers turning downtown Kitchener office building into 91 rental units
For the first time in the City of Kitchener, a downtown office high-rise is being converted into rental units.