New TransLink customer service centre opens to public at Waterfront Station
TransLink's new, 6,200-square-foot Customer Service Centre at Waterfront Station opened to the public Friday, roughly doubling the transit provider's capacity to serve users in person.
The new centre replaces the previous in-person service centre at Stadium Chinatown Station, which has closed. All of its services are now available at the new centre, except for TransLink's Lost Property Centre, which is still at Stadium Chinatown.
“We need to be more available to our customers when and where they need assistance, and that’s why we are moving our Customer Service Centre to Waterfront Station which is located at the intersection of every one of our transit modes,” said TransLink CEO Kevin Quinn in a news release Thursday.
“Moving our customer service facility to this prime location opens new opportunities for us to elevate customer experiences, create more meaningful connections, and build ridership.”
TransLink noted that the new location is the only one in the regional transit system that serves all of its modes of transportation, including SkyTrain, bus, SeaBus and West Coast Express.
"Adjacent to Canada Place, Helijet, and the cruise ship terminal, Waterfront Station is also a common destination for tourists, who can now more easily access customer service and Compass products," the company's statement reads.
The interior of TransLink's new customer service centre is shown. (TransLink)
Transit users can use the new facility to speak to customer service employees in person, purchase and activate Compass products, get wayfinding advice through the facility's touch-screen transit kiosk, pay fare infraction tickets, purchase taxi savers, and sign up and get keys for bike lockers on TransLink's system.
The new centre is located next to Starbucks, near the main entrance to Waterfront Station on Cordova Street, and will be staffed by 30 employees, including the West Coast Express Operations Centre. It will be open weekdays from 9 a.m. to 5 p.m.
TransLink said moving the customer service centre to Waterfront Station was part of its Customer Experience Action Plan, which is intended to make transit "easier to navigate" and "to create more opportunities for customer service."
CTVNews.ca Top Stories
B.C. tenants evicted for landlord's use after refusing large rent increase to take over neighbouring suite
Ashley Dickey and her mother rented part of the same Coquitlam duplex in three different decades under three different landlords.
Mountain guide dies after falling into a crevasse in Banff National Park
A man who fell into a crevasse while leading a backcountry ski group deep in the Canadian Rockies has died.
Expert warns of food consumption habits amid rising prices
A new survey by Dalhousie University's Agri-Food Analytics Lab asked Canadians about their food consumption habits amid rising prices.
MPP Sarah Jama asked to leave Ontario legislature for wearing keffiyeh
MPP Sarah Jama was asked to leave the Legislative Assembly of Ontario by House Speaker Ted Arnott on Thursday for wearing a keffiyeh, a garment which has been banned at Queen’s Park.
Charlie Woods, son of Tiger, shoots 81 in U.S. Open qualifier
Charlie Woods failed to advance in a U.S. Open local qualifying event Thursday, shooting a 9-over 81 at Legacy Golf & Tennis Club.
Ex-tabloid publisher testifies he scooped up possibly damaging tales to shield his old friend Trump
As Donald Trump was running for president in 2016, his old friend at the National Enquirer was scooping up potentially damaging stories about the candidate and paying out tens of thousands of dollars to keep them from the public eye.
Here's why provinces aren't following Saskatchewan's lead on the carbon tax home heating fight
After Prime Minister Justin Trudeau said the federal government would still send Canada Carbon Rebate cheques to Saskatchewan residents, despite Saskatchewan Premier Scott Moe's decision to stop collecting the carbon tax on natural gas or home heating, questions were raised about whether other provinces would follow suit. CTV News reached out across the country and here's what we found out.
Montreal actress calls Weinstein ruling 'discouraging' but not surprising
A Montreal actress, who has previously detailed incidents she had with disgraced Hollywood producer Harvey Weinstein, says a New York Court of Appeals decision overturning his 2020 rape conviction is 'discouraging' but not surprising.
Caleb Williams, Jayden Daniels and Drake Maye make it four NFL drafts with quarterbacks going 1-3
Caleb Williams is heading to the Windy City, aiming to become the franchise quarterback Chicago has sought for decades.