'A nightmare': Buyer describes purchase of electric vehicle from Surrey dealership
A brand new Ford Mustang Mach-E that a Metro Vancouver man ordered from a dealership in Surrey seems to have vanished.
The purchase agreement was written up in July 2022 by a salesman at Dams Ford Lincoln on the Langley Bypass, for $70,400, plus tax.
Buyer Ryan Lopez was told the car would take several months to build and be delivered, something Lopez was fine with, because he expected a long wait for an electric vehicle.
But he became frustrated when he called the dealer for an update several weeks later.
“They couldn’t find any history of my car being ordered," said Lopez. “They couldn’t find me in the system, nothing."
Lopez said that’s when he called Ford Canada, and they confirmed the Mustang had been ordered, and it would be ready at the end of December.
He was even able to monitor its progress online.
When Lopez saw that the electric vehicle had been delivered, he called Dams Ford Lincoln again, and an attendant answered.
“He said, 'Yeah I can see your car, I can see the VIN number, everything. It’s on our lot right now,'” recounted Lopez.
Yet a few days later, the dealership said it didn’t have the vehicle, and didn’t know where it was.
But the dealer did offer to show him some other cars for sale.
The price of a similar Mustang Mach-E has increased nearly $10,000 since Lopez made the order, and he would appreciate credit for the difference in price from the manufacturer and the dealer.
“What was supposed to be a happy experience has just been a nightmare,” said Lopez.
In a letter to Lopez, Ford Canada writes that since this was a private sale, there is little it can do, adding that the company “regret(s) any frustration or inconvenience."
CTV News has reached out to Dams Ford Lincoln and Ford Canada for comment. This story will be updated if a response is received.
CTVNews.ca Top Stories
Wildfire battles continue as heat, air quality alerts affect most of Canada
Air pollution from wildfires remained well above healthy levels across much of southern and northern Ontario and several communities in British Columbia and Alberta on Thursday.
Are more interest rate hikes on the way? Here's what experts say
In the wake of the Bank of Canada’s unexpected rate hike, economists are pointing to further tightening in the near term.
4 very young children critically wounded in knife attack in French Alpine town
As bystanders screamed for help, a man with a knife stabbed four young children at a lakeside park in the French Alps on Thursday, assaulting at least one in a stroller repeatedly. The children between 22 months and 3 years old suffered life-threatening injuries, and two adults also were wounded, authorities said.
Liberals unveil plan to make hybrid House of Commons sittings permanent
Government House Leader Mark Holland has unveiled the federal Liberals' plans to make hybrid sittings a permanent feature in the House of Commons.
Supreme Court of Canada won't hear unvaccinated woman's case for organ donation
The Supreme Court of Canada will not hear the appeal of an Alberta woman who was unwilling to be vaccinated in order to get a life-saving organ transplant.
10-year-old girl survives more than 24 hours alone in the rugged Cascade mountains after getting lost while out with her family
Rescuers in Washington state are praising the resourcefulness of a 10-year-old girl who survived on her own for more than 24 hours in the rugged terrain of the Cascade mountains after getting lost while out with her family.
'Canada dry': Climatologist Dave Phillips foresees hot, dry summer countrywide
The hot, dry conditions that are fuelling wildfires countrywide are just the beginning of what summer could look like in Canada this year, according to Environment Canada senior climatologist Dave Phillips.
Settlements end $100M class action lawsuit by alleged Manitoulin Island abuse survivors
A $100 million class action lawsuit launched on behalf of alleged victims of sexual abuse by Catholic clergy on Manitoulin Island has been abandoned after the victims reached individual settlements with the church.
WATCH
WATCH | Strawberry Moon creates stunning rainbows over Yosemite waterfalls
Photographer Shreenivasan Manievannan captured lunar rainbows forming over Yosemite National Park waterfalls during the June 2-3 Strawberry Moon.
Vancouver Island
-
DEVELOPING
DEVELOPING | Port Alberni mayor urges calm as officials to provide wildfire update
British Columbia wildfire officials are expected to provide an update Thursday on the out-of-control wildfire that has closed Highway 4, the only highway connecting western Vancouver Island with the rest of the province.
-
New Vancouver-Nanaimo ferry service announces pricing, launch timing
The new passenger-only ferry service between Vancouver and Nanaimo, Hullo, has announced that it will begin operations this summer.
-
Langford to weigh in on Bear Mountain trail access fees
Langford city council is weighing in on trail access limitations at Bear Mountain that were implemented by developer Ecoasis.
Calgary
-
Worker buried in trench collapse during sewer repairs in Charleswood
One person was injured after a trench collapse in the community of Charleswood on Thursday.
-
CJAY92 donates $20K to Calgary family whose van was stolen, hurting 5-year-old's T-shirt business
After a string of devastating setbacks, a Calgary family has just had a significant change of luck.
-
Supreme Court of Canada won't hear unvaccinated woman's case for organ donation
The Supreme Court of Canada will not hear the appeal of an Alberta woman who was unwilling to be vaccinated in order to get a life-saving organ transplant.
Edmonton
-
Supreme Court of Canada won't hear unvaccinated woman's case for organ donation
The Supreme Court of Canada will not hear the appeal of an Alberta woman who was unwilling to be vaccinated in order to get a life-saving organ transplant.
-
Early heat in Alberta a 'dress rehearsal' for rest of summer: Environment and Climate Change Canada
Much of Alberta will experience extreme heat starting Thursday and continuing into the weekend, Environment and Climate Change Canada (ECCC) is warning.
-
Murder charge laid after Whyte Ave shooting suspect turns himself in
A man wanted on a Canada-wide warrant for the 2021 shooting death of Tanraj Deogen has been arrested.
Toronto
-
BREAKING
BREAKING | 1 dead, multiple injured in 8-vehicle crash in Mississauga, Ont.
One person is dead, and at least eight others have been injured, after an multi-vehicle collision in Mississauga, Ont. Thursday morning.
-
LIVE
LIVE | Smoke in Toronto to get worse Thursday with air quality set to plummet
Toronto's air quality will get worse before it gets better as smoke from Canada's wildfires lingers in the city.
-
European family turfed from long-term Airbnb in Toronto to test renters’ rights
A European family who says they were evicted from their long-term Airbnb rental in Toronto last week has sparked a precedent-setting fight.
Montreal
-
Quebec wildfires: fierce fight in Normetal as flames within 500 metres of municipality
Quebec's public security minister preached patience on Thursday as fires continued to rage in the province's north, saying it remained unclear when more than 12,000 people displaced by the encroaching flames would be able to return home.
-
Former Montreal mayor Denis Coderre opens up about life after stroke, depression
Former Montreal mayor Denis Coderre, who spent his life in politics, collapsed and suffered a stroke on April 11, and even as he's slowly recovering, the fighter's instinct, that he's known for, is very much alive.
-
Ontario man charged with first-degree murder in killing of Claudia Iacono outside Montreal salon
An Ontario man has been charged with first-degree murder in the death of Claudia Iacono, the daughter-in-law of Mafia associate Moreno Gallo, after she was gunned down at the wheel of her car in Montreal last month.
Winnipeg
-
Softball-sized hail, strong wind gusts reported in Manitoba storm
A storm that tore through a community northwest of Brandon Wednesday brought with it heavy winds and, in some areas, hail the size of softballs.
-
Man charged in connection to crash that sent two officers to hospital
A 25-year-old man has been arrested in connection with a crash that left two Winnipeg police officers with serious injuries.
-
Premier remains mum on funding to search Manitoba landfill for remains of 2 women
Manitoba's premier says a potential search of a Winnipeg-area landfill for the remains of two First Nations women should be led by the federal government and families.
Saskatoon
-
Veteran Saskatoon city councillor Glen Penner dead at 82
Long-time city councillor and former Saskatchewan Liberal MLA Glen Penner died on Monday, according to a Saskatoon obituary.
-
Saskatoon property taxes could see 13 per cent hike as city confronts $75M revenue gap
Significant property tax hikes may be needed to cover a funding shortfall, according to City of Saskatoon administration.
-
Saskatoon builder looking to flip abandoned homes to first time buyers
A Saskatoon man wants to play matchmaker for the unloved homes in the city.
Regina
-
Regina mayor says homeless camp was reaching 'critical point' before teardown
Regina's mayor says the city's fire department had growing concerns about the health, safety and well-being of those living in a homeless camp that was dismantled on Wednesday morning.
-
'Bury the hatchet': No reprimand for Regina city councillor who violated confidentiality bylaw
Regina city councillors decided on Wednesday to not impose sanctions or corrective measures on Ward 3 Coun. Andrew Stevens for a violation of the city’s confidentiality bylaw.
-
Here's what Regina's mayor says could be done to fix the underpass flooding issue
Flooded underpasses have been a common occurrence in Regina this spring with several thunderstorms dumping heavy rain on the city, but Mayor Sandra Masters says several solutions are in the works to help prevent further flooding.
Atlantic
-
Higgs government faces caucus revolt over changes to LGBTQ school policy in N.B.
New Brunswick students under the age of 16 who identify as trans and non-binary won't be able to officially change their names or pronouns in school without parental consent.
-
Halifax to announce Thursday when more residents can return home after wildfires
The Halifax Regional Municipality says it will announce Thursday when more residents can return to their homes in communities impacted by the Tantallon wildfires.
-
N.B. shellfish company shuttered over improper storage of shell waste: environment minister
A company at the centre of a community fight over what residents in the town of Beaurivage, N.B. say is a powerful stench has been ordered to cease operations.
London
-
Power restored in parts of Exeter
Police, fire and Hydro One are currently on scene attempting to restore power — there is no estimated time for restoration.
-
Man assaulted with baseball bat and knife
According to police, the victim was hit with a baseball bat and then a woman cut the victim with a knife.
-
Why didn’t your ancestors smile? A local museum has the answer
Did you ever wonder why people in early photographs rarely smiled? The answer to that question is part of a new experience called 'Don't Smile' opening this Saturday at the Woodstock Museum.
Northern Ontario
-
Wildfire evacuation order west of Sudbury, Ont., expands, highway closed
A wildfire west of Sudbury, Ont., has quadrupled in size prompting evacuation orders to be expanded and one highway to close.
-
Here's what you need to do before you leave your house in a forest fire-prompted evacuation
Thousands of Canadians have had to leave their homes in several provinces over the last few weeks due to forest fires. Luckily, there are steps you can take to protect your property, both prior to an evacuation and during.
-
Two arrested after Sudbury students attacked with bear spray, pellet gun
There was a scary incident Wednesday morning at Lasalle Secondary School in Sudbury. Two people wearing masks attacked students with bear spray and at least one was shot by a pellet gun.
Kitchener
-
Cyclist taken to hospital after crash in Kitchener
A cyclist has been taken to an out-of-region hospital with what police call “potentially serious injuries” after a crash involving a vehicle in Kitchener.
-
SUV smashes into Kitchener LCBO
Police say no one was seriously hurt when an SUV crashed into the front door of an LCBO in south Kitchener Thursday.
-
No working smoke alarms in fatal Waterloo house fire
Fire officials have confirmed there were no working smoke alarms at a fatal house fire in Waterloo earlier this week.