Caught up in holiday travel chaos? YVR wants to hear from you
Caught up in holiday travel chaos? YVR wants to hear from you
Aircraft are seen parked at gates at Vancouver International Airport after a snowstorm crippled operations leading to cancellations and major delays, in Richmond, B.C., on Tuesday, December 20, 2022. THE CANADIAN PRESS/Darryl Dyck
Vancouver’s airport is seeking feedback from people whose holiday travel plans were thwarted amid a series of winter storms.
Officials at Vancouver International Airport launched a two-phase public engagement process Tuesday that’s scheduled to last until Feb. 21.
“We would like to hear from passengers who travelled to or from the airport during the months of December 2022 and January 2023,” reads a statement on YVR’s website.
Members of the public who were impacted by the travel disruptions are also invited to participate in the process.
“The engagement will use a mix of consultation methods, including an online feedback form, virtual focus groups and panels, and written submissions to help ensure a diversity of experiences are included, such as travellers with mobility considerations or varying language or communication needs,” YVR wrote.
From Jan. 24-30, the airport is inviting participants to “share input on areas of interest such as topics and methods of engagement” for the first phase of the process. Taking part in phase one in not a prerequisite for phase two, which is scheduled to take place from Jan. 31 to Feb. 21. Those three weeks will involve input on “communication, service and support requirements,” according to YVR.
In the coming months, the airport plans to share feedback from this engagement, along with recommendations from the after-action review.
YVR launched the first phase of the engagement exactly two weeks after the airport’s president and CEO, Tamara Vrooman, was grilled by a federal transport committee over the holiday travel chaos.
The disruptions began a mere six days before Christmas, when about 30 centimetres of snow fell, bringing YVR to a standstill. Hundreds of flights were cancelled, impacting 90,000 passengers.
As of Jan. 3, about 1,500 unclaimed luggage items remained at the airport as a result of weeks of delays and cancellations. CTV News has reached out to YVR to see how much of that backlog has been cleared.
On top of engaging with the public over the winter travel chaos, YVR has also engaged the accounting firm KPMG and the global aviation firm Arup to review its response to the disruptions.
U.S. President Joe Biden arrived in Ottawa Thursday evening for a whirlwind 27-hour visit expected to focus on both the friendly and thorny aspects of the Canada-U.S. relationship, including protectionism and migration on both sides of the border.
Canada and the United States are negotiating a deal that could see asylum seekers turned back at irregular border crossings across the border, including Roxham Road in Quebec.
Amid renewed questions over the pervasiveness of alleged interference by China in Canadian elections and affairs broadly, opposition MPs voted Thursday afternoon to affirm a parliamentary committee's call for the federal government to strike a public inquiry.
An asteroid discovered just last week will pass closer to the Earth than the orbit of the moon this weekend, an occurrence so rare it happens only once in a decade, according to NASA.
The number of Canadians receiving employment insurance benefits are at record lows and down 44 per cent from last year, new figures from Statistics Canada show.
Two Kanien'keha:ka (Mohawk) sisters from Montreal are on a mission that is close to their hearts: to save their ancestors' first language by developing video games young and old can play.
Zellers has opened the first of 25 new locations within Hudson's Bay stores across the country. The Canadian retail chain launched 12 stores in Ontario and Alberta Thursday, along with a new e-commerce website.
Embattled South Carolina Comptroller General Richard Eckstrom will resign next month after a US$3.5 billion accounting error in the year-end financial report he oversaw.
A Victoria man’s life of crime has turned into one of survival, hope and advocacy amid ongoing conversations in the community about how best to tackle public safety matters.
An Ontario man said he was shocked when his truck was stolen not once but twice, and the second time it was taken he was surprised to discover he was no longer covered for theft.
For the first time, the owner of a building in Old Montreal has responded to questions about the fire — through his lawyer — addressing allegations that the building was unsafe.
Friends of Camille Maheux are trying to assemble some of her life's work. The 76-year-old photographer was killed in the Old Montreal fire and her photographs and negatives were destroyed.
Manitoba First Nation police have arrested a man connected with a shooting on March 19 on Long Plain First Nation that resulted in the community going on lockdown.
Manitoba’s labour force is growing at a rate to supply enough workers for available positions into 2026, according to the province’s labour market outlook.
An alleged victim of a former staff member of Legacy Christian Academy can now be identified after she successfully petitioned in court to have a publication ban lifted.
In the weeks leading up to Wednesday’s provincial budget, school divisions in Saskatchewan were expecting funding levels to increase, with the province repeatedly touting its $1 billion surplus.
A recent report from the province’s privacy commissioner says the Métis Addictions Council of Saskatchewan Inc. (MACSI) failed to take appropriate steps after patient treatment files were discovered in a recycling bin.
The Tim Houston PC government remains firm in their promise they'll fix the health-care system by spending more taxpayer money on health than any previous government before.
The rate of snow and rain falling in the Maritimes will pick up late Thursday afternoon into evening as a weather system makes its way across the region.
The new provincial budget features items specific to southwestern Ontario, including a new English public elementary school in London, Ont. that will serve 556 students and include 88 licensed childcare spaces.
A young Strathroy, Ont. man believes there's a promising way forward in the effort to fight his disease. But, he's being told, right now, that path isn't open to him. Friends and family are stepping up to try and make a case for Kyle McPhee to receive immunotherapy treatments.
The co-owners of a new liquidation store in North Bay, Samuel Quesnel and Chloé Boivenue, say they want to bring a treasure hunt shopping experience to the city.
The resurrection of Zellers is officially underway with the Cambridge location opening its doors to eager shoppers who lined up ahead of the store's official reopening.
Aircraft are seen parked at gates at Vancouver International Airport after a snowstorm crippled operations leading to cancellations and major delays, in Richmond, B.C., on Tuesday, December 20, 2022. THE CANADIAN PRESS/Darryl Dyck
