London Drugs stores remain closed for 4th straight day after 'cybersecurity incident'
Dozens of London Drugs stores in Western Canada remained closed for the fourth straight day following a "cybersecurity incident," but some services returned Wednesday.
In an update Wednesday afternoon, London Drugs said its phone lines are back up after being out of service since Monday. It added customers should call their local store or pharmacy to make arrangements, but asked those with urgent needs to visit their pharmacy in person.
Canada Post offices located within the stores are also back open and “fully operational.”
London Drugs abruptly closed all locations in British Columbia, Alberta, Saskatchewan and Manitoba after detecting the cyberattack on Sunday.
On Tuesday, the retailer said personal data may have been compromised in the incident, marking a reversal from a previous statement indicating the company had no reason to believe any such personal information had been breached.
The company said it would notify any affected individuals, in accordance with privacy laws, if its investigation determines personal information was impacted.
"Recognizing the impact these closures have had on our customers and employees across Western Canada, it remains our priority to continue working around the clock to have all stores fully operational," Clint Mahlman, London Drugs president, said in the repeated statement. "We appreciate everyone’s patience and support during this very difficult time and will provide updates as available."
London Drugs has more than 80 stores across Western Canada. As of yet, the B.C.-based retailer has provided no timeline for when its stores may reopen. However, to help those with urgent medical needs, pharmacy staff remain at London Drugs locations, the company said.
With files from CTV News Vancouver's Todd Coyne and Kaija Jussinoja
CTVNews.ca Top Stories
Driver, 18, gets $3,000 ticket, 32 demerit points after speeding on Laval boulevard
A young driver received a hefty fine from Laval police after they say he was driving nearly 100 km/h over the posted speed limit.
Trump confronts repeated boos during raucous Libertarian convention speech
Donald Trump was booed repeatedly while addressing Saturday night’s Libertarian Party National Convention.
Custom baseball card released of Blue Jays fan struck in the face with foul ball
Liz McGuire, the Blue Jays fan who was struck in the face with a 110 m.p.h. foul ball last week, has been pictured on a custom baseball trading card applauding her fandom to the game.
Grayson Murray, two-time PGA Tour winner, dead at 30
Two-time PGA Tour winner Grayson Murray died Saturday morning at age 30, one day after he withdrew from the Charles Schwab Cup Challenge at Colonial.
As Canada warms, infectious disease risks spread north
Cases of Lyme disease have now increased more than 1,000 per cent in a decade as the warming climate pushes the boundaries of a range of pathogens and risk factors northward.
This type of screen time has the worst effect on kids: experts
According to some experts, there is one type of screen time that is continuously excessive, and it's having a severe effect on our children.
NEW 'Language is identity': Indigenous Ontario legislator to make history at Queen's Park
Decades after being punished in a residential school for speaking his own language, Sol Mamakwa will hold the powerful to account at Ontario's legislature in the very same language past governments tried to bury.
Experts seeing 'more and more' hate content created by artificial intelligence
B'nai Brith Canada flagged the issue of AI-generated hate content in a recent report on antisemitism.
The dreams of a 60-year-old beauty contestant come to an abrupt end in Argentina
A 60-year-old woman saw her dreams of becoming the oldest Miss Universe contestant in history melt away in a haze of sequins and selfies Saturday at Argentina’s annual beauty pageant.