London Drugs stores remain closed, 'cybersecurity incident' may have breached personal data
London Drugs says it is working with third-party security experts as the company tries to reopen dozens of stores across Western Canada that were shuttered by a cybersecurity incident Sunday.
The retailer now says personal data may have been compromised in the incident, marking a reversal from a previous statement indicating the company had no reason to believe any such personal information had been breached.
As the company entered the third day of store closures Tuesday, it released a statement saying investigators are "currently assessing the extent to which any data has been compromised in the incident," which forced the closure of all store locations in British Columbia, Alberta, Saskatchewan and Manitoba over the weekend.
"In the event our investigation determines that personal information was impacted, we will notify affected individuals in accordance with privacy laws," the statement said.
When will London Drugs reopen?
London Drugs says it has temporarily disabled its telephone lines as part of its internal investigation into the attack, noting the phones will be restored as soon as it is safe to do so.
Pharmacy staff will remain at London Drugs locations to assist those customers with urgent medical needs, according to the company.
"We advise customers to visit their local store in-person during regular business hours for immediate support and until the phone lines are back in service," the statement said.
London Drugs president and chief operating officer Clint Mahlman called the closure a "very difficult time" for the company, saying in the statement that staff are "working around the clock to have all stores fully operational" when possible.
London Drugs has more than 80 stores across Western Canada. As of yet, the B.C.-based retailer has provided no timeline for when its stores may reopen.
CTVNews.ca Top Stories
Trump confronts repeated boos during raucous Libertarian convention speech
Donald Trump was booed repeatedly while addressing Saturday night’s Libertarian Party National Convention.
This type of screen time has the worst effect on kids: experts
According to some experts, there is one type of screen time that is continuously excessive, and it's having a severe effect on our children.
Family of toddler found dead at small-town Ont. daycare no closer to answers after year of investigation
A year has passed since two-year-old Vienna Irwin was found on the property of a home-based daycare in small-town Ontario, but her family says they are no closer to answers of what happened that day.
Grayson Murray, two-time PGA Tour winner, dead at 30
Two-time PGA Tour winner Grayson Murray died Saturday morning at age 30, one day after he withdrew from the Charles Schwab Cup Challenge at Colonial.
Humboldt Broncos crash victims and families react to decision to deport truck driver
The family of one of the victims of the Humboldt Broncos bus crash in 2018 says they are 'thankful' for a decision by a Calgary immigration board to deport the driver of the truck involved.
Fatal plane crash reported near Squamish, B.C.
The Transportation Safety Board of Canada has confirmed it is working with local Mounties and the BC Coroners Service after a plane crash near Squamish, B.C. Friday night.
'God forgives but we don’t': Loud outburst from stabbing victim’s family during sentencing hearing
An emotional outburst in a London, Ont. courtroom Friday disrupted the sentencing hearing of a woman who pleaded guilty for her part in the death of 29-year-old Mohammed Abdallah.
Three dead after vehicle plunged down a 100-foot embankment in Shediac, N.B.
Three people have died after a vehicle veered off the road in Shediac N.B., Friday morning.
Appeal denied for Edmonton soldier accused of trying to kill her 3 children
An Edmonton woman found guilty of trying to kill her three children has been denied an appeal.