Widespread ICBC outage was not a hack or cyberattack, insurer says
Service at ICBC has resumed after an unexplained and widespread outage Tuesday left customers frustrated.
"All systems and services are back to normal. We thank everyone for your patience during our temporary outage and apologize for the inconvenience," an update in the afternoon posted to social media said.
That came after the insurer posted online in the morning saying it had identified and was working to resolve a "service disruption." Customers responded with questions about what had happened and when the issue would be resolved, saying they were having trouble accessing service both online and over the phone.
In a statement to CTV News, an ICBC spokesperson detailed which services were unavailable during the hours-long outage.
"Services affected this morning included issuing new insurance policies and insurance renewals, driver licence knowledge tests and booking new road tests, issuing new driver licences and driver licence renewals, online claim reporting and claim processing," it read, adding that road tests were able to proceed.
Amid the disruption, several customers raised the possibility of a hack or cyber attack, a concern that has apparently been ruled out.
"While we are still investigating the cause, we can confirm at this time that it was not a hack or any kind of cyber attack," the spokesperson said.
"The issue started with a power disruption at our data centre and that had a ripple effect throughout our network.”
Tuesday's outage came after ICBC reported "technical difficulties" with its driver licensing booking system on Monday afternoon.
CTVNews.ca Top Stories
BREAKING Average hourly wage in Canada now $34.95: StatCan
Average hourly wages among Canadian employees rose to $34.95 on a year-over-year basis in April, a 4.7 per cent increase, according to a Statistics Canada report released Friday morning.
Magnitude 4.2 earthquake reported off Vancouver Island's west coast
A 4.2-magnitude earthquake was recorded west of Vancouver Island early Friday morning.
This iconic Canadian song is turning 50
Andy Kim's 'Rock Me Gently' is marking a major milestone, as it celebrates its 50th anniversary.
From outer space? Sask. farmers baffled after discovering strange wreckage in field
A family of fifth generation farmers from Ituna, Sask. are trying to find answers after discovering several strange objects lying on their land.
Her SUV was stolen in Montreal. A Good Samaritan on Facebook helped her get it back
Just as she had feared, a restaurant owner from eastern Quebec who visited Montreal had her SUV stolen, but says it was all thanks to the kindness of strangers on the internet — not the police — that she got it back.
Oprah Winfrey: I set an unrealistic standard for dieting
Oprah Winfrey said on Thursday evening that she has long played a role in promoting unhealthy and unrealistic diets.
Ontario family receives massive hospital bill as part of LTC law, refuses to pay
A southwestern Ontario woman has received an $8,400 bill from a hospital in Windsor, Ont., after she refused to put her mother in a nursing home she hated -- and she says she has no intention of paying it.
Toronto police called to Drake's Bridle Path mansion for another alleged intruder on Thursday
Toronto police say a man who allegedly attempted to access Drake’s Bridle Path property was taken to hospital on Thursday after an altercation with security guards.
Flat tire on a highway? Here's why you shouldn't try to fix it
If you're cruising down a highway and realize you have a flat tire, you may want to think twice before stopping to fix it on the side of the road.