ArriveCAN app confusion: B.C. senior who spent 30 minutes across border given 2-week quarantine
Two B.C. residents who've made cross-border day trips to Washington State are now stuck in quarantine due to confusion over an app.
On Tuesday, Rick Minchin decided to take advantage of the new rule permitting Canadians to make cross-border trips of less than 72 hours without producing a negative PCR test.
Minchin, along with his wife, Terry, spent four hours in Blaine, before heading back to New Westminster, B.C., through the Pacific Highway border crossing.
When they pulled up to the border, the guard asked them if they had registered their day trip on the ArriveCAN app, which they had not. Use of the app became mandatory for entry into Canada for all travellers back in February.
Minchin said the guard told him that was a violation of the border requirements and ordered them to quarantine at home for two weeks.
“We tried to discuss with him: 'Can we turn around? Is there anything else we can do?' He basically said no,” explained Minchin.
On Thursday, Surrey resident Martin Turo decided to pick up a package in Blaine. Turo registered his trip on the ArriveCAN app, but the 70-year-old, who admits he is not tech-savvy, could not figure out how to upload his vaccine details.
Instead, he brought a physical copy of his vaccine information with him to present to the border guard.
“I brought that vaccine passport with me and (the border guard) didn’t even want to look at it,” said Turo.
Like Minchin, Turo was ordered to quarantine for 14 days, despite having two COVID-19 vaccinations plus a booster shot, and only spending 30 minutes south of the border.
“It feels like I’m being punished for not being able to navigate the ArriveCAN app,” he said.
Border officers told CTV News many Canadians have failed to register their trips on the app, since the relaxed rules for short trips kicked in on Nov. 30. Some travellers have been permitted to turn around, download the app and return to the border, but not everyone has been given that chance.
“Subjectivity is the hallmark of arriving at the Canadian border,” said Ryan Neely, a Vancouver-based immigration lawyer.
“It’s more an officer’s decision if they want to send you away and give you time to fill out that app.”
Minchin already had the ArriveCAN app on his phone and had previously used it for a trip to the U.S., but said he didn’t know it was required for day trips.
After emailing the Public Health Agency of Canada (PHAC) on Tuesday, asking for his quarantine to be rescinded, he received a response on Thursday, but it made no mention of his quarantine order. Instead, PHAC said he’d been selected for random COVID-19 testing at the border, which he claimed was never communicated to him by the border guard. Travellers who are chosen for random testing are not required to isolate, unless their tests come back positive.
Unsure of whether he’s required to quarantine, Minchin has once again followed up with PHAC for clarity, but he’s not confident he’ll get any answers.
“It does not appear (PHAC) know what’s going on, and it does not appear there’s anyone in the bureaucracy you can contact who is able to make a decision.”
British Columbians planning a trip to the U.S., regardless of how long they will be out of the country, or of vaccination status, must submit mandatory information including proof of vaccination (if applicable) within 72 hours before their entry into Canada. Travellers without smartphones or data can access the accessible web-based version at Canada.ca/ArriveCAN.
Travellers must show their ArriveCAN receipt to the Canadian officials at the border. This can be accessed via the mobile app, a screenshot or print out of their receipt, or their emailed receipt.
Vancouver Top Stories
CTVNews.ca Top Stories
Trudeau decries 'fringe' views of some in trucker convoy, as police prepare for its arrival in Ottawa
Prime Minister Justin Trudeau is decrying the 'fringe' views among some of those who are supporting the trucker convoy making its way to Parliament Hill to protest COVID-19 vaccine mandates and other policies they feel infringe on their freedoms.
Indian police have detained six people in a crackdown on illegal immigration after four Indians were found frozen to death near the border between Canada and the U.S. last week, officials said on Thursday.
Prime Minister Justin Trudeau announced on Wednesday the extension of Operation UNIFIER for three years, and the deployment of 60 more troops to Ukraine in the coming days.
CTV News in Ukraine | 'If I'm called, I will go': Ukrainian reservist and former Voice contestant ready to fight Russian threat
CTV's Omar Sachedina speaks to a Ukrainian reservist and former contestant on Ukraine's version of 'The Voice' about the looming threat of war with Russia.
Crushing poverty is forcing displaced people in Afghanistan to make some very desperate choices, including selling organs or even their own girls into marriage to adult men.
'So many angry people': Experts say online conversation around trucker convoy veering into dangerous territory
As a growing group of truckers and supporters make their way to Ottawa in a protest against vaccine mandates, experts say the rhetoric online concerning the convoy is getting increasingly worrisome.
The Public Health Agency of Canada says it has detected more than 50 cases of a new Omicron subvariant known as BA.2. The subvariant is widely considered 'stealthier' than the original version of Omicron because some of its genetic traits make it harder to detect.
From the deadly crushing of Beijing's 1989 pro-democracy protests to the suppression of Hong Kong's opposition four decades later, China's Communist Party has demonstrated a determination and ability to stay in power that is seemingly impervious to Western criticism and sanctions.
Homicide investigators have been called to a Richmond, B.C., duplex after a shooting that left four people dead.
Five deaths related to COVID-19 were confirmed in the Vancouver Island region Wednesday, according to the B.C. Ministry of Health.
British Columbia's forest watchdog has identified four key areas where the management of forestry practices can negatively affect water and outlines potential opportunities for the province to improve regulations.
The British Columbia government says it will distribute up to 250,000 rapid COVID-19 antigen tests to provincially funded child-care providers.
Tuesday’s report of 1,377 COVID-19 patients in hospital was revised to a pandemic-high 1,443 on Wednesday.
'People are fed up': convoy of trucks converges on Ottawa as police prepare for thousands on Parliament Hill
A convoy of hundreds of fed-up Canadian truckers are driving cross-country, heading for the nation’s capital to deliver a message that's raising millions of dollars from donors around the world.
Work is underway converting a vacant Seventh Avenue Calgary office tower into 82 units of affordable and specialized housing.
Tuesday’s report of 1,377 COVID-19 patients in hospital was revised to a pandemic-high 1,443 on Wednesday.
A junior hockey player in Stony Plain, Alta., has been suspended for eight games after he went into the stands to fight a fan, but his coach says he was defending his mom at the time.
Two events in as many weeks in which Alberta corrections officers fired their weapons is evidence staffing shortages are endangering inmates and staff alike, say sources connected to the prison.
A family is breathing a sigh of relief after a terrifying fire at an apartment in Etobicoke forced a mother to break a second-floor window to save her 10-month-old daughter.
An Ontario woman who says she was offered a free doorbell by a salesperson said she wishes she didn't then sign a 15-year contract for a furnace that will cost her $12,748.
Drivers are being warned to expect significant traffic delays on major highways from Thursday to Saturday as the 'Freedom Convoy' of truckers enters Ontario.
Three COVID-19 patients who were unvaccinated or partially vaccinated have received double lung transplants at a Montreal hospital after their lungs were irreversibly damaged by the disease. One patient was a 49-year-old mother of five.
Since the start of the pandemic, Quebec has issued tickets totaling more than $45 million for public health violations, but only a fraction of them have actually been paid so far, according to data provided to CTV News.
'A terrifying experience’: Montreal mother shares ordeal as ICU sees increase of children admitted with COVID-19 in fifth wave
The medical director at the PICU in the Montreal Children’s Hospital says it is seeing more children get sick with COVID and be sick enough to come to the ICU.
Manitoba's top doctor says hospitalization rates remain high but are stable – though it is too early to tell where the province is in the pandemic's current wave.
A U.S. border patrol agent says a group of people from India attempting to cross the Canada-U.S. border faced blizzard conditions and freezing temperatures during an 11-hour-long trek that left four people dead.
Dr. Brent Roussin, Manitoba’s chief public health officer said the province is continuing to see a significant amount of spread of COVID-19.
Nathaniel Carrier has pleaded guilty to first degree murder in connection to the death of his son and second degree murder in connection to the deaths of his parents.
Saskatchewan reported 1,194 new COVID-19 cases on Wednesday, along with six more deaths, however active cases are down again.
A popular Riversdale restaurant says it's putting a "pause" on its operations.
Saskatchewan’s premier is hinting some COVID-19 restrictions could soon be lifted, saying current measures may have run their course.
Whether its memories of attending them, or the recent discoveries of unmarked graves at the sites of former residential schools, many people have been mentally strained by the former schools.
Sylvester Ukabam, a former Regina doctor accused of sexually assaulting five female patients, continued to deny allegations made against him from the witness stand on Wednesday morning.
Premier Tim Houston said Nova Scotia is extending its current provincewide COVID-19 public health restrictions until Feb. 14 in an attempt to limit the spread of the virus.
An area of low pressure originating off the coastline of Florida will merge with a cold front on Friday. The resulting storm will rapidly strengthen into a nor’easter, which will move north to impact the Maritimes Saturday into Sunday.
The Halifax Regional Police are on the scene of a sudden death at a hotel in the city.
Matt and Tim Devereaux are sending three of their transports to Ottawa this weekend to protest mandatory vaccines for truckers crossing the border.
Dash-camera footage shows a collision happening as a fire truck approaches: emergency responders offer advice.
London could start losing ground in its efforts to alleviate the housing crisis unless City Hall intervenes.
Sault Ste. Marie's Group Health Centre has been granted an extension by the Alcohol and Gaming Commission of Ontario for its annual Big Wish Lottery.
While the region is not out of the woods with regard to the rapid spread of the Omicron variant, Algoma's medical officer of health says there is reason for optimism.
In the next few months, the Timmins Youth Wellness Hub will be getting ready to open up its new permanent location.
All Region of Waterloo vaccination clinics will offer walk-ins for all eligible residents, starting Jan. 31.
Officials reported four new deaths related to COVID-19 on Wednesday, along with a dip in hospitalizations.
'There are some calls that stick with you': A dramatic increase in mental health disability claims amongst first responders
First responders, like paramedics, firefighters, and police officers say they often deal with mental health challenges.