Widespread ICBC outage was not a hack or cyberattack, insurer says
Service at ICBC has resumed after an unexplained and widespread outage Tuesday left customers frustrated.
"All systems and services are back to normal. We thank everyone for your patience during our temporary outage and apologize for the inconvenience," an update in the afternoon posted to social media said.
That came after the insurer posted online in the morning saying it had identified and was working to resolve a "service disruption." Customers responded with questions about what had happened and when the issue would be resolved, saying they were having trouble accessing service both online and over the phone.
In a statement to CTV News, an ICBC spokesperson detailed which services were unavailable during the hours-long outage.
"Services affected this morning included issuing new insurance policies and insurance renewals, driver licence knowledge tests and booking new road tests, issuing new driver licences and driver licence renewals, online claim reporting and claim processing," it read, adding that road tests were able to proceed.
Amid the disruption, several customers raised the possibility of a hack or cyber attack, a concern that has apparently been ruled out.
"While we are still investigating the cause, we can confirm at this time that it was not a hack or any kind of cyber attack," the spokesperson said.
"The issue started with a power disruption at our data centre and that had a ripple effect throughout our network.”
Tuesday's outage came after ICBC reported "technical difficulties" with its driver licensing booking system on Monday afternoon.
CTVNews.ca Top Stories
Grandparents killed in wrong-way crash on Hwy. 401 identified
The Indian couple killed in a wrong-way police chase crash on Highway 401 earlier this week has been identified by the Consulate General of India in Toronto.
Police arrest 3 Indian nationals in killing of B.C. Sikh activist Hardeep Singh Nijjar
Three people have been arrested and charged in the killing of B.C. Sikh activist Hardeep Singh Nijjar – as authorities continue investigating potential connections to the Indian government.
TD worst-case scenario more likely after drug money laundering allegations: analyst
TD Bank Group could be hit with more severe penalties than previously expected, says a banking analyst after a report that the investigation it faces in the U.S. is tied to laundering illicit fentanyl profits.
Human remains found in rural Sask. possibly a decade old, RCMP say
RCMP say human remains found in a rural area in central Saskatchewan may have been there for a decade or more.
2 charged after police find 'concerning and diverse' explosives at Manitoba home
Winnipeg police say they have arrested two people in their 20s after a large amount of explosives were found in a home outside of Winnipeg, Man.
Canadian doctor concerned new weight-loss drug Wegovy may be used inappropriately
As Wegovy becomes available to Canadians starting Monday, a medical expert is cautioning patients wanting to use the drug to lose weight that no medication is a ''magic bullet,' and the new medication is meant particularly for people who meet certain criteria related to obesity and weight.
Spain abolishes national bullfighting award in cultural shift
Spain scrapped an annual bullfighting award on Friday, prompting a rebuke from conservatives over a backlash against a centuries-old tradition they see as an art form but which has run into growing concern for animal welfare.
Drew Carey is never quitting 'The Price Is Right'
Drew Carey took over as host of 'The Price Is Right' and hopes he’s there for life. 'I'm not going anywhere,' he told 'Entertainment Tonight' of the job he took over from longtime host Bob Barker in 2007.
Police officer hit by driver of fleeing vehicle in Toronto
York Regional Police say they are continuing to search for a suspect in an auto theft investigation who was captured on video running over a police officer in Toronto last month.