New TransLink customer service centre opens to public at Waterfront Station
TransLink's new, 6,200-square-foot Customer Service Centre at Waterfront Station opened to the public Friday, roughly doubling the transit provider's capacity to serve users in person.
The new centre replaces the previous in-person service centre at Stadium Chinatown Station, which has closed. All of its services are now available at the new centre, except for TransLink's Lost Property Centre, which is still at Stadium Chinatown.
“We need to be more available to our customers when and where they need assistance, and that’s why we are moving our Customer Service Centre to Waterfront Station which is located at the intersection of every one of our transit modes,” said TransLink CEO Kevin Quinn in a news release Thursday.
“Moving our customer service facility to this prime location opens new opportunities for us to elevate customer experiences, create more meaningful connections, and build ridership.”
TransLink noted that the new location is the only one in the regional transit system that serves all of its modes of transportation, including SkyTrain, bus, SeaBus and West Coast Express.
"Adjacent to Canada Place, Helijet, and the cruise ship terminal, Waterfront Station is also a common destination for tourists, who can now more easily access customer service and Compass products," the company's statement reads.
The interior of TransLink's new customer service centre is shown. (TransLink)
Transit users can use the new facility to speak to customer service employees in person, purchase and activate Compass products, get wayfinding advice through the facility's touch-screen transit kiosk, pay fare infraction tickets, purchase taxi savers, and sign up and get keys for bike lockers on TransLink's system.
The new centre is located next to Starbucks, near the main entrance to Waterfront Station on Cordova Street, and will be staffed by 30 employees, including the West Coast Express Operations Centre. It will be open weekdays from 9 a.m. to 5 p.m.
TransLink said moving the customer service centre to Waterfront Station was part of its Customer Experience Action Plan, which is intended to make transit "easier to navigate" and "to create more opportunities for customer service."
CTVNews.ca Top Stories
BREAKING Another suspect arrested in Toronto Pearson airport gold heist: police
Another suspect is in custody in connection with the gold heist at Toronto Pearson International Airport last year, police say.
Hailey and Justin Bieber are expecting their first child
Hailey Rhode Bieber, Canadian musician Justin Bieber's wife, announced her pregnancy on social media on Thursday. Hailey posted a series of photos showing her baby bump alongside husband Justin.
From outer space? Sask. farmers baffled after discovering strange wreckage in field
A family of fifth generation farmers from Ituna, Sask. are trying to find answers after discovering several strange objects lying on their land.
Poilievre-led government 'would never' use notwithstanding clause on abortion, his office says
A Conservative government led by Pierre Poilievre would not legislate on, nor use the notwithstanding clause, on abortion, his office says, as anti-abortion protesters gather on Parliament Hill.
Ontario family receives massive hospital bill as part of LTC law, refuses to pay
A southwestern Ontario woman has received an $8,400 bill from a hospital in Windsor, Ont., after she refused to put her mother in a nursing home she hated -- and she says she has no intention of paying it.
Here are the ultraprocessed foods you most need to avoid, according to a 30-year study
Studies have shown that ultraprocessed foods can have a detrimental impact on health. But 30 years of research show they don’t all have the same impact.
Miss Teen USA steps down just days after Miss USA's resignation
Miss Teen USA resigned Wednesday, sending further shock waves through the pageant community just days after Miss USA said she would relinquish her crown.
Why these immigrants to Canada say they're thinking about leaving, or have already moved on
For some immigrants, their dreams of permanently settling in Canada have taken an unexpected twist.
Cyclist strikes child crossing the street to catch school bus in Montreal
A video circulating on social media of a young girl being hit by a bike has some calling for better safety and more caution when designing bike lanes in the city. The video shows a four-year-old girl crossing Jeanne-Mance Street in Montreal's Plateau neighbourhood to get on a school bus stopped on the opposite side of the street