Widespread ICBC outage was not a hack or cyberattack, insurer says
Service at ICBC has resumed after an unexplained and widespread outage Tuesday left customers frustrated.
"All systems and services are back to normal. We thank everyone for your patience during our temporary outage and apologize for the inconvenience," an update in the afternoon posted to social media said.
That came after the insurer posted online in the morning saying it had identified and was working to resolve a "service disruption." Customers responded with questions about what had happened and when the issue would be resolved, saying they were having trouble accessing service both online and over the phone.
In a statement to CTV News, an ICBC spokesperson detailed which services were unavailable during the hours-long outage.
"Services affected this morning included issuing new insurance policies and insurance renewals, driver licence knowledge tests and booking new road tests, issuing new driver licences and driver licence renewals, online claim reporting and claim processing," it read, adding that road tests were able to proceed.
Amid the disruption, several customers raised the possibility of a hack or cyber attack, a concern that has apparently been ruled out.
"While we are still investigating the cause, we can confirm at this time that it was not a hack or any kind of cyber attack," the spokesperson said.
"The issue started with a power disruption at our data centre and that had a ripple effect throughout our network.”
Tuesday's outage came after ICBC reported "technical difficulties" with its driver licensing booking system on Monday afternoon.
CTVNews.ca Top Stories
Spectacular aurora light show to be seen across Canada Friday night
A rare and severe solar storm is expected to bring spectacular displays of the northern lights, also known as aurora borealis, across much of Canada and parts of the United States on Friday night.
Town of Fort Nelson, B.C., ordered to evacuate due to wildfire
The entire town of Fort Nelson, B.C., as well as the nearby Fort Nelson First Nation, has been ordered to evacuate due to an out-of-control wildfire.
Bouchard lifts Edmonton Oilers to 4-3 overtime win over Canucks in Game 2
Evan Bouchard scored 5:38 into overtime and the Edmonton Oilers bounced back for a 4-3 win over the Vancouver Canucks in the second round of the Stanley Cup playoffs on Friday.
McGill University seeks emergency injunction to dismantle pro-Palestinian encampment
McGill University has filed a request for an injunction to have the pro-Palestinian encampment removed from its campus.
Which Canadian cities have the highest and lowest grocery prices?
Where you live plays a big factor in what you pay at the grocery store. And while it's no secret the same item may have a different price depending on the store, city or province, we wanted to see just how big the differences are, and why.
Swarm of 20,000 bees gather around woman’s car west of Toronto
A swarm of roughly 20,000 bees gathered around a woman’s car in the parking lot of Burlington Centre.
Video shows naked raccoon catching B.C. family by surprise
When Marvin Henschel spotted a strange and hairless creature wandering through a front lawn in B.C.'s Lower Mainland, he could barely believe his eyes.
Barron Trump declines to serve as an RNC delegate
Former U.S. President Donald Trump's youngest son, Barron Trump, has declined to serve as a delegate at this summer’s Republican National Convention, according to a senior Trump campaign adviser and a statement from Melania Trump's office.
Out-of-control wildfire prompts evacuation alert for Fort McMurray, Saprae Creek Estates Friday night
An evacuation alert was issued for two Wood Buffalo communities Friday night, as crews battled an out-of-control wildfire near Fort McMurray.