BC Ferries website goes down within hours of province announcing end of travel ban
Just as the province announced people could resume recreational travel around B.C. as of June 15, the BC Ferries website began crashing, and its call centre was inundated.
As of early Monday evening, the site still had a message that read “currently unavailable.”
Replies to customer inquiries on social media indicated the company had seen a lot of web traffic, and customer service representatives suggested people try calling back on Tuesday, if they didn’t need help right away.
BC Ferries executive director of public affairs Deborah Marshall said the issue was a “technical glitch.”
“I think a lot of customers did check out our website,” she said. “(We) just don’t know the root cause of that problem just yet, but (we are) actively working on it.”
The website includes travel schedules and a reservation booking system. Throughout the pandemic, government-related websites have been known to crash due to sudden spikes in people trying to make reservations, after weeks or months of lockdowns and restrictions. For example, last summer Parks Canada websites crashed when too many people tried to book camp sites at the same time.
Marshall said that beginning Tuesday, ticket agents will no longer have to ask ferry customers the reason for their trip. She said the full summer ferry schedule, which includes hundreds of extra sailings, will come into effect at the end of the month, though there is the ability to add sailings to the major routes before then “if the demand presents itself.”
Passengers will also be able to remove their masks outdoors at the ferry terminals, though face coverings are still mandated while on board the ships for now.
Tourism Vancouver Island president and CEO Anthony Everett said the restriction being lifted is “exciting” and something that “everybody’s been waiting for.”
“Bookings have been happening here on the island in anticipation,” he said. “I spent my morning talking to many businesses that are excited about the opening, but want people to be aware that they can’t offer the same level of service that they were (offering) prior to the pandemic.”
Everett said that’s because of an “acute” staffing shortage, which was an issue prior to Covid-19 as well, but has only gotten worse.
“Everybody needs to travel with a degree of patience,” he said, adding that some of the bigger resorts and hotels might be particularly challenged when it comes to food services, and may need to curtail their menus or hours of operation.
Everett said one kayak operator who used to employ more than 40 people is now down to about 12, and the bulk of its business used to come from international travellers.
“Ultimately the tourism industry needs to get back to welcoming people from around the world,” he said, and added the lifting of the restriction is an important first step in the industry’s recovery. “I firmly believe that this is going to take us years, if not a decade or more, to be where we were.”
Everett said there are still a lot of places around the island with room for bookings, and he’s encouraging people to try visiting somewhere new for that much-awaited change of scenery.
CTVNews.ca Top Stories
Why these immigrants to Canada say they're thinking about leaving, or have already moved on
For some immigrants, their dreams of permanently settling in Canada have taken an unexpected twist.
Trump hush money trial: Play-by-play on Day 2 of Stormy Daniels testimony
Adult film star Stormy Daniels took the stand for a second time Thursday as former U.S. president Donald Trump's hush money case continues in Manhattan.
Ontario family receives massive hospital bill as part of LTC law, refuses to pay
A southwestern Ontario woman has received an $8,400 bill from a hospital in Windsor, Ont., after she refused to put her mother in a nursing home she hated -- and she says she has no intention of paying it.
Here are the ultraprocessed foods you most need to avoid, according to a 30-year study
Studies have shown that ultraprocessed foods can have a detrimental impact on health. But 30 years of research show they don’t all have the same impact.
Miss Teen USA steps down just days after Miss USA's resignation
Miss Teen USA resigned Wednesday, sending further shock waves through the pageant community just days after Miss USA said she would relinquish her crown.
Cyclist strikes child crossing the street to catch school bus in Montreal
A video circulating on social media of a young girl being hit by a bike has some calling for better safety and more caution when designing bike lanes in the city. The video shows a four-year-old girl crossing Jeanne-Mance Street in Montreal's Plateau neighbourhood to get on a school bus stopped on the opposite side of the street
B.C. wildfires likely to spread with weekend temperatures expected to soar, province says
Wildfire and emergency management officials in British Columbia are urging residents to be prepared for increased fire activity as temperatures are expected to soar above 30 C in parts of the province this weekend.
Wilfrid Laurier football player drafted despite only playing 27 games in his entire life
A Listowel, Ont. man, drafted by the Hamilton Tigercats last week, is also getting looks from the NFL, despite only playing 27 games of football in his life.
Ontario man frustrated after $3,500 paving job leaves driveway in shambles
An Ontario man considering having his driveway paved received a quote from a company for $7,000, but then, another paver in the neighbourhood knocked on his door and offered half that rate.