'Absolutely insane': A B.C. man describes his 11-month wait for a passport
When Bill Ferguson strolled into a Service Canada office in B.C. to renew his passport last August, he anticipated a quick, stress-free process. Turns out, it’s been anything but.
Ferguson was told that the New Westminster location does not do passports or even help with the application process.
He says he then went to a local post office to fill out the paperwork and send it off.
Ferguson admits his first attempt was unsuccessful due to an error he made. However he quickly re-sent all required documents including his expired passport.
Ferguson claims, that package was lost by Canada Post, forcing him to fill out a lost passport application.
"Another month goes by and they said, Oh no this won't do, since it was an expired passport anyway. It's a moot point, you need to re-apply all over again,” Ferguson said.
After a third attempt, Ferguson says he received confirmation that Service Canada had received the application on Feb. 16.
He says he contacted them again in March and was told he should be able to pick it up in Surrey in a few weeks.
But that never happened.
“In May, I got fed up and went to my MP, they said let us look after it and try and contact them,” Ferguson said.
However, as of Saturday, Ferguson is still a man without a passport.
"I never do anything, I never go anywhere, I never have any fun,"
"I've never been so frustrated in my entire life, I feel like gouging my own eyes out,” Ferguson said.
While Ferguson chose the mail route, thousands of others have braved lengthy lines, even waiting for days at a time just to get inside a passport office.
This week in Surrey, new triage measures were put in place aimed at alleviating the long lines and frustration. Those with trips within 48 hours are brought straight inside.
Ferguson however, says he’s not willing to risk booking a trip without already having a passport.
“It puts a kibosh on a trip to the U.S. or overseas that’s for sure,” Ferguson said
"I don't know what the solution is, It's just absolutely insane."
CTVNews.ca Top Stories
DEVELOPING Live updates as Stormy Daniels testifies at Trump hush money trial
Adult film star Stormy Daniels will take the stand a second time Thursday as former U.S. president Donald Trump’s hush money case continues in Manhattan. Follow live updates here.
BREAKING Sheldon Keefe out as head coach of Toronto Maple Leafs
The Toronto Maple Leafs have fired head coach Sheldon Keefe. The team made the announcement Thursday after the Original Six franchise lost to the Boston Bruins in seven games in the first round of the Stanley Cup playoffs.
Bank of Canada says financial system is stable, but risks remain
The Bank of Canada says the Canadian financial system is stable, but risks remain due to debt servicing costs among households and businesses and stretched valuations of financial assets.
Why these immigrants to Canada say they're thinking about leaving, or have already moved on
For some immigrants, their dreams of permanently settling in Canada have taken an unexpected twist.
Here are the ultraprocessed foods you most need to avoid, according to a 30-year study
Studies have shown that ultraprocessed foods can have a detrimental impact on health. But 30 years of research show they don’t all have the same impact.
Torchbearers in Marseille kick off the Olympic flame's journey across France
Torchbearers carried the Olympic flame through the streets of France's southern port city of Marseille on Thursday, a day after it arrived on a majestic three-mast ship for a welcoming ceremony.
Capital gains tax change 'shortsighted' and 'sows division' business groups tell Freeland
Forging ahead with increasing Canada's capital gains inclusion rate 'sows division,' and is a 'shortsighted' way to improve the deficit, business groups are warning Finance Minister Chrystia Freeland.
Court to hear about search for remains as Winnipeg murder trial enters second day
A courtroom in Winnipeg is expected to hear testimony today about the search for the remains of the four victims of Jeremy Skibicki.
Ontario man frustrated after $3,500 paving job leaves driveway in shambles
An Ontario man considering having his driveway paved received a quote from a company for $7,000, but then, another paver in the neighbourhood knocked on his door and offered half that rate.