London Drugs stores remain closed for 4th straight day after 'cybersecurity incident'
Dozens of London Drugs stores in Western Canada remained closed for the fourth straight day following a "cybersecurity incident," but some services returned Wednesday.
In an update Wednesday afternoon, London Drugs said its phone lines are back up after being out of service since Monday. It added customers should call their local store or pharmacy to make arrangements, but asked those with urgent needs to visit their pharmacy in person.
Canada Post offices located within the stores are also back open and “fully operational.”
London Drugs abruptly closed all locations in British Columbia, Alberta, Saskatchewan and Manitoba after detecting the cyberattack on Sunday.
On Tuesday, the retailer said personal data may have been compromised in the incident, marking a reversal from a previous statement indicating the company had no reason to believe any such personal information had been breached.
The company said it would notify any affected individuals, in accordance with privacy laws, if its investigation determines personal information was impacted.
"Recognizing the impact these closures have had on our customers and employees across Western Canada, it remains our priority to continue working around the clock to have all stores fully operational," Clint Mahlman, London Drugs president, said in the repeated statement. "We appreciate everyone’s patience and support during this very difficult time and will provide updates as available."
London Drugs has more than 80 stores across Western Canada. As of yet, the B.C.-based retailer has provided no timeline for when its stores may reopen. However, to help those with urgent medical needs, pharmacy staff remain at London Drugs locations, the company said.
With files from CTV News Vancouver's Todd Coyne and Kaija Jussinoja
CTVNews.ca Top Stories
2 died in plane crash near Squamish, B.C., police confirm
Two people died after a plane went down in a remote area near Squamish, B.C. on Friday, authorities have confirmed.
Grayson Murray's parents say the two-time PGA Tour winner died of suicide
Grayson Murray's parents said Sunday their 30-year-old son took his own life, just one day after he withdrew from a PGA Tour event.
Blaine Higgs 'furious' over sexual education presentation
New Brunswick Premier Blaine Higgs has shared his anger on social media over a presentation in at least four high schools.
After more than 100 years, Newfoundland's unknown soldier returns home
An unknown Newfoundland soldier, who fought and died on the battlefields in northeastern France during the First World War, is back home this weekend for the first time in more than a hundred years.
This type of screen time has the worst effect on kids: experts
According to some experts, there is one type of screen time that is continuously excessive, and it's having a severe effect on our children.
Driver, 18, gets $3,000 ticket, 32 demerit points after speeding on Laval boulevard
A young driver received a hefty fine from Laval police after they say he was driving nearly 100 km/h over the posted speed limit.
Trump confronts repeated boos during raucous Libertarian convention speech
Donald Trump was booed repeatedly while addressing Saturday night’s Libertarian Party National Convention.
Indianapolis 500 starts after 4-hour rain delay with Kyle Larson in the field
The Indianapolis 500 started Sunday after a rain delay of four hours with NASCAR star Kyle Larson still at the track and in the race.
Some birds may use 'mental time travel,' study finds
Real quick — what did you have for lunch yesterday? Were you with anyone? Where were you? Can you picture the scene? The ability to remember things that happened to you in the past, especially to go back and recall little incidental details, is a hallmark of what psychologists call episodic memory — and new research indicates that it’s an ability humans may share with birds called Eurasian jays.