London Drugs stores remain closed, 'cybersecurity incident' may have breached personal data
London Drugs says it is working with third-party security experts as the company tries to reopen dozens of stores across Western Canada that were shuttered by a cybersecurity incident Sunday.
The retailer now says personal data may have been compromised in the incident, marking a reversal from a previous statement indicating the company had no reason to believe any such personal information had been breached.
As the company entered the third day of store closures Tuesday, it released a statement saying investigators are "currently assessing the extent to which any data has been compromised in the incident," which forced the closure of all store locations in British Columbia, Alberta, Saskatchewan and Manitoba over the weekend.
"In the event our investigation determines that personal information was impacted, we will notify affected individuals in accordance with privacy laws," the statement said.
When will London Drugs reopen?
London Drugs says it has temporarily disabled its telephone lines as part of its internal investigation into the attack, noting the phones will be restored as soon as it is safe to do so.
Pharmacy staff will remain at London Drugs locations to assist those customers with urgent medical needs, according to the company.
"We advise customers to visit their local store in-person during regular business hours for immediate support and until the phone lines are back in service," the statement said.
London Drugs president and chief operating officer Clint Mahlman called the closure a "very difficult time" for the company, saying in the statement that staff are "working around the clock to have all stores fully operational" when possible.
London Drugs has more than 80 stores across Western Canada. As of yet, the B.C.-based retailer has provided no timeline for when its stores may reopen.
CTVNews.ca Top Stories
Police arrest 18-year-old woman who allegedly stole Porsche and ran over its owner
Police have arrested an 18-year-old woman who allegedly stole a Porsche and then ran over its owner in an incident that was captured on video.
Woman nearly shut out of mother's estate sues brother in B.C. Supreme Court – and wins
Since she was a young girl growing up in Vancouver, Ginny Lam says her mom Yat Hei Law made it very clear she favoured her son William, because he was her male heir.
Woman shot by B.C. police was Colombian refugee with young daughter, advocate says
Advocates have identified the woman who died this week after being shot by police in Surrey, B.C., as a South American refugee who was raising a young daughter.
3 injured after man with knife enters Montreal-area mosque
Three men were injured after trying to subdue a man armed with a knife during afternoon prayers at a Montreal-area mosque Friday afternoon.
Kamala Harris tells Oprah any intruder to her home is 'getting shot'
U.S. Vice-President Kamala Harris on Thursday issued a warning to any potential home intruder: 'If somebody breaks in my house, they're getting shot.'
Teen arrested in New Brunswick after emergency alert; 5 people in custody
A 15-year-old boy who was the subject of an emergency alert in New Brunswick has been arrested.
On the trail of the mystery woman whose company licensed exploding pagers
What Cristiana Barsony-Arcidiacono, 49, the Italian-Hungarian CEO and owner of Hungary-based BAC Consulting, says she hasn't done is make the exploding pagers that killed 12 people and wounded more than 2,000 in Lebanon this week.
'We're still pushing hard': Search for missing Manitoba boy continues, RCMP find tracks
The search for a missing six-year-old boy in Shamattawa is continuing Friday as RCMP hope recent tips can help lead to a happy conclusion.
Video released of person of interest after cat is allegedly set on fire in Orillia, Ont.
Provincial police investigating the death of a cat that was allegedly set on fire in Orillia earlier this week released surveillance video of a person of interest in the case.