B.C. man collapsed, was diagnosed with cancer, then got a $3,700 bill
When Andy collapsed at work last month, he was grateful paramedics rushed him to Richmond Hospital where he was quickly seen by doctors.
When they diagnosed him with aggressive lung cancer hours later, he was shocked, but it was the handling of his medical coverage that left him stunned and deeply upset.
“Within 10 minutes they were asking me about my (Medical Services Plan),” said the Richmond resident, who asked his full name not be used out of concern it could impact the situation.
Andy said that he provided his Personal Health ID, which he’d used in the last few years when getting COVID-19 vaccinations, and was told he was not enrolled in MSP and that he’d have to pay for his visit. He provided the March 14 bill to CTV News, totalling $3,738.11 for using the emergency department, a doctor’s assessment, CT scan and “thoracic viscera.”
“I started crying,” Andy said, describing the encounter as accusatory and particularly frustrating since he hasn’t needed to use the medical system in decades. “Who cares if I haven't used it? That's on you guys. They made me feel like I'm some illegal alien.”
He has been unsure if his cancer treatment would come with subsequent bills that would dwarf the emergency room visit.
Grappling with the system
Andy’s sister tried to navigate the bureaucracy behind the health-care system and find out how his coverage could be non-existent when he’d lived in B.C. for decades and the province had eliminated user premiums in 2020, meaning he couldn’t have missed any payments.
“They have no explanation why he was dropped and they kept asking me if he was born in Canada, which he was,” said Gracie MacDonald. “He never goes to the doctor and he's never sick, so he just assumed everything's good. How would you know? I don't know how you would and it's a hard way to find out.”
MacDonald said one of the MSP call-takers made a reference to a “wrong address” and that Andy’s housing has been inconsistent and precarious, but that doesn’t explain why the full-time worker wouldn’t be covered. She says they were told it would take months to initiate coverage.
“When he went to St. Paul's about his biopsy there was some speculation that they should wait till he gets his MSP number and the surgeon decided it was urgent and they needed to go ahead with it anyway,” she said, expressing gratitude that they diagnosed his cancer and rushed him into chemotherapy to give him the best chance of survival.
Health ministry responds
CTV News spent two days communicating with the Ministry of Health about Andy’s situation and how smoothly MSP coverage is provided; hundreds of thousands of people have moved to the province in the last year and they must apply for coverage, which applies after someone has lived here for at least three months.
The health minister did not agree to an interview, but his staff said that Andy was approved for “retroactive coverage” going back to March 1, meaning he would not be responsible for the emergency bill or any subsequent cancer treatments. Despite their inquiries, they said they couldn’t figure out why Andy’s coverage had been cancelled except for some “missing documents” noted in his file dating back to 2015.
Andy and MacDonald are both grateful the ministry reacted after their interviews and are feeling optimistic about his treatment and the care he’s received.
“They’ve been overwhelmingly beautiful,” he said. “Every other doctor and nurse that I've spoken to has just been amazing and I'm feeling in great spirits about my treatment.”
CTVNews.ca Top Stories
Netanyahu acknowledges 'tragic mistake' after Rafah strike kills dozens of Palestinians
Israeli Prime Minister Benjamin Netanyahu acknowledged Monday that a "tragic mistake" had been made after an Israeli strike in the southern Gaza city of Rafah set fire to a tent camp housing displaced Palestinians and, according to local officials, killed at least 45 people.
Mike Tyson had medical issue on cross-country flight
Boxing legend Mike Tyson required medical attention after experiencing an 'ulcer flare up' toward the end of a cross-country flight Sunday, his representatives confirmed to the New York Post.
Why Canada's big grocery stores are under investigation
Amid mounting outrage over high grocery prices, a retail expert says there's a solution to fostering more competition in the country.
Arrests made in 'highly orchestrated' GTA auto theft operation: police
Peel Regional Police say they have arrested 16 suspects and issued arrest warrant for another 10 individuals in connection with an auto theft investigation carried out by a 'highly orchestrated criminal operation.'
Indigo Books & Music shareholders vote to approve privatization sale
Indigo Books & Music Inc. shareholders have voted to approve a deal that will see the retailer become a private company.
Cattle rustling comes to Quebec as police investigate suspected theft of entire herd
Quebec provincial police are investigating after an entire herd of about 75 cattle were allegedly stolen in the Eastern Townships region last week.
B.C. senior prepares to move due to devastating effects of fraud
A Courtenay, B.C., senior is downsizing and packing to move as she comes to accept she can no longer afford to stay in her home, after falling victim to a scam that robbed her of her life savings worth more than $100,000.
Canada pledges visas for 5,000 Gaza residents related to Canadians
Canada said on Monday it would grant temporary visas to 5,000 Gaza residents under a special program for Canadians' relatives living in the war-torn enclave, a preparatory move in case they are able to leave in the future.
Henrique to play in Game 3 of Western Conference final; Hintz a game-time decision
Adam Henrique is set to join the action. Roope Hintz might be doing the same.