If you take the Golden Ears Bridge as part of your commute you may want to double check your TransLink bill.
Langley resident Penny Steele claims she has been overcharged several times through the Quickpass program because the cameras on the bridge can't always read her license number correctly.
Steele's husband drives his truck, with registered transponder, across the bridge twice a day. When the bill came from TransLink's Quickpass program, she discovered that instead of the $2.75 she should have been charged for each crossing, there were several entries where she was charged double the amount that signed up for with the company.
"Out of 30 crossings, there was 15 errors in our license plate," she said.
Steele was surprised by what TransLink told her when she contacted them.
"They checked on the video and they said it's too dark and they can't see - so they'll have to check it out," she said.
It appears if the cameras can't clearly see your license number, you will automatically be charged $5.55 -- the amount for a truck with a trailer or a school bus, regardless if your transponder is for a different vehicle.
"I do understand they have been getting some calls about that," TransLink spokesperson Drew Snider told CTV News.
"There are always people there to help people sort it through. It's a new technology. This sort of thing could happen."
Up to 24,000 people use the Golden Ears every day. TransLink hopes that number will rise to 40,000 by next spring.
TransLink couldn't confirm Monday how many drivers are needed to cover costs the company must pay to the private builders of the $800 million bridge.
With construction underway on the twinning of the Port Mann Bridge, TransLink is urging drivers to give the Golden Ears a try to combat what is expected to be painfully slow traffic on Highway 1 over the coming weeks and months.
"When you look at savings in time, in distance and in fuel consumption and pollution, it's quite significant," Snider said.
Quickpass has told Steel she will be credited back for the billing mistakes. But she has a warning to other commuters.
"Check your statement," she said. "Check your transaction record before paying the bill. If it's wrong call up and ask for a supervisor."
With a report from CTV British Columbia's Julia Foy