Widespread 911 outage in B.C. Interior caused by Telus equipment failure
The outage that left parts of B.C.'s Central and Southern Interior without 911 service last week was caused by a Telus equipment failure.
An investigation into the outage determined there was a failure in a "core piece of technology" within Telus's network, which prevented people from calling 911 for several hours, according to E-Comm, operator of the province's biggest emergency call centre.
"Telus has confirmed that this issue has been resolved and all system redundancy has been fully restored and tested," E-Comm said in a statement Thursday.
The issue was discovered at around 2:30 p.m. on May 5, and service was resumed by around 6 p.m. after a backup system was activated.
Telus reverted to the primary 911 systems on Tuesday afternoon with "no interruptions reported," according to E-Comm.
The impacted areas included the regional districts of the Central Okanagan, North Okanagan, Okanagan-Similkameen, Thompson-Nicola, Columbia-Shuswap, Squamish-Lillooet, Central Kootenay, East Kootenay and Kootenay-Boundary.
During the outage, E-Comm advised the public to call their local police station's non-emergency line for help with any emergency situations – including those in which someone's health, safety or property was being threatened.
"The priority for E-Comm during this time was to ensure a workaround was available for people needing immediate assistance from police, fire and ambulance," E-Comm said.
The incident was not the first to impact 911 service in the South Okanagan this year.
Last Month, authorities revealed they are investigating vandalism to internet and television equipment in Summerland, which left residents unable to call 911 from landlines.
Summerland RCMP estimated the total cost of the damage at $10,000. Investigators have yet to identify a suspect.
CTVNews.ca Top Stories
What we know so far about the victims of the Buffalo mass shooting
A former police officer, the 86-year-old mother of Buffalo's former fire commissioner, and a grandmother who fed the needy for decades were among those killed in a racist attack by a gunman on Saturday in a Buffalo grocery store. Three people were also wounded.
White 'replacement theory' fuels racist attacks
A racist ideology seeping from the internet's fringes into the mainstream is being investigated as a motivating factor in the supermarket shooting that killed 10 people in Buffalo, New York. Most of the victims were Black.
Ontario driver who killed woman and three daughters sentenced to 17 years in prison
A driver who struck and killed a woman and her three young daughters nearly two years ago 'gambled with other people's lives' when he took the wheel, an Ontario judge said Monday in sentencing him to 17 years behind bars.
CREA reports home sales down in April as mortgage rates rise
Increasing mortgage rates slowed home sales in April from the frenzied pace they started the year at, the Canadian Real Estate Association said Monday.
Canadian WWII flying ace 'Stocky' Edwards dies
One of Canada's most successful Second World War flying aces, James "Stocky" Edwards of Comox, B.C., has died at the age of 100.
Royal tour of Canada: Here's Prince Charles and Camilla's itinerary
Canadians welcome Prince Charles and his wife Camilla, the Duchess of Cornwall, as they embark on a three-day, travel-filled visit starting Tuesday. Between what senior government officials, Canadian Heritage, Rideau Hall and Clarence House have released, here's everything we know about the royal tour and its itinerary.
Amber Heard testifies Johnny Depp assaulted her on their honeymoon
'Aquaman' actor Amber Heard told jurors on Monday that Johnny Depp slammed her against a wall and wrapped a shirt around her neck during their 2015 honeymoon on the Orient Express.
McDonald's to sell its Russian business, try to keep workers
More than three decades after it became the first American fast food restaurant to open in the Soviet Union, McDonald's said Monday that it has started the process of selling its business in Russia, another symbol of the country's increasing isolation over its war in Ukraine.
Canada seeing some baby formula shortages, but store brands, interim policy on other imports helping
A major infant formula recall by the U.S. manufacturer of Similac has exacerbated ongoing pandemic-related supply issues for some Canadian retailers, according to the Retail Council of Canada, while other stores have generally been able to keep shelves stocked, with any shortages mostly temporary.
Vancouver Island
-
Canadian WWII flying ace 'Stocky' Edwards dies
One of Canada's most successful Second World War flying aces, James "Stocky" Edwards of Comox, B.C., has died at the age of 100.
-
Motorcycle rider in critical condition after crash in Courtenay, B.C.
A motorcycle rider has been transported to hospital in critical condition following an overnight crash in Courtenay, B.C.
-
Victoria releases limited-edition trading cards of its work fleet
The City of Victoria has taken the unusual step of releasing trading cards featuring its municipal work fleet.
Calgary
-
Battle of Alberta to come as Flames outlast Stars in OT to seize series win
The Calgary Flames have defeated the Dallas Stars 3-2 in overtime in Game 7 of their first-round NHL playoff series Sunday night to advance to the second round.
-
Bikes allowed on CTrains at all hours as part of summer pilot
A new Calgary Transit pilot that allows bicycles on CTrains at all times, including peak travel hours, is now in effect.
-
Upcoming Victoria Day weekend prompts ATV safety warning from province
According to the government, Alberta saw 6,908 ATV-related emergency room and urgent care visits between 2015 and 2020.
Edmonton
-
Charges laid in sex crimes against teen, police seeking other victims
A Parkland County man has been charged in connection to sex crimes involving a teenager, and police believe there may be more victims.
-
Alberta premier visits U.S. capital to talk North American energy security
Alberta Premier Jason Kenney is in Washington in an effort to convince Capitol Hill lawmakers that his province is their best bet for North American energy security.
-
Trial to begin for father, son accused of killing Métis hunters in rural Alberta
A jury trial is to begin today for a man and his son who are accused of killing two Métis hunters.
Toronto
-
Ontario driver who killed woman and three daughters sentenced to 17 years in prison
A driver who struck and killed a woman and her three young daughters nearly two years ago 'gambled with other people's lives' when he took the wheel, an Ontario judge said Monday in sentencing him to 17 years behind bars.
-
Video of brazen carjackings released by police north of Toronto
Police in York Region have released new video footage of a series of brazen carjackings as they warn drivers about a spike in violent incidents targeting luxury vehicles.
-
Ontario party leaders to face off in election debate tonight
The Ontario election leaders debate is happening on Monday night. Here's how to watch it live.
Montreal
-
Quebec coroner calls for independence in public health director role in final report on long-term care home deaths
The government of Quebec needs to ensure the role of the public health director is independent and without any 'political constraint,' a Quebec coroner has recommended in a final report into deaths at long-term care homes during the pandemic's first wave.
-
Quebec should 'ideally' aim for 100,000 immigrants per year, says CPQ
Quebec should aim to welcome 100,000 immigrants per year, according to the Conseil du patronat (CPQ).
-
Gas prices: Montreal reaches another record high of $2.15 per litre
Montreal commuters woke up to spiking gas prices as some stations' price for regular is currently a record high and over $2.15-per-litre.
Winnipeg
-
Homicide investigation launched after human remains found in North Kildonan: WPS
Winnipeg police say human remains found in North Kildonan early Monday morning are believed to be the result of a homicide.
-
'We are breathing a sigh of relief': RM of Morris reeve on flood situation
Water watchers are cautiously optimistic now that the Red River crest has passed through the Rural Municipality of Morris.
-
'Expect to be wowed': A preview of the new Royal Aviation Museum of Western Canada
After almost four years on the runway, the Royal Aviation Museum of Western Canada has spread its wings into a new space.
Saskatoon
-
Justice advocate David Milgaard remembered as champion for those who 'don't have a voice'
Justice advocate David Milgaard, a man who was wrongfully convicted of murder and spent more than two decades in prison, has died.
-
Take a look inside this 80-acre, $2.4M Sask. property with 10,000 trees
A home in western Saskatchewan stands out for its prairie views — with thousands of trees planted on the property and a unique walking trail.
-
Video shows suspect smashing his way into Prince Albert building
A video shared by Prince Albert police shows a suspect smashing his way into a residential building.
Regina
-
Political movement 'Saskatchewan United' attempting to gain party recognition
Former Sask. Party MLA turned Independent Nadine Wilson and former federal Minister of Agriculture Gerry Ritz are both involved with the 'Saskatchewan United' movement.
-
'Why Not Weyburn': New campaign encourages more people to consider making Weyburn home
A new campaign launched by the Weyburn Chamber of Commerce hopes to get more people to consider making the city in southeastern Saskatchewan home.
-
City wide clean up a teaching moment for Moose Jaw youth
Community members in Moose Jaw took part in the city's annual spring clean up on Sunday.
Atlantic
-
Coroner's inquest into 2020 police shooting death of Indigenous woman begins in N.B.
A jury of three women and two men has been chosen in the coroner's inquest into the death of Chantel Moore -- a 26-year-old Indigenous woman fatally shot during a wellness check by police in Edmundston, N.B.
-
Document details RCMP tactical team's initial response to Nova Scotia mass shooting
An RCMP tactical team tasked with tracking down a mass shooter in April 2020 was dealing with the aftermath of his deadly toll in Portapique, N.S., when it was alerted hours later that he had continued his rampage in a community more than 40 kilometres away.
-
Two men charged with attempted murder after man injured in Halifax assault
Two men are facing charges, including attempted murder, after a man was found injured in Halifax’s Fairview neighbourhood Saturday night.
London
-
Pick-up strikes school bus during morning commute
No injuries are reported after a pick-up truck reportedly struck the back of a school bus on Monday morning.
-
Vehicle struck by bullet in south London, Ont.
The call came in just before midnight and police responded to the area of Wellington Road south and Bradley Avenue.
-
Trio charged in alleged homicide in Grand Bend
Three people have been charged in connection with an alleged homicide in Grand Bend
Northern Ontario
-
Loose cows threatened at Old Woman Bay north of the Sault
Complaints about people hunting and shooting roaming cows in the area of Old Woman Road, on Highway 17 north of Sault Ste. Marie, were reported by the OPP in tweets late Saturday and early Sunday.
-
Three new forest fires discovered in northeast
Three new forest fires were discovered in northeastern Ontario
-
First Nations partner with Elliot Lake hospital to create 32 LTC beds
St. Joseph’s General Hospital Elliot Lake, together with Sagamok and Serpent River First Nations, announced Monday they have received funding to create 32 new LTC beds.
Kitchener
-
Police investigating child’s suspicious death, searching for man in Cambridge
The investigation into the suspicious death of an eight-year-old boy in Cambridge continues with police expected to speak and release further information Monday afternoon.
-
Trial of brothers accused of killing Nick Tanti starts in Guelph
Tanti, 27, was stabbed during a confrontation outside a downtown Guelph bar on MacDonell Street around 2 a.m. on February 29, 2020.
-
City removes red paint from Queen Victoria statue in Kitchener
Eleven days after red paint was found splattered over the base of the Queen Victoria statue at Victoria Park, the City of Kitchener has cleaned the monument.