Some B.C. residents frustrated by weeks-long wait to sync vaccination records as QR codes become mandatory
As the province began requiring British Columbians to present their vaccine card, complete with QR code, in order to access many non-essential businesses, some fully-vaccinated residents say they’ve been waiting weeks for their records to catch up.
Bruce and Carol Assman from South Surrey both had their first doses in April, and became fully vaccinated in June.
When the province announced the vaccine passport in early September, Bruce was able to input his dose details, and immediately download his pass.
Carol, on the other hand, had received her first dose two days before Bruce, before the new provincial vaccination system went into effect.
“What we’re told is the data from the Fraser Health system wasn’t uploaded system into the B.C. government system,” Bruce said.
That meant while Carol’s second dose officially appeared in the provincial system, her first did not, making her unable to download her passport.
Bruce said the couple was told to upload Carol’s records through the Service B.C. portal, which says it usually takes four to seven days to record the new records in the provincial registry.
Corrections could take longer, the page advises.
That was Sept. 8 or 9, and Bruce said they’re still waiting.
“Getting my wife’s card has been really frustrating and I just seem to be getting the runaround,” he said.
The Assmans have followed up with several phone calls.
They said they were told there’s a backlog of British Columbians trying to have their vaccine records from both in and out of province added to the system.
Now they’re worried further delays will mean they’ll have to scratch off any hope of going to restaurants or other businesses that require vaccine passports, at least for the immediate future.
“We’ve got family coming from Alberta next weekend and we won’t be able to go out and go anywhere with them,” Bruce said.
CTV News also spoke to Mary Jane Anthony of Vancouver, who received her second dose in the U.S.
Anthony said she also submitted her vaccine records via the portal on Sept. 9 and was told when she last called she could be waiting another month for the records to sync.
But because she got her first dose in B.C., she was able to download a vaccine card that reads “partially vaccinated,” enough to access non-essential businesses until Oct. 24.
Kevin Elke, who was working as a firefighter in Alberta earlier this year, and received both vaccinations out of province, told CTV News he was able to download his vaccine passport Sunday, after nearly three weeks.
“I think the public deserves to know just how far behind they are and that many of us, who have faithfully followed all public health directives may well find ourselves not being eligible to exercise the privileges of the vaccinated,” Elke wrote in an email.
It also appears those who got their vaccines relatively late also may be impacted.
After watching a live report on CTV News, Tanya Goble of North Vancouver, who received her first dose on Aug. 26, said she’d “pretty much given up” on trying to get her vaccine passport.
Like others, she had submitted a copy of her record online on Sep. 9. Goble said she was told the trouble in her case was that while the system showed her booking a vaccine appointment, for some reason it didn’t recognize she’d actually received the dose.
“It boggles my mind,” Goble, 40, said. “I can’t imagine if I was in my 70s and going through this,” she added.
CTV News reached out to the Ministry of Health, which said these "incidents" were "not common."
"The provincial team is creating incident tickets for individuals who have experienced vaccine record complications for follow-up to resolve these issues as quickly as possible," the ministry wrote in a statement Monday evening.
The ministry didn't answer questions about how big the backlog may be.
It also didn't say whether it would consider delaying the requirement to show a QR code, rather than a paper or other electronic vaccination record.
The statement said that while "every effort will be made to add your vaccine record as within four to seven days, however, this service will be impacted during periods of high volumes."
Those visiting B.C. from out of the province or country are able to use a variety of different types of records to prove vaccination status.
On Monday afternoon, several hours after the first version of this article was posted, Carol reached out to CTV News with an update: she was able to download her vaccine card.
Mary Jane Anthony, also named in the earlier story, also reached out with an update: “I just checked my status again and, lo & behold, my record has been updated and I’m now listed as fully vaccinated,” she wrote.
Health Minister Adrian Dix tweeted that, as of 11 a.m., 3,202,595 British Columbians had downloaded their vaccine card.
“If they’re that backlogged, they should be hiring more people to look after it," Bruce Assman said about the delays.
“I’m really disappointed with Dr. Bonnie Henry and Adrian Dix for rolling out something that doesn’t work," Goble added.
Vancouver Top Stories
CTVNews.ca Top Stories
There are currently 4,917 active cases of COVID-19 in B.C., including 521 active cases in the Island Health region, according to the B.C. ministry of health.
Early reports indicate that everyone has been accounted for after a floatplane capsized in Tofino, B.C. on Monday afternoon.
A legal battle is brewing between two of Canada's largest defence contractors over upgrades to a pair of New Zealand navy warships in British Columbia.
Jyoti Gondek has been declared as Calgary's next mayor.
Monday is more than a mayoral race. There are also 14 council seats up for grabs, including nine that will see new council members elected, (plus a new mayor). Here's a rundown on the results as they roll in:
George Chahal addressed the controversy surrounding an episode on federal election night, calling his decision to remove a piece of campaign literature promoting his opponent "a dumb mistake."
Amarjeet Sohi won a sizable victory in Edmonton's mayoral race, while incumbent city councillors had a mixed night.
Anirniq remained too close to call Monday night with two candidates in a tight battle to become councillor.
Even with 17 out of 20 polls reporting, Ipiihkoohkanipiaohtsi remained too close to call.
The Toronto rapper who was wanted for murder before he was arrested earlier this month in Los Angeles is a member of a criminal gang who organized a botched hit trying to target his brother's killer, according to documents unsealed in an American extradition hearing.
Ontario Premier Doug Ford is being asked to apologize for 'divisive' comments made on Monday about immigrants coming to Ontario 'to collect the dole.'
Some 215,000 Ontarians successfully downloaded their COVID-19 vaccine certificate QR code Monday morning and they should consider themselves lucky.
Montreal police are looking for multiple suspects after a teenager was fatally stabbed near his school in Cote-des-Neiges Monday afternoon, staggering inside to seek help.
Montreal Mayor Valerie Plante and the Montreal Fire Department paid tribute to Pierre Lacroix on Monday after his body was retrieved from the St. Lawrence River, where he died performing a water rescue.
Quebec has released a new type of digital proof of COVID-19 vaccination, this one meant to be used for travel out of province in a 'pan-Canadian standard.' However, the federal government is working on something similar.
The pastor of a church near Steinbach has been arrested after attending and organizing public protests, the church said.
Manitoba's health minister has apologized after appearing in a photo breaking the indoor mask mandate at an event over the weekend.
The province is reminding people to keep their proof of COVID-19 vaccination cards handy, as vaccine mandates will be sticking around in Manitoba until next year.
A Saskatchewan First Nation is pushing back against baseless claims involving the community.
Pfizer has asked Health Canada to approve the first COVID-19 vaccine for children aged five to 11 years old.
Details about how the actions of a Kindersley woman led to her child's death emerged at a sentencing in Saskatoon on Monday.
Saskatchewan Premier Scott Moe will address the province’s ICU capacity Monday morning following a record-breaking weekend for COVID-19 patients in the ICU.
A Regina man is facing charges after allegedly threatening the lives of an elected official and an official with the Saskatchewan Ministry of Health.
The Regina Police Service has started an investigation after a man was found dead in the North Central neighbourhood Monday afternoon.
A seven-year-old child has died while out on a walk with his mother on a logging road in Nova Scotia's Cumberland County.
Health officials in New Brunswick are reporting one COVID-19 related death, along with 53 new and 138 recoveries on Monday, as the total number of active cases in the province drops to 849.
Health officials in Nova Scotia are reporting 72 new cases of COVID-19 and 63 recoveries since Friday, as the number of active cases rises to 208.
The Mayor of London says he will be filing a complaint with the integrity commissioner against a fellow member of city council.
The jury at the second-degree murder trial of Karl Hallman, 30, heard how a night of socializing in January of 2019 turned violent.
OPP in Norfolk County are warning residents of scams after two people in separate incidents were defrauded out of nearly $80,000 combined.
Greater Sudbury Police have charged a 32-year-old man with attempted murder following a series of violent events early Saturday morning.
The troupe behind Sudbury Burlesque say they're eager to hit the stage as they return this month for nine performances at the Coulson Nightclub. They're promising something for everyone but in a small, swankier atmosphere.
Noront Resources Ltd. announced Monday it has agreed to terms with Australia's Wyloo Metals to acquire up to 100 per cent Noront shares for C$0.70 in cash.
Health officials in Waterloo Region reported 41 new COVID-19 cases over the weekend.
Police are continuing to search for a missing 11-year-old girl last seen in Perth County this weekend.
Waterloo regional police are investigating two reports of bomb threats emailed to businesses over the weekend.