London Drugs stores remain closed for 4th straight day after 'cybersecurity incident'
Dozens of London Drugs stores in Western Canada remained closed for the fourth straight day following a "cybersecurity incident," but some services returned Wednesday.
In an update Wednesday afternoon, London Drugs said its phone lines are back up after being out of service since Monday. It added customers should call their local store or pharmacy to make arrangements, but asked those with urgent needs to visit their pharmacy in person.
Canada Post offices located within the stores are also back open and “fully operational.”
London Drugs abruptly closed all locations in British Columbia, Alberta, Saskatchewan and Manitoba after detecting the cyberattack on Sunday.
On Tuesday, the retailer said personal data may have been compromised in the incident, marking a reversal from a previous statement indicating the company had no reason to believe any such personal information had been breached.
The company said it would notify any affected individuals, in accordance with privacy laws, if its investigation determines personal information was impacted.
"Recognizing the impact these closures have had on our customers and employees across Western Canada, it remains our priority to continue working around the clock to have all stores fully operational," Clint Mahlman, London Drugs president, said in the repeated statement. "We appreciate everyone’s patience and support during this very difficult time and will provide updates as available."
London Drugs has more than 80 stores across Western Canada. As of yet, the B.C.-based retailer has provided no timeline for when its stores may reopen. However, to help those with urgent medical needs, pharmacy staff remain at London Drugs locations, the company said.
With files from CTV News Vancouver's Todd Coyne and Kaija Jussinoja
CTVNews.ca Top Stories
Woman with liver failure rejected for a transplant after medical review highlights alcohol use
For nearly three months, Amanda Huska has been in an Ontario hospital, part of it on life support, because of severe liver failure. Her history of alcohol use is getting in the way of her only potential treatment: a liver transplant.
$500K-worth of elvers seized at Toronto airport
Fishery and border service officers seized more than 100 kilograms of unauthorized elvers at the Toronto Pearson International Airport on Wednesday.
Box tree moths have infested Ontario and experts say more are coming. Here's what to do to protect your garden
An invasive moth species is on the rise in Canada and, if you've planted a certain shrub, it could stand to ruin your garden.
Thousands are expected to rally on Washington's National Mall in support of Palestinian rights
Thousands of protesters are expected to turn out for a rally in the American capital Saturday in support of Palestinian rights and an immediate end to Israeli military operations in Gaza.
Hundreds walk backwards in downtown Montreal to symbolize the decline of LGBTQ2S+ rights
On Friday, hundreds gathered and walked backwards in the heart of Montreal to honour the International Day Against Homophobia, Transphobia and Biphobia.
B.C. man 'attacked suddenly' by adult grizzly near Alberta boundary: RCMP
A B.C. man is recovering from multiple injuries after he was "attacked suddenly" by an adult grizzly bear near Elkford Thursday afternoon.
Banking mogul suing government after intelligence leaks leave him shut out of Canadian economy
Chinese Canadian banking mogul Shenglin Xian has launched a $300 million lawsuit against the federal government. It’s a means to find the source of intelligence leaks which Xian says has cost him his livelihood.
Jesus is their savior, Trump is their candidate. Ex-president's backers say he shares faith, values
As Donald Trump increasingly infuses his campaign with Christian trappings while coasting to a third Republican presidential nomination, his support is as strong as ever among evangelicals and other conservative Christians.
Video appears to show Sean 'Diddy' Combs beating singer Cassie in hotel hallway in 2016
Security video aired by CNN appears to show Sean 'Diddy' Combs physically assaulting singer Cassie in a Los Angeles hotel hallway in 2016.