London Drugs warns new prescriptions can't be filled after cyberattack
London Drugs stores are unable to fill new prescriptions, the chain announced Monday, providing an update on its reopening following a cybersecurity incident.
Stores began reopening this weekend after all 79 were abruptly shuttered on April 28. All stores are expected to be open by the end of day Tuesday but it's not clear when pharmacies will be fully operational.
"We want to alert pharmacy customers that due to connectivity issues the pharmacy will not be able to fill new prescriptions at this time," Monday's statement said.
"Our store systems are necessarily complex, as is the need to connect with multiple third-party provider systems, all with different requirements to ensure a smooth and safe reconnection. We hope to have this rectified as soon as possible."
There is no indication that any customer databases were compromised, Monday's update reiterated, adding that if the investigation reveals that personal information has been "impacted" those affected will be notified.
During the store closures, retail staff were offered the choice of either coming to work to prepare for reopening by cleaning and stocking shelves, or they could use their vacation days and stay home, a company spokesperson told CTV News.
"While working methodically, in a safe and secure manner to reopen stores, we concurrently prioritized ensuring our employees received their pay without delay," the company said in an emailed statement Monday. "All employees received their paycheques as scheduled, and will continue to do so."
With files from CTV News Vancouver's Todd Coyne
CTVNews.ca Top Stories
Teen was doing homework at family's Mississauga, Ont. restaurant when gunman opened fire: testimony
The 13-year-old sister of a young man killed in the attack on her family’s Mississauga restaurant in 2021 took the stand in a Brampton courthouse on Monday to describe the terrifying moments of coming under fire.
MPs to decide on Speaker Fergus' invite flub as Conservatives advance effort to oust him
The federal Conservatives have advanced a motion that will force MPs to vote on whether to oust Greg Fergus as House of Commons Speaker, after MPs' deputy adjudicator ruled Monday that the Liberal member's allegedly errant partisan event invite required urgent attention.
Trial for B.C. man accused of killing, dismembering wife begins
The trial for a Langley man accused of killing his wife began Monday, with the prosecutor laying out a disturbing series of facts agreed upon by both Crown and defence.
Stars roar back to win Game 3 over Oilers
Jason Robertson's hat-trick goal midway through the third period broke a deadlock and proved to be the eventual winner as the Dallas Stars beat the host Edmonton Oilers 5-3 in Game 3 of the Western Conference Final to take a 2-1 series lead.
What a CBSA strike could look like, according to an expert
Slowed or interrupted travel, the passing of goods and significantly restricted borders should be expected if Canadian border workers take upcoming strike action.
WATCH Alta. man rescues wild foal trapped on steep cliffside
A man's daring rescue of a newborn wild foal that was trapped after falling down a steep embankment was caught on video over the weekend.
Severe thunderstorms, tornado watch in some areas of Canada. Here's where
Depending on where you live, you can expect to get a mixed bag of weather this week, as local forecasts predict heavy rain, strong wind, severe thunderstorms and even snowfall across some areas of Canada.
B.C. senior prepares to move due to devastating effects of fraud
A Courtenay, B.C., senior is downsizing and packing to move as she comes to accept she can no longer afford to stay in her home, after falling victim to a scam that robbed her of her life savings worth more than $100,000.
Israel close to approving Gaza reunification program before Rafah invasion: Miller
Immigration Minister Marc Miller says Israel seemed to be on the verge of approving a program to get Palestinian relatives of Canadians out of the Gaza Strip before the country's invasion of the town of Rafah.