Widespread ICBC outage was not a hack or cyberattack, insurer says
Service at ICBC has resumed after an unexplained and widespread outage Tuesday left customers frustrated.
"All systems and services are back to normal. We thank everyone for your patience during our temporary outage and apologize for the inconvenience," an update in the afternoon posted to social media said.
That came after the insurer posted online in the morning saying it had identified and was working to resolve a "service disruption." Customers responded with questions about what had happened and when the issue would be resolved, saying they were having trouble accessing service both online and over the phone.
In a statement to CTV News, an ICBC spokesperson detailed which services were unavailable during the hours-long outage.
"Services affected this morning included issuing new insurance policies and insurance renewals, driver licence knowledge tests and booking new road tests, issuing new driver licences and driver licence renewals, online claim reporting and claim processing," it read, adding that road tests were able to proceed.
Amid the disruption, several customers raised the possibility of a hack or cyber attack, a concern that has apparently been ruled out.
"While we are still investigating the cause, we can confirm at this time that it was not a hack or any kind of cyber attack," the spokesperson said.
"The issue started with a power disruption at our data centre and that had a ripple effect throughout our network.”
Tuesday's outage came after ICBC reported "technical difficulties" with its driver licensing booking system on Monday afternoon.
CTVNews.ca Top Stories
NDP motion regarding Palestinian statehood passes after major Liberal alterations
A motion from the federal New Democrats initially calling on Canada to recognize the 'State of Palestine' passed amid widespread acrimony on Monday, after the Liberals drastically altered its wording to see the government simply work towards that aim as part of a two-state solution.
'He didn't want to die': Family of Calgary man killed in standoff speaks out
Family of a Calgary man killed after a 30-hour standoff with police last week are speaking out, sharing details of the tense and heart-wrenching experience.
Toronto family doctor who called patient's body 'perfect' suspended for 3 months: tribunal
A family doctor in Toronto has been suspended for three months after a disciplinary tribunal found that he failed to follow proper protocols while examining a patient's breasts and made inappropriate comments about her body.
Ohio mom who left toddler alone 10 days when she went on vacation pleads guilty to aggravated murder
An Ohio mother whose 16-month-old daughter died after being left home alone in a playpen for 10 days last summer while she went on vacation was sentenced Monday to life in prison with no chance of parole.
Retired teacher pleads guilty to paying for sex with 15-year-old in Collingwood, Ont.
In a Barrie courtroom on Monday, a retired high school teacher from the Niagara Region pleaded guilty to sexual touching and obtaining sexual services from a 15-year-old boy in Collingwood in 2021.
Hertz CEO out following electric car 'horror show'
The company, which announced in January it was selling 20,000 of the electric vehicles in its fleet, or about a third of the EVs it owned, is now replacing the CEO who helped build up that fleet, giving it the company’s fifth boss in just four years.
5 charged in Calgary kidnappings that targeted women
Calgary police have charged five men in a pair of kidnappings last year that targeted innocent victims.
Demand soars for solar eclipse glasses in Canada. Are they worth buying?
The demand for total solar eclipse glasses used to safely view the rare celestial event has been ramping up as sellers, along with astronomy and eye-care experts in Canada, warn that viewing the eclipse with the naked eye is dangerous.
Canadian commander of volunteer fighter group dies in Ukraine
A Canadian-born commander of the so-called Norman Brigade, a volunteer fighting group in Ukraine, has died.