'A nightmare': Buyer describes purchase of electric vehicle from Surrey dealership
A brand new Ford Mustang Mach-E that a Metro Vancouver man ordered from a dealership in Surrey seems to have vanished.
The purchase agreement was written up in July 2022 by a salesman at Dams Ford Lincoln on the Langley Bypass, for $70,400, plus tax.
Buyer Ryan Lopez was told the car would take several months to build and be delivered, something Lopez was fine with, because he expected a long wait for an electric vehicle.
But he became frustrated when he called the dealer for an update several weeks later.
“They couldn’t find any history of my car being ordered," said Lopez. “They couldn’t find me in the system, nothing."
Lopez said that’s when he called Ford Canada, and they confirmed the Mustang had been ordered, and it would be ready at the end of December.
He was even able to monitor its progress online.
When Lopez saw that the electric vehicle had been delivered, he called Dams Ford Lincoln again, and an attendant answered.
“He said, 'Yeah I can see your car, I can see the VIN number, everything. It’s on our lot right now,'” recounted Lopez.
Yet a few days later, the dealership said it didn’t have the vehicle, and didn’t know where it was.
But the dealer did offer to show him some other cars for sale.
The price of a similar Mustang Mach-E has increased nearly $10,000 since Lopez made the order, and he would appreciate credit for the difference in price from the manufacturer and the dealer.
“What was supposed to be a happy experience has just been a nightmare,” said Lopez.
In a letter to Lopez, Ford Canada writes that since this was a private sale, there is little it can do, adding that the company “regret(s) any frustration or inconvenience."
CTV News has reached out to Dams Ford Lincoln and Ford Canada for comment. This story will be updated if a response is received.
CTVNews.ca Top Stories
Canadians are eyeing moves to these cities for more affordable housing
Faced with elevated housing prices, half of Canadians in the country's largest cities are considering moving to places with more affordable housing.
Poilievre says Canadians 'fleeing' to Nicaragua, Liberals say it shows he 'doesn't have a clue'
Liberal parliamentarians are criticizing Conservative Leader Pierre Poilievre over a new video in which he promotes the idea that some Canadians are 'fleeing' Canada to live in Nicaragua because they can't afford a house in this country.
With DNA break, police ID victim in decades-old Newfoundland case
A skull was found along a backroad near St. John's more than 20 years ago. Now, police have finally identified the victim of the homicide.
'Do not drive': Nissan warns Canadian drivers of explosion risk impacting 48,000 vehicles
Car manufacturer Nissan has issued a do-not-drive warning for some older vehicles equipped with Takata airbag inflators, due to the risk of explosion during a crash.
Trudeau must more publicly support ICC decisions amid Israel-Hamas war: ex-ministers
A group of prominent former politicians and current academics is asking Prime Minister Justin Trudeau to change his tone on the possibility of arrest warrants for senior Israeli leaders.
Infant dies in ATV crash, N.S. RCMP says alcohol may be a factor
An infant has died and three others, including another child, were taken to hospital following an ATV crash in Forties, N.S., on Monday.
Tessa Virtue reveals she's expecting her first child. Here's what Canadians had to say
Canadian figure-skating icon Tessa Virtue is expecting her first child, she revealed via social media Tuesday.
Defence industry, allies call for Canada to increase military investments
Canada's announcement of an $11.2-billion contract to improve training platforms for the military is getting a lukewarm reception at the country's largest defence trade show, as allies and military industry companies want to see more investment from the federal government.
Conservative Leader Pierre Poilievre's housing plan defeated in House of Commons
Conservative Leader Pierre Poilievre's housing bill has been defeated in the House of Commons with the Liberals, New Democrats and Bloc Quebecois voting against the legislation.