'It's the worst I've ever seen it': Resident care 'suffering' at B.C. facility because of staff shortages
From the outside, Cranbrook’s Joseph Creek Care Village appears to be a well-maintained facility.
But inside, pictures seem to show a place in need of repairs and paint, with damaged and stained furniture.
“The chairs downstairs … when you get within a foot, two feet of them you’re overwhelmed with the smell of urine,” said long-term care resident Dianna Green.
But Green, 58, says it’s not the upkeep that most concerns her. It’s the staffing shortages, which she says are pushing the home into a “crisis.”
“It’s the worst I’ve ever seen it,” she told CTV News Vancouver.
Earlier this week, she says, there was only one licensed practical nurse for 51 residents. She says at times, residents like herself aren’t getting medications on time.
“It took me 45 minutes and I was in extreme, extreme pain and spasms,” Green said. “A few days before that I had to wait over an hour and a half for a scheduled pain medication.”
According to Green, there is often only one care aide, rather than two, in the units. When that’s the case and residents call for help, she says, it takes too long for someone to respond.
“It’s awful. It’s haunting … You can hear a person saying, ‘Help me. Help me.’ And there’s nobody around,” Green said, choking back tears.
She says residents are supposed to be bathed once a week, but if there’s not enough workers some residents will go two weeks.
CTV News spoke with several workers at the care home. None of them were willing to be identified in an interview, saying they would lose their jobs. However, they say understaffing has left them unable to fully do their work and that resident care is suffering.
Staff tell CTV News that:
- Medications are not always given on time or might be missed because it would be too late to repeat a second dose
- Wound care and vitals sometimes aren’t being done because there isn’t time
- Physio isn’t always done
- Units are temporarily being left empty if there is only one worker and they have to go to another unit to assist.
The operator of the privately run facility declined an interview with CTV News, but did acknowledge in a phone call that they have had staffing issues.
In a statement, the operator wrote that due to privacy issues, it couldn’t speak to any specific allegations.
“Golden Life Management, in conjunction with Interior Health Authority (IHA) and licencing has looked into the comments and complaints that have been brought to our attention. We take these matters very seriously as the care and well-being of our residents is of utmost importance,” the statement reads.
“We are confident in the safe, quality care that we offer all residents at Joseph Creek as well as all of our Golden Life Management Villages,” the statement concludes.
Health Minister Adrian Dix has promised to look into the situation.
“What we’ve done in other cases is to provide some supports for staff,” he said. “It’s very challenging right now across the health-care system because we’re seeing very significant increases in demand.”
In a statement, Interior Health told CTV News:
“Some substantiated concerns were identified at Joseph Creek in the summer of 2020, at which time we increased inspections and supports for this care home. Many of those concerns were addressed by the operator over the next year. “
The statement also says that Interior Health continues to “monitor and work with the operator to ensure the operator has appropriate and sustainable processes in place to keep in compliance with the (Community Care and Assisted Living) Act and (Residential Care) Regulations.”
Inspection reports for the home have noted multiple infractions in the past.
Meanwhile, Green says she hopes that help comes soon because staff can’t keep up.
“It’s like a hamster on a wheel,” she said. “They’re just running and running.”
Vancouver Top Stories
CTVNews.ca Top Stories
The corporate entities of SNC-Lavalin Inc. and SNC-Lavalin International Inc., as well as two former senior executives of the Quebec-based firms have been charged with a series of fraud and forgery offences by the RCMP.
Canada saw only a slight increase in the volume of foreign nationals entering the country in the first week after the border opened to those who are fully vaccinated against COVID-19.
Canadian fashion model Linda Evangelista says she's been left 'permanently deformed' from a cosmetic procedure that she had approximately five years ago.
Anti-vax protesters who picket outside hospitals, schools, daycares or COVID-19 test and vaccine sites could face a heavy fine, according to a bill tabled Thursday by the Quebec government.
Gabby Petito, Brian Laundrie were involved in incident at Wyoming restaurant in late August: witnesses
A couple from Louisiana who were vacationing in Jackson, Wyoming, last month said Wednesday they saw an incident involving Gabby Petito and Brian Laundrie in a restaurant in one of the last sightings of Petito before her death.
'We've had patients die waiting for a bed': Vancouver Island doctors frustrated with the unvaccinated
An emergency room doctor in Victoria says patients who are not vaccinated against COVID-19 are causing unnecessary delays and even deaths in the health-care system.
Former Nazi death-squad member Helmut Oberlander has died in the midst of his Canadian deportation hearing.
Twitter has taken down a post by People's Party of Canada Leader Maxime Bernier after he insulted individual reporters on social media and shared their contact information.
Scientists in the U.K. are developing a 'potentially significant' treatment for COVID-19 that could be administered to patients in the form of a nasal spray, thanks to the tiny antibodies produced by a llama.
A Victoria man has bequeathed more than half a million dollars to a local animal shelter in honour of his beloved cat, according to the Capital Regional District.
Ian is riding his bike on a journey that began not on the street, but in the backyard with his dad.
The federal government has heard Alberta's call for help in its struggle against the fourth wave of COVID-19 and it will respond, says a statement from Public Safety Minister Bill Blair.
The accused, 43-year-old Patrick Robert Kimmel, is wanted in connection with a home invasion in Drumheller over the weekend.
Watch the press conference with the chief medical officer of health and AHS president and CEO on CTVNewsEdmonton.ca.
An Edmonton man was stabbed by a stranger as he was out for a walk with his family downtown last Friday, police say.
A WestJet flight carrying 59 passengers was forced to make an emergency landing at the Edmonton International Airport on Thursday morning after reports of flames from the engine tailpipe.
For the last three weeks, children, teenagers and seniors in Ontario have been unable to book eye appointments with their doctors—and with negotiations between optometrists and the province stalled, it doesn’t appear as though they will be able to do so any time soon.
Someone in Ontario won more than $21 million in Wednesday’s LOTTO 6/49 draw but has yet to check their ticket.
Long-term Care Minister Rod Phillips says the province will soon publicize staff vaccination rates in nursing homes across Ontario, but he did not yet commit to making the jab mandatory for these workers.
Quebec kids were at the heart of a heated exchange Thursday over language laws -- specifically, English-speaking kids and whether they're really leaving school with functional French.
Amid major staff shortages, Quebec will cut large cheques to health-care workers in a bid to strengthen a public network put under serious pressure by the pandemic.
One class at a Brandon school has been moved to remote learning after a COVID-19 breakout linked to the Delta variant was declared, according to the province.
A multi-car crash on a Manitoba highway on Wednesday resulted in police arresting a driver on impaired driving and weapon charges.
Manitoba is reporting 67 new COVID-19 cases on Thursday, with more than half of the new cases being unvaccinated.
Sask. health authority outlines ICU capacity concerns as province continues to reach pandemic-high hospitalizations
The Saskatchewan Health Authority is bracing the system for record-high COVID-19 hospitalizations as this number of patients needing intensive and acute care are expected to increase in the coming weeks.
A Saskatchewan doctor is speaking out following Premier Scott Moe's suggestion that medical professionals "really provide some guidance for Saskatchewan people" to help dispel COVID-19 misinformation.
The amount of COVID-19 detected in Saskatoon's wastewater declined by 61 per cent compared to the week prior, according to researchers.
The province of Saskatchewan reported 426 new cases of COVID-19 on Wednesday, with 25 per cent of cases reported in children under 12.
While the People's Party of Canada did not manage to gain any seats this federal election, its accruing of the popular vote has experts saying the rise of the far-right populist party cannot be ignored.
New Brunswick will begin offering a third dose of mRNA COVID-19 vaccines to certain groups of immunocompromised people.
Health officials in Nova Scotia are reporting the province’s 95th death related to COVID-19, along with 41 new cases and 20 recoveries on Thursday, as the number of active cases in the province rises to 147.
Health officials in New Brunswick are reporting 52 new cases of COVID-19 on Thursday, along with 35 recoveries, as the number of active cases in the province rises to 574.
Between flooded roads and flooded basements, London and surrounding regions were left drenched after a significant rain event rolled through the area.
The Middlesex-London Health Unit (MLHU) is reporting 22 new COVID-19 cases Thursday, and a concerning rise in cases among pediatric patients.
A letter to students at Western University sent on behalf of President and Vice-Chancellor Alan Shepard Wednesday, asks them to avoid unsanctioned parties this homecoming weekend to help improve safety.
An investigation into the shooting of a white cow moose in northern Ontario last fall has been closed and officials say no charges will be laid.
A 17-year-old from Greater Sudbury has been charged with attempted murder in connection with the stabbing of a woman downtown last week.
CTV News has learned Timmins police have a suspect in custody after one person was killed and two others were injured in a shooting in Schumacher overnight.
A former Kitchener MP has pleaded guilty to assault charges.
The Region of Waterloo reported 24 new COVID-19 cases in Thursday's update.