'I would like a refund': Customer unable to reach B.C. company offering supercar experiences
Scenic Rush launched in 2014 offering an experience of a lifetime – a chance to drive a supercar such as a Lamborghini or Ferrari on B.C.'s Sea to Sky Highway.
That's why Delia Emelyanov thought it would be a great idea to purchase a $1,000 gift card to the West Vancouver business for her husband last May.
"It was supposed to be exchanged for a four-hour driving experience where you drive four supercars on the Sea to Sky Highway up to Squamish and back," said Emelyanov.
But when the couple went to book a tour for this fall, she couldn’t get ahold of the company.
"We had gone on the website before to browse on the calendar, and now … when we type in the website it says, 'Website expired.' It says it doesn't exist anymore,” said Emelyanov. “I feel like a fool, like I’ve been scammed."
A message that appeared on ScenicRush.com/rentals as of Aug. 30, 2024.
She also tried calling the company's phone number but was taken right to its voicemail.
"A thousand bucks just went 'poof,'" she said. "I would like a refund."
CTV News went to the address listed on Google – 5575 Marine Dr. – but instead of an office space for Scenic Rush, found a daycare and restaurant.
Emelyanov doesn’t appear to be alone in her complaint. A recent Facebook post about Scenic Rush also has a customer claiming they couldn’t get reach the company after booking a tour.
Scenic Rush has a “D+” grade with the Better Business Bureau, a rating the organization considers very low. The BBB advised potential customers to be cautious.
“Scenic Rush is not a BBB-accredited business," said Neesha Hothi, a communication and marketing director with the BBB in the Lower Mainland and Yukon. "We also have an unresolved complaint, (meaning) a consumer has come to us with a complaint and we have not received feedback from the company."
Hothi said consumers can escalate their concern if they feel it is outside the BBB’s scope.
“That could mean mediation, arbitration, and we’ll help facilitate that,” she said. “We can’t slap a sanction on a business but we do work with Consumer Protection B.C.”
The considerable amount of money that Emelyanov spent has her considering going to the RCMP if she doesn’t hear back.
CTV News contacted Thomas Boecker, who helped launch Scenic Rush in 2014, but was told Zerosa Group is the current owner and that he is no longer employed by the company.
Zerosa Group told CTV News it is not involved with Scenic Rush either, and has been unable to reach the business as well.
CTVNews.ca Top Stories
TOP STORY What you need to know about COVID-19 as we head into fall
As we head into another respiratory illness season, here’s a look at where Ontario stands when it comes to COVID-19 and what you need to know.
More new cars no longer come with a spare tire. Here's what you need to know
Vehicles used to come with a "full-sized" spare tire, but about 30 years ago, auto manufacturers moved to a much lighter, smaller tire, sometimes called a "donut spare." But now, depending on the car you have, it may not have any spare at all.
A landslide triggered a 650-foot mega-tsunami in Greenland. Then came something inexplicable
It started with a melting glacier that set off a huge landslide, which triggered a 650-foot high mega-tsunami in Greenland last September. Then came something inexplicable: a mysterious vibration that shook the planet for nine days.
Staff member hospitalized after assault at B.C. maximum security prison
A corrections officer at B.C.'s only maximum security federal prison was taken to hospital after an assault earlier this month.
SERIES This Manitoba community has nearly doubled in a decade. What's behind the population boom?
For decades, the Town of Ste. Anne was stagnant, but that all changed about 10 years ago. Now it is seeing one of the highest spikes of growth in the province.
Man flees police through corn field, located by drone
On Friday evening, Chatham-Kent Police say they responded to a call that indicated that an intoxicated man was intending to depart from a home, and drive away intoxicated.
Man facing charges related to 2023 death of infant: Ottawa police
An Ottawa man is facing charges related to the death of an infant in 2023 in Vanier, according to the Ottawa Police Service.
How a false rumour about pets in Ohio and Laura Loomer’s presence helped derail Trump’s planned attacks on Harris
Donald Trump wanted to spend this week attacking one of Democratic rival Kamala Harris' biggest political vulnerabilities. Instead, he spent most of the week falsely claiming that migrants are eating pets in a small town in Ohio and defending his embrace of a far-right agitator whose presence is causing concern among his allies.
Safety concerns grow over Halifax tent encampment after firearms and stolen property found
A designated tent encampment beneath the Macdonald Bridge in Halifax is raising safety concerns for people who work or live nearby after police discovered firearms and stolen property at the site.