Last December we told you about friends June Yuckin and Ken Nore. Their trip of a lifetime a19 day cruise to Hawaii and back didn't turn out as planned
Their room was number 2500 in the very bow of the ship on the main deck.
It's supposed to be wheelchair accessible. But there was a problem
"Between the beds we couldn't get our chairs," Yuckin said.
The tight space between the two beds made it extremely difficult to get in and out of bed.
"He got into bed and I would have to move his chair out to get mine in there," Yuckin said.
The awkward angle of getting in and out of the bed took its toll on Nore's right shoulder
"[I've] almost no range left and I've lost an awful lot of strength," Nore said in December.
And Yuckin says Nore is still suffering.
"Ken is still going to physio and having injections in his shoulder and acupuncture and all kinds of things," Yuckin said.
Holland America agreed to a $500 refund, Nore got his but Yuckin didn't.
"I've never heard a thing," she said.
We e-mailed and called Holland America again on behalf of Yuckin. After leaving several messages and e-mails -- he called back
"It was quite simply a mistake made in terms of understanding. was it $500 total or $500 for both? "Holland America's Erik Elvejord said.
My understanding was it was $500 each and Holland America now agrees. It's now sending Yuckin $500 too.
"I'm going to kind of keep tabs on it next week to make sure the cheque gets cut properly," Elvejord said.
Yuckin has heard it before.
"I'll believe it when I see it," she said.
In light of our stories Holland America has changed its disclosure letter to passengers with disabilities to better inform them of critical room dimensions such as the width between beds
