'It was humiliating': Paraplegic WestJet passenger pulled herself up stairs from tarmac to airplane
As a former Paralympian and president of BC Adaptive Snow Sports, Sarah Morris-Probert is a frequent flier.
“I like to travel. I don’t like the means of getting there at times, but I like the end results,” she said.
Morris-Probert told WestJet back in April that she was a travelling with a wheelchair on a return flight between Kelowna and Cabo San Lucas. But when she arrived at the gate to fly home on Saturday, she learned there was no jet bridge to get to the plane. Passengers would be put on buses and driven out onto the tarmac, and there was a lift to get her into the plane. She wasn’t immediately concerned.
“Okay that’s great, I’ve used ambu-lifts and things before,” said Morris-Probert. “So we get on the bus and we go out and discover that the lift they are referring to is two guys carrying me on a Washington aisle chair, which is a heavy chair to start with.”
She argued it wasn’t safe for her to be strapped to a chair and carried up the steps into the plane, and pointed out a wheelchair ramp right there on the tarmac.
“Nobody would deploy the ramp, and so I said ‘Okay, I will transfer to the bottom step, and I will lift myself up step by step,’” she said, adding fellow passengers from her bus watched as she bumped her way up the filthy metal steps to the plane. “It was humiliating, it was degrading and it was gross.”
But Morris-Probert says as a high level athlete and paraplegic, she could manage it, while many others in a wheelchair could not.
“So then they would have had no option but to be put in an unsafe situation and be carried on board the plane,” she said.
It’s the third time in recent months an airline has failed B.C. passengers with a disability. In August, Rodney Hodgins, who uses an electric wheelchair, had to drag himself down the aisle to get off his Air Canada flight in Las Vegas. And on Nov. 10, Angela Taylor, a 74-year-old amputee from Nanaimo who uses a prosthetic leg and arm crutches to get around, was abandoned at the gate by Flair Airlines and was forced to walk to YVR customs when a promised golf cart didn’t arrive.
“It’s really unforgivable,” said Morris-Probert. “It’s 2023, right? This shouldn’t be happening.”
In a statement, WestJet acknowledged there should have been a jet bridge available to get Morris-Probert to her plane in Cabo.
“We sincerely apologize for the handling failures Ms. Morris-Probert experienced while flying with WestJet and understand the severity of the situation. WestJet strives to ensure that any guest travelling with medical equipment such as wheelchairs is provided with a seamless travel experience and receives care and support throughout their entire journey.”
The statement says when a jet bridge was unexpectedly not available, safe alternatives were offered, adding “After providing the two options that our staff are qualified and trained to provide, Ms. Morris-Probert declined all assistance from the supervisor and customer service agents."
Morris-Probert disputes that.
“I would like to know what the second option was. I was one given one option, which was to be strapped to an aisle chair and carried up the stairs. Now that’s not very dignified, and it’s certainly not safe,” she said, adding the ramp was right there and could have been used to wheel her up to the plane.
While the experience was disappointing, it won’t stop her from traveling. But Morris-Probert is urging all airlines to do more for passengers with disabilities.
“I’d like it not to be anxiety-provoking before I travel. Spending a few hours worrying about it, how am I going to get off the flight,” she said. “I shouldn’t have to do that.”
CTVNews.ca Top Stories
More than 115 cases of eye damage reported in Ontario after solar eclipse
More than 115 people who viewed the solar eclipse in Ontario earlier this month experienced eye damage after the event, according to eye doctors in the province.
Toxic testing standoff: Family leaves house over air quality
A Sherwood Park family says their new house is uninhabitable. The McNaughton's say they were forced to leave the house after living there for only a week because contaminants inside made it difficult to breathe.
Decoy bear used to catch man who illegally killed a grizzly, B.C. conservation officers say
A man has been handed a lengthy hunting ban and fined thousands of dollars for illegally killing a grizzly bear, B.C. conservation officers say.
B.C. seeks ban on public drug use, dialing back decriminalization
The B.C. NDP has asked the federal government to recriminalize public drug use, marking a major shift in the province's approach to addressing the deadly overdose crisis.
OPP responds to apparent video of officer supporting anti-Trudeau government protestors
The Ontario Provincial Police (OPP) says it's investigating an interaction between a uniformed officer and anti-Trudeau government protestors after a video circulated on social media.
An emergency slide falls off a Delta Air Lines plane, forcing pilots to return to JFK in New York
An emergency slide fell off a Delta Air Lines jetliner shortly after takeoff Friday from New York, and pilots who felt a vibration in the plane circled back to land safely at JFK Airport.
Sophie Gregoire Trudeau on navigating post-political life, co-parenting and freedom
Sophie Gregoire Trudeau says there is 'still so much love' between her and Prime Minister Justin Trudeau, as they navigate their post-separation relationship co-parenting their three children.
Last letters of pioneering climber who died on Everest reveal dark side of mountaineering
George Mallory is renowned for being one of the first British mountaineers to attempt to scale the dizzying heights of Mount Everest during the 1920s. Nearly a century later, newly digitized letters shed light on Mallory’s hopes and fears about ascending Everest.
Loud boom in Hamilton caused by propane tank, police say
A loud explosion was heard across Hamilton on Friday after a propane tank was accidentally destroyed and detonated at a local scrap metal yard, police say.