Day 1 of Hullo passenger ferry service thwarted by adverse weather, power outages
Travellers hoping to hop on the first sailings of a new ferry service between Vancouver Island and the Lower Mainland were disappointed after multiple Monday sailings were cancelled due to strong winds.
In an interview with CTV News, Hullo CEO Alastair Caddick said the decision to cancel all eight scheduled sailings on day one of operations followed city-wide power outages late Sunday in Nanaimo, where the ferry company is headquartered and warnings from Environment Canada predicting gale force winds.
"Those conditions are the first time since our crews have been training that we've experienced those bigger waves and heavier winds," said Caddick. "Quite frankly, we want to give our crews and our captains the time to practice and train in these kind of conditions before taking on passengers."
The company said refunds were being processed for those who had reservations, but was unable to say exactly how many customers were impacted.
One customer who spoke to CTV News at the dock near the Vancouver Convention Centre said she received an email notification about her cancelled noon sailing, but she went to the terminal anyway because she was having a difficult time rebooking her tickets.
"I'm just here because when I went to rebook on the app, it's just not functioning as it should be, I would say," Lesley Schwab said.
The blackout in Nanaimo started just after 11:30 p.m. on Sunday and affected nearly 4,000 customers, according to BC Hydro’s website. Caddick says it also caused a loss of power to the ferry berth and Hullo vessels.
Caddick said the first sailing was cancelled so crews could assess the impact the outage may have had on the mechanical and electrical systems on its vessels.
Hullo will also be monitoring an alert issued by Environment Canada in respect of gale force winds.
Caddick says the company is “adopting a deliberately conservative stance” in the early stages of the new ferry service, which involves two high-speed vessels with a capacity for 354 passengers each.
According to Environment Canada, similar windy conditions can be expected in the Strait of Georgia for the remainder of the week.
On Monday evening, Hullo announced it had cancelled all sailings scheduled for Tuesday, August 15, too, “as the company notes a deliberate and measured approach to ensuring long term safety and reliability for the service,” it said in a news release.
Hullo said it anticipates sailings to begin in earnest on Wednesday, operating on a revised schedule for the rest of the month. The first and last sailings will be cut, with the service departing Nanaimo at 10 a.m. and 4:30 p.m. and departing Vancouver at noon and 6:30 p.m.
With files from CTV News Vancouver’s Kaija Jussinoja.
CTVNews.ca Top Stories
More than half of Canadians say freedom of speech is under threat, new poll suggests
A new poll suggests a majority of Canadians feel their right to freedom of speech is in danger.
NEW Kim Kardashian brand kids' sleepwear and more: Here are some recalls to watch out for
Here are the latest recalls Canadians should watch out for, according to Health Canada and the Canadian Food Inspection Agency.
Maple Leafs down Bruins 2-1 to force Game 7
William Nylander scored twice and Joseph Woll made 22 saves as the Toronto Maple Leafs downed the Boston Bruins 2-1 on Thursday to force Game 7 in their first-round series.
Is your password 123456? Here's why you should make it stronger
With the sheer number of passwords needed today, it may come as no surprise that over 60 per cent of Canadians feel overwhelmed, and over a third reportedly forget their passwords monthly.
Britney Spears and Sam Asghari are officially divorced and single
Britney Spears and Sam Asghari are officially divorced and single.
Three Quebec men from same family father hundreds of children
Three men in Quebec from the same family have fathered more than 600 children.
Jurors in Trump hush money trial hear recording of pivotal call on plan to buy affair story
Jurors in the hush money trial of Donald Trump heard a recording Thursday of him discussing with his then-lawyer and personal fixer a plan to purchase the silence of a Playboy model who has said she had an affair with the former president.
OPP's mandatory alcohol screening during traffic stops 'not acceptable': CCLA
A spike in impaired driving-related collisions has caused Ontario’s provincial police to begin enforcing mandatory alcohol screening (MAS) at all traffic stops in the Greater Toronto Area -- a move one civil rights group says is ‘not acceptable.’
B.C. mayor stripped of budget, barred from committees over Indigenous residential schools book
A British Columbia mayor has been censured by city council – stripping him of his travel and lobbying budgets and removing him from city committees – for allegedly distributing a book that questions the history of Indigenous residential schools in Canada.