A Telus customer from Langley, B.C. who received someone else's bill for more than a decade has received an apology and financial compensation from the company for the aggravation.
The Steele on Your Side viewer wrote to us in frustration, saying Telus wouldn't stop sending the bill to her home, even though it had been more than 10 years since the person lived at the address.
The viewer figures the phone company spent $60 in postage on the bill, which was ironically a 54 cent credit for a long distance calling card.
She wrote ‘return to sender' on the envelope several times, and even phoned Telus, but was told she wasn't authorized to cancel the delivery.
Spokesperson Shawn Hall said because of customer privacy the company "simply can't discuss someone else's account with a third party unless the customer gives us permission to do that."
When questioned about the viewer writing on the envelope multiple times, Hall said:
"We heard from the landlord once and we did get three letters back. Because the cards don't expire and because of customer privacy, that didn't hit any of the triggers to cancel sending the bill."
After Steele on Your Side spoke to Telus on the viewer's behalf, the company has stopped the bill delivery – and offered her three months of free service to make up for the annoyance she faced for more than 10 years.
Watch CTV News for the full report from Lynda Steele…
