Missing e-transfers being returned to customers' accounts, Royal Bank says
The RBC Royal Bank of Canada logo is seen in Halifax on Tuesday, April 2, 2019. THE CANADIAN PRESS/Andrew Vaughan
A number of Royal Bank of Canada customers reported e-transfers disappearing from their accounts at the outset of the long weekend.
On Friday afternoon, the company said the "technical issue" that caused the money to go missing had been resolved.
"Clients should now expect to see the funds reflected in their accounts," a spokesperson said in an email shortly before 4 p.m.
"We apologize for any inconvenience this may have caused, and thank our clients for their patience while we worked to resolve the matter."
RBC did not provide any further details on the nature of the technical problem when asked by CTV News.
Several customers flagged the issue on social media Friday morning, saying money that had previously been deposited into their account had gone missing.
One woman from Burnaby, B.C., told CTV News she woke up to find her account had a negative balance because of a missing e-transfer. She feared the situation would put her family in a tight spot ahead of Easter.
"We don't have a lot, so anything that comes out of our account, obviously that's going to affect us," said Dee, who asked that her last name not be used for privacy reasons.
"Your kids are counting on the Easter Bunny to provide them some gifts, and what do you do? How do you explain that?"
Royal Bank assured customers that any charges or fees incurred as a result of the disappearing e-transfers would be reimbursed.
The affected transfers were sent between 12 a.m. EST on April 13 and 11 p.m. EST on April 14, according to a statement on the bank's website.
"E-transfers sent outside of that time period are not impacted," it said.
CTVNews.ca Top Stories
NEW
NEW Who should lead the Liberals? 'None of the above,' poll finds
As questions loom over Prime Minister Justin Trudeau’s leadership, a new Nanos Research poll commissioned for CTV News says a quarter of Canadians say none of the potential candidates appeal to them.
U.S. Justice Department brings criminal charges in Iranian murder-for-hire plan targeting Donald Trump
The U.S. Justice Department on Friday disclosed an Iranian murder-for-hire plot to kill Donald Trump, charging a man who said he had been tasked by a government official before this week's election with planning the assassination of the Republican president-elect.
Canada rent report: What landlords are asking tenants to pay
Average asking rents declined nationally on a year-over-year basis for the first time in more than three years in October, said a report out Thursday.
N.S. school 'deeply sorry' for asking service members not to wear uniforms at Remembrance Day ceremony
An elementary school in the Halifax area has backed away from a request that service members not wear uniforms to the school's Remembrance Day ceremony.
48,584 space heaters recalled in Canada after burn injury in U.S.
Health Canada has announced a recall for electric space heaters over potential fire and burn risks, a notice published Thursday reads.
Israeli soccer fans were attacked in Amsterdam. The violence was condemned as antisemitic
Israeli fans were assaulted after a soccer game in Amsterdam by hordes of young people apparently riled up by calls on social media to target Jewish people, Dutch authorities said Friday. Five people were treated at hospitals and dozens were arrested after the attacks, which were condemned as antisemitic by authorities in Amsterdam, Israel and across Europe.
'Big frustration': How a limited MAID window affects Alzheimer's patients
A move by Quebec to allow a person with a serious and incurable illness like Alzheimer's to request MAID months or years before their condition leaves them unable to consent has been met with praise, confusion and criticism.
Winnipeg teacher who faces voyeurism charge now accused of sexually assaulting former student
A Winnipeg teacher previously charged with voyeurism and a number of other offences has been charged with sexual assault and sexual exploitation of a former student.
Beyonce leads the 2025 Grammy noms, becoming the most nominated artist in the show's history
Welcome to Beyonce country. When it comes to the 2025 Grammy Award nominations, 'Cowboy Carter' rules the nation.
Shopping Trends
The Shopping Trends team is independent of the journalists at CTV News. We may earn a commission when you use our links to shop. Read about us.
Vancouver Island
-
Results expected in B.C. election recounts, confirming if NDP keeps majority
Judicial recounts in British Columbia's provincial election should wrap up today, confirming whether Premier David Eby's New Democrats hang onto their one-seat majority almost three weeks after the vote.
-
Sides in B.C. port dispute to meet in bid to end lockout after talk with minister
Employers and the union representing supervisors embroiled in a labour dispute that triggered a lockout at British Columbia's ports will attempt to reach a deal when talks restart this weekend.
-
23 Commonwealth War Grave headstones in Nanaimo will be resurrected
The Bowen Road Cemetery in Nanaimo is home to 23 Commonwealth War Graves, which will soon be upright after lying flat for more than 60 years.
Kelowna
-
Child found 'small razor blade' in Halloween candy in Kamloops, B.C., RCMP say
Police in Kamloops, B.C., are reminding parents and guardians to check their children's Halloween candy after receiving a report of a mother finding a razor blade in one of her daughter's treats.
-
Pickup truck may be linked to suspicious deaths, RCMP say 2 years after bodies found in B.C. park
More than two years after Alannah Brown and Douglas Barker were found dead north of Penticton, police are asking for help identifying a vehicle they believe was associated with the crime.
-
B.C. homeowner astounded someone managed to steal one of his prized giant pumpkins
Dave Lindsey began growing giant pumpkins to bring a bit of magic to his grandkids' Halloween.
Edmonton
-
Kids to learn Alberta is 'most ethical producer of oil in the world' in school
A curriculum framework that calls on teachers to promote Alberta’s oil and gas industry to schoolchildren was quietly published months ago, to the surprise of education experts and the opposition.
-
Alberta appoints Ray Gilmour as interim CEO of AIMCo
The provincial government has announced the new chief executive officer of the Alberta Investment Management Corporation (AIMCo) following Thursday's firing of the agency’s entire board of directors.
-
'We are eternally grateful': Remembering Canada's Indigenous veterans
Canada honoured its First Nations, Inuit and Métis service members on Indigenous Veterans Day.
Calgary
-
Calgary to host 2026 Grey Cup festival
Calgary will host the 2026 Grey Cup championship, officials said Friday.
-
Alberta appoints Ray Gilmour as interim CEO of AIMCo
The provincial government has announced the new chief executive officer of the Alberta Investment Management Corporation (AIMCo) following Thursday's firing of the agency’s entire board of directors.
-
Kids to learn Alberta is 'most ethical producer of oil in the world' in school
A curriculum framework that calls on teachers to promote Alberta’s oil and gas industry to schoolchildren was quietly published months ago, to the surprise of education experts and the opposition.
Lethbridge
-
Avalanche control testing underway in Rogers Pass
Parks Canada has closed the east Rogers Pass area in British Columbia for avalanche control testing, saying it will cause Trans-Canada Highway closures too.
-
Hurricanes prevail 7-6 over Tigers in wild one in Lethbridge
The Lethbridge Hurricanes turned a one-night homestand into a wild one-goal victory Wednesday night, defeating the Medicine Hat Tigers 7-6.
-
Lethbridge Polytechnic opens its doors to the community with open house
Lethbridge Polytechnic is opening its doors this week to prospective students and their families.
Winnipeg
-
Winnipeg teacher who faces voyeurism charge now accused of sexually assaulting former student
A Winnipeg teacher previously charged with voyeurism and a number of other offences has been charged with sexual assault and sexual exploitation of a former student.
-
Pair of Manitoba towns smash previous heat records
Two Manitoba towns set new heat records on Thursday.
-
Manitoba changing requirements for teacher certification
The Province of Manitoba is changing the credit requirements for early and middle year teacher certification.
Regina
-
Sask. man facing child pornography charges following investigation
A 44-year-old Grand Coulee, Sask. man is facing child pornography charges following an investigation by the Saskatchewan Internet Child Exploitation (ICE) Unit.
-
Two vehicles shot at in southeast Regina, Police investigating
Regina police are asking the public for tips after a gun was fired at two vehicles earlier this week in the Wood Meadows neighbourhood.
-
Ontario man who shot wife dies in Sask. psychiatric prison
Denis Grandbois, an inmate at the Regional Psychiatric Centre, died of “apparent natural causes” on Thursday, according to a statement from the Correctional Service of Canada.
Saskatoon
-
Saskatoon Police Service suspends 5 officers with pay following 'off-duty incident'
A group of Saskatoon police officers have been suspended, with pay, following an undisclosed incident.
-
Ontario man who shot wife dies in Sask. psychiatric prison
Denis Grandbois, an inmate at the Regional Psychiatric Centre, died of “apparent natural causes” on Thursday, according to a statement from the Correctional Service of Canada.
-
'It's heartbreaking': Saskatchewan powwow dancer offers $500 reward for stolen regalia
An Indigenous dancer is searching for answers after she says her regalia was stolen.
Toronto
-
'A big bombshell': Toronto parents scrambling to find child care after daycares warn of huge fee hikes in January
Parents with children at two west-end daycares say they are scrambling to find alternative child-care arrangements after their centres informed them that fees are set to more than double in the New Year.
-
Toronto man facing murder charge in deadly stabbing at Scarborough social housing complex
A Toronto man is facing a second-degree murder charge following a fatal stabbing at a social housing apartment building in Scarborough early Thursday morning.
-
Two girls accused in death of Kenneth Lee choose trial by judge alone
Two teen girls charged in an alleged group attack on a homeless man in Toronto have chosen to be tried by a judge alone.
Montreal
-
Quebec petition calling for free access to contraception goes viral after U.S. election
The popularity surrounding a petition at the Quebec legislature calling for free access to contraceptives appears to have exploded since this week's U.S. election that had reproductive rights on the ballot.
-
Police watchdog investigates after Longueuil police shot and injured someone
Quebec’s police watchdog, known as the BEI, is looking into a police shooting that injured someone at a gas station in Longueuil Thursday.
-
Canada rent report: What landlords are asking tenants to pay
Average asking rents declined nationally on a year-over-year basis for the first time in more than three years in October, said a report out Thursday.
Ottawa
-
Petition against erecting sprung structure in Kanata quickly gains support
A petition calling on the City of Ottawa to re-evaluate a decision to include a site in Kanata as a possible location for temporary housing for asylum seekers has quickly gained attention.
-
Federal union warns government 'widening the net' to reduce spending
The Public Service Alliance of Canada says the government held a briefing with unions on Thursday to discuss the 'Refocusing Government Spending Initiative." PSAC says, "without prior consultation, the government unilaterally announced their plans to cut costs across the federal public service."
-
Moncton, N.B. woman facing human trafficking charges in Ottawa
A woman from Moncton, N.B. is facing human trafficking charges related to incidents in Ottawa, police have announced.
Atlantic
-
N.S. school 'deeply sorry' for asking service members not to wear uniforms at Remembrance Day ceremony
An elementary school in the Halifax area has backed away from a request that service members not wear uniforms to the school's Remembrance Day ceremony.
-
Moncton, N.B. woman facing human trafficking charges in Ottawa
A woman from Moncton, N.B. is facing human trafficking charges related to incidents in Ottawa, police have announced.
-
Chilly and windy start to the weekend; rain likely for Remembrance Day
A passing cold front will cause some chilly and windy weather in the Maritimes on Saturday. Conditions will improve on Sunday, with some rain likely for Remembrance Day on Monday.
London
-
Serious injuries after 401 crash involving tractor trailer
Around 11 a.m. Friday, emergency crews responded to the westbound lanes of Highway 401 near Blanford road for a crash involving a tractor-trailer.
-
NEW
NEW 'I just wanted to leave': Witness testifies about arguments and chaos at bush party shooting trial
"It was yelling or arguing, I didn't hear words or phrases, but something was going on." She told the jury they decided to leave the gathering.
-
St. Thomas area crash sends two people to hospital
A three-vehicle crash north of St. Thomas Friday morning sent two people to hospital with minor injuries. It happened shortly before 8 a.m. at the intersection of Wellington Road and Ron McNeil Line.
Kitchener
-
Costco opens first location in Brantford
Costco Wholesale opened its first location in Brantford on Friday.
-
Four teens arrested after stolen vehicles found in Kitchener
Two minors and two adults have been charged in connection to an investigation of vehicles stolen in Peel and Niagara Regions, and found in Kitchener.
-
Serious injuries after 401 crash involving tractor trailer
Around 11 a.m. Friday, emergency crews responded to the westbound lanes of Highway 401 near Blanford road for a crash involving a tractor-trailer.
Northern Ontario
-
Three charged in One Direction singer Liam Payne's death
Three people have been charged in relation to One Direction singer Liam Payne's death in a fall from his Buenos Aires hotel balcony last month, Argentine authorities said on Thursday.
-
Crews quickly extinguish morning vehicle fire on Hwy. 17 near North Bay
Fire crews quickly extinguished a vehicle fire Friday morning on Highway 17 near North Bay.
-
Elliot Lake man charged with harassing neighbour in 'road rage' incident
A northern Ontario man is charged with criminal harassment due to threatening conduct toward a neighbour in Elliot Lake following an alleged 'road rage' incident.
N.L.
-
Newfoundland beach blobs are plastic pollution, but source remains unknown: scientist
A Memorial University scientist says the mysterious white blobs washing up on Newfoundland beaches are actually gobs of plastic -- and they need to be cleaned up.
-
Teachers in Newfoundland and Labrador say violence is on the rise, averaging 22 incidents per school day
School staff are being struck more often, students are fighting more frequently, and police are increasingly being called to school grounds, according to data compiled and released this week by the Newfoundland and Labrador Teachers' Association.
-
Newfoundland and Labrador cautioned about growing debt as province touts success
Newfoundland and Labrador's auditor general has issued a warning about the province's financial position as the government announced it would finish the 2024-25 fiscal year with a higher-than-expected deficit.
