'I think it's shameful': Driver involved in fatal tree crash frustrated with ICBC response time
One of the drivers whose vehicle was struck by a falling tree in South Vancouver last month is criticizing the service provided by ICBC.
On April 12, a large tree crashed down onto Marine Way, striking two vehicles.
A person driving a green Honda Accord with an Alberta licence plate was killed in the incident.
The driver of the other vehicle, Marcus Carvalho, and his passenger walked away uninjured.
"If I was two seconds ahead, probably I wouldn't be here,” Carvalho told CTV News.
While grateful to still be alive, Carvalho is far from grateful from the service he says he’s received from ICBC following the crash.
"This is shameful,” Carvalho said.
Carvalho says despite his case being deemed “high priority” by ICBC, he struggled to get any sort of update for weeks after the incident.
"If I'm waiting for three weeks and I have no response, I can only imaging low priority customer is waiting two, three months?”
Carvalho says he was given a free rental car for a week, but says he couldn’t afford to keep paying for it after that.
“British Columbia has one provider of that service, and you’re pretty much hostage to that service,” he said.
"I'm not asking them to do something special for me, I'm just asking them to do a quality service like other companies would do.”
After CTV News reached out to ICBC about the case, the corporation confirmed late Friday that a settlement had been reached.
“Earlier today we deemed the vehicle to be a total loss and have reached a settlement for the vehicle with the registered owner, Fabiana Zaranza (Carvalho’s Wife),” the insurer said in a statement.
“Some claims and damage to vehicles can take time to access and we attempt to work with our customers to finish every claim as soon as possible.”
CTVNews.ca Top Stories
Ministers Joly, LeBlanc travel to Florida to meet with Trump's team
Two members of Prime Minister Justin Trudeau's cabinet will be in Palm Beach, Fla., Friday to meet with members of Donald Trump's team.
India alleges widespread trafficking of international students through Canada to U.S.
Indian law enforcement agencies say they are investigating alleged links between dozens of colleges in Canada and two 'entities' in Mumbai accused of illegally ferrying students across the Canada-United States border.
Teen actor Hudson Meek, who appeared in 'Baby Driver,' dies after falling from moving vehicle
Hudson Meek, the 16-year-old actor who appeared in 'Baby Driver,' died last week after falling from a moving vehicle in Vestavia Hills, Alabama, according to CNN affiliate WVTM.
Pizza deliverer in Florida charged with stabbing pregnant woman at motel after tip dispute
A pizza deliverer in central Florida has been charged with pushing her way into a motel room with an accomplice and stabbing a pregnant woman after a dispute over a tip, authorities said.
Christmas Eve stowaway caught on Delta airplane at Seattle airport
A stowaway was caught trying to nab a ride on a Delta Air Lines plane at Seattle-Tacoma International Airport on Christmas Eve.
2 minors, 2 adults critically injured in south Calgary crash; incident was preceded by a robbery
Multiple people were rushed to hospital, including two minors, in the aftermath of a serious vehicle collision on Thursday morning.
Hwy. 401 off-ramp shut down due to Boxing Day deal-hunters now re-open
A Highway 401 off-ramp west of Toronto that became so clogged up with Boxing Day deal-hunters Thursday that police had to shut it down out of safety concerns has re-opened.
Cat food that caused bird-flu death of Oregon pet was distributed in B.C.: officials
Pet food contaminated with bird flu – which killed a house cat in Oregon – was distributed and sold in British Columbia, according to officials south of the border.
Aviation experts say Russia's air defence fire likely caused Azerbaijan plane crash as nation mourns
Aviation experts said Thursday that Russian air defence fire was likely responsible for the Azerbaijani plane crash the day before that killed 38 people and left all 29 survivors injured.