'I think it's shameful': Driver involved in fatal tree crash frustrated with ICBC response time
One of the drivers whose vehicle was struck by a falling tree in South Vancouver last month is criticizing the service provided by ICBC.
On April 12, a large tree crashed down onto Marine Way, striking two vehicles.
A person driving a green Honda Accord with an Alberta licence plate was killed in the incident.
The driver of the other vehicle, Marcus Carvalho, and his passenger walked away uninjured.
"If I was two seconds ahead, probably I wouldn't be here,” Carvalho told CTV News.
While grateful to still be alive, Carvalho is far from grateful from the service he says he’s received from ICBC following the crash.
"This is shameful,” Carvalho said.
Carvalho says despite his case being deemed “high priority” by ICBC, he struggled to get any sort of update for weeks after the incident.
"If I'm waiting for three weeks and I have no response, I can only imaging low priority customer is waiting two, three months?”
Carvalho says he was given a free rental car for a week, but says he couldn’t afford to keep paying for it after that.
“British Columbia has one provider of that service, and you’re pretty much hostage to that service,” he said.
"I'm not asking them to do something special for me, I'm just asking them to do a quality service like other companies would do.”
After CTV News reached out to ICBC about the case, the corporation confirmed late Friday that a settlement had been reached.
“Earlier today we deemed the vehicle to be a total loss and have reached a settlement for the vehicle with the registered owner, Fabiana Zaranza (Carvalho’s Wife),” the insurer said in a statement.
“Some claims and damage to vehicles can take time to access and we attempt to work with our customers to finish every claim as soon as possible.”
CTVNews.ca Top Stories
'Anything to win': Trudeau says as Poilievre defends meeting protesters
Prime Minister Justin Trudeau is accusing Conservative Leader Pierre Poilievre of welcoming 'the support of conspiracy theorists and extremists,' after the Conservative leader was photographed meeting with protesters, which his office has defended.
'My stomach dropped': Winnipeg man speaks out after being criminally harassed following single online date
A Winnipeg man said a single date gone wrong led to years of criminal harassment, false arrests, stress and depression.
Bank of Canada officials split on when to start cutting interest rates
Members of the Bank of Canada's governing council were split on how long the central bank should wait before it starts cutting interest rates when they met earlier this month.
'One of the single most terrifying things ever': Ontario couple among passengers on sinking tour boat in Dominican Republic
A Toronto couple are speaking out about their 'extremely dangerous' experience on board a sinking tour boat in the Dominican Republic last week.
7 surveillance videos linked to extortions of South Asian home builders in Edmonton released
The Edmonton Police Service has released a number of surveillance videos related to a series of extortion cases in the city now dubbed 'Project Gaslight.'
Ukraine uses long-range missiles secretly provided by U.S. to hit Russian-held areas, officials say
Ukraine for the first time has begun using long-range ballistic missiles provided secretly by the United States, bombing a Russian military airfield in Crimea last week and Russian forces in another occupied area overnight, American officials said Wednesday.
Pilot reported fire onboard plane carrying fuel, attempted to return to Fairbanks just before crash
One of the two pilots aboard an airplane carrying fuel reported there was a fire on the airplane shortly before it crashed and burned outside Fairbanks, killing both people on board, a federal aviation official said Wednesday.
BREAKING Manitoba government tables bill to end ban on homegrown recreational cannabis
Manitoba is planning to lift its ban on the home growing of recreational cannabis.
All Alberta wildfires to date in 2024 believed to be human-caused: province
There are 63 wildfires burning in Alberta's forest protection area as of Wednesday morning and seven mutual aid fires, including one in the Municipal District of Peace.