'I think it's shameful': Driver involved in fatal tree crash frustrated with ICBC response time
One of the drivers whose vehicle was struck by a falling tree in South Vancouver last month is criticizing the service provided by ICBC.
On April 12, a large tree crashed down onto Marine Way, striking two vehicles.
A person driving a green Honda Accord with an Alberta licence plate was killed in the incident.
The driver of the other vehicle, Marcus Carvalho, and his passenger walked away uninjured.
"If I was two seconds ahead, probably I wouldn't be here,” Carvalho told CTV News.
While grateful to still be alive, Carvalho is far from grateful from the service he says he’s received from ICBC following the crash.
"This is shameful,” Carvalho said.
Carvalho says despite his case being deemed “high priority” by ICBC, he struggled to get any sort of update for weeks after the incident.
"If I'm waiting for three weeks and I have no response, I can only imaging low priority customer is waiting two, three months?”
Carvalho says he was given a free rental car for a week, but says he couldn’t afford to keep paying for it after that.
“British Columbia has one provider of that service, and you’re pretty much hostage to that service,” he said.
"I'm not asking them to do something special for me, I'm just asking them to do a quality service like other companies would do.”
After CTV News reached out to ICBC about the case, the corporation confirmed late Friday that a settlement had been reached.
“Earlier today we deemed the vehicle to be a total loss and have reached a settlement for the vehicle with the registered owner, Fabiana Zaranza (Carvalho’s Wife),” the insurer said in a statement.
“Some claims and damage to vehicles can take time to access and we attempt to work with our customers to finish every claim as soon as possible.”
CTVNews.ca Top Stories
Alberta RCMP officer charged with 2 counts of sexual assault
Const. Bridget Morla, a Leduc RCMP officer, has been charged with two counts of sexual assault in connection with an incident that happened two years ago.
Ontario dad removes hockey rink at heart of neighbour dispute
A Markham dad who drew the ire of neighbours and the city after installing a hockey rink in his backyard says the rink has now been taken down.
Motivated by obsession: Canadians accused in botched California murder plot in police custody
Two Canadians are in police custody in Monterey County, California, after a triple stabbing police say was motivated by a B.C. man's obsession with a woman he played video games with online.
Kingston, Ont. doctor in 'disbelief' after being ordered to repay $600K for pandemic vaccination payments
An Ontario health tribunal has ordered a Kingston, Ont. doctor to repay over $600,000 to the Ontario government for improperly billing thousands of COVID-19 vaccinations at the height of the pandemic.
Trump demands immediate release of Oct. 7 hostages, says otherwise there will be 'HELL TO PAY'
President-elect Donald Trump is demanding the immediate release of the Israeli hostages still being held in Gaza, saying that if they are not freed before he is sworn into office there will be “HELL TO PAY."
Belly fat linked to signs of Alzheimer’s 20 years before symptoms begin, study says
As the size of a person’s belly grows, the memory centre of their brain shrinks and beta amyloid and tau may appear — all of this occurring as early as a person’s 40s and 50s, well before any cognitive decline is apparent, according to new research.
AC/DC reveals 2025 North American tour. This Canadian city is the only one to make the cut
Big news for AC/DC fans as the heavy metal bigwigs announced Monday they will hit the road next spring. But as of now, there’s only one Canadian show on the docket.
More RCMP and CBSA ‘human resources’ destined for border, Public Safety Minister LeBlanc says
Public Safety Minister Dominic LeBlanc says the federal government will 'absolutely' be adding more Canadian Border Services Agency (CBSA) and RCMP ‘human resources’ at the border.
Toronto Zoo shifts toward conservation, but critics want to eradicate animal captivity
The Toronto Zoo has been making a gradual, yet seismic shift towards prioritizing conservation and climate-change, focusing on breeding rare and endangered animals in the past few years. But critics say the zoo should focus all its resources on breeding animals for eventual release instead of keeping animals in captivity for display.