Fix promised for Golden Ears Bridge toll problem
TransLink has announced a fix to the tolling problem on the Golden Ears Bridge that had led to some motorists being overcharged.
Motorcyclist John Waddington told CTV News last week about being charged too much nine times out of 12 crossings of the Golden Ears Bridge.
He was charged $2 per crossing more than he should have because the system said his motorcycle was a car.
He was not alone. Other members of Waddington's motorcycle drill team have had the same problem
It turns out that when the laser detection system made a mistake nobody was checking the actual picture, even when the vehicle was registered as something different with Quick Pass, the company in charge of collecting the tolls. That's what happened with John Waddington's motorbike. The system was only looking for cheaters, not cases where travellers have been charged too much.
Today TransLink spokesman Ken Hardie announced a change.
"As long as that licence plate is recognized as a motorcycle licence plate, unless something very, very strange is going on, it will be automatically charged as a motorcycle regardless of what is measured by the system," he said.
The system is also making some errors when it comes to trucks, bumping up some smaller trucks into a more expensive large truck category. Now the software that reviews those vehicles is getting an overhaul too. It'll take about a month.
And for accounts like Waddington's which have had problems there is going to be some special double checking.
"We have flagged all of the accounts where we know there has been mis-measurement on the size of the vehicles and what will hapen there is each of those accounts will be manually inspected before a bill goes out to make sure the bill is accurate," Hardie said.
And what does Waddington think about the plan to automatically recognize his licence plate as a motorcycle?
"That's a good idea, I don't know why they didn't do it in the first place but that's a good idea," he said.
Still, he's going to keep a close eye on his accounts.
"Under a microscope. I'm going to keep a good eye on it," he said.
With a report from CTV British Columbia's Chris Olsen