When you pay hundreds of thousands of dollars for a new home, you wouldn't expect to face tens of thousands of dollars in repairs right after moving in, but that's what happened to a Langley couple who ran into trouble with their builder.
Lydia Cabral purchased her 3,200-square-foot home for $668,000. But just two years later the structure needed repairs costing almost $100,000.
“Right when you walk into the bathroom, it sloped downward,” she explained to CTV’s Ross McLaughlin.
“Where’s the tub?” McLaughlin asked.
“It wasn’t supported underneath,” she said.
The floors in the home didn’t line up, the shower leaked and in the front bedroom and the wall didn’t meet the floor and it had to be shored up.
“It’s a framing problem,” said Cabral, “I blame the builder.”
Cabral says the builder, Jasbir Dhaliwal with SDS New Homes, never fixed the problems, so she had to file a claim against their home warranty.
"We showed him many, many times. He ignored it. We had a list that was more than 100 items long and he didn't want to look at any of it," she said.
An inspector with the home warranty approved repairs on many of the items on that list, and Cabral says the cost of repairs is now more than $100,000.
The repairs have been going on for a year. The family had to move their stuff into the garage, and move out of the home with their four-year old daughter, while even more problems were discovered. The home warranty company has hired another contractor to fix those issues.
“The contractor called us and said they found water on the floor, there's a crack in the foundation," said Cabral.
SDS New Homes is registered with the home protection office and is also a licensed home builder so fortunately there was a warranty, but McLaughlin wanted to know why he wasn’t taking care of the problems.
Dhaliwal and his company are building another house in the neighbourhood, so McLaughlin and Cabral went to speak with Dhaliwal at his new project.
When they arrived he claimed there was a language barrier and asked for an interpreter. Fortunately, CTV cameraperson Jazz Sanghera was able to speak his language.
"You understood very well when we purchased the home from you. You understood English very well when we tried to tell you all the issues," said Cabral to Dhaliwal.
McLaughlin wanted to know what went wrong with Cabral’s house.
"The main problem is the floor, right? The floor is not even,” explained Dhaliwal, “Sometimes the tradesmen did the mistake, right?”
“But you’re responsible for the trades,” said McLaughlin, “You’re the builder. So why didn’t you take care of it?”
Dhaliwal didn’t answer, but since the question was asked in English, maybe it was the language barrier again.
McLaughlin asked if he had anything left to say to Cabral.
“I’m sorry she had a hard time,” said Dhaliwal, “I’m really sorry.”