Widespread ICBC outage was not a hack or cyberattack, insurer says
Service at ICBC has resumed after an unexplained and widespread outage Tuesday left customers frustrated.
"All systems and services are back to normal. We thank everyone for your patience during our temporary outage and apologize for the inconvenience," an update in the afternoon posted to social media said.
That came after the insurer posted online in the morning saying it had identified and was working to resolve a "service disruption." Customers responded with questions about what had happened and when the issue would be resolved, saying they were having trouble accessing service both online and over the phone.
In a statement to CTV News, an ICBC spokesperson detailed which services were unavailable during the hours-long outage.
"Services affected this morning included issuing new insurance policies and insurance renewals, driver licence knowledge tests and booking new road tests, issuing new driver licences and driver licence renewals, online claim reporting and claim processing," it read, adding that road tests were able to proceed.
Amid the disruption, several customers raised the possibility of a hack or cyber attack, a concern that has apparently been ruled out.
"While we are still investigating the cause, we can confirm at this time that it was not a hack or any kind of cyber attack," the spokesperson said.
"The issue started with a power disruption at our data centre and that had a ripple effect throughout our network.”
Tuesday's outage came after ICBC reported "technical difficulties" with its driver licensing booking system on Monday afternoon.
CTVNews.ca Top Stories
Bodies found by U.S. authorities searching for missing B.C. kayakers
United States authorities who have been searching for a pair of missing kayakers from British Columbia since the weekend have recovered two bodies in the nearby San Juan Islands of Washington state.
Amid concerns over 'collateral damage' Trudeau, Freeland defend capital gains tax change
Facing pushback from physicians and businesspeople over the coming increase to the capital gains inclusion rate, Prime Minister Justin Trudeau and his deputy Chrystia Freeland are standing by their plan to target Canada's highest earners.
'It's discriminatory': Individuals refused entry to Ontario legislature for wearing keffiyeh
Individuals being barred from entering Ontario’s legislature while wearing a keffiyeh say the garment is part of their cultural identity— and the only ones making it political are the politicians banning it.
BREAKING Mounties will not be charged in shooting death of B.C. Indigenous man
Three Mounties in British Columbia will not face charges in the killing of a 38-year-old Indigenous man on Vancouver Island in 2021.
Douglas DC-4 plane with 2 people on board crashes into river outside Fairbanks, Alaska
A Douglas C-54 Skymaster airplane crashed into the Tanana River near Fairbanks on Tuesday, Alaska State Troopers said.
Tom Mulcair: Park littered with trash after 'pilot project' is perfect symbol of Trudeau governance
Former NDP leader Tom Mulcair says that what's happening now in a trash-littered federal park in Quebec is a perfect metaphor for how the Trudeau government runs things.
'It's just so hard to let it go': Umar Zameer still haunted by death of Toronto police officer
“It's just so hard to let it go. I mean, everyone is telling me, ‘you have to move on,’ but I know someone is not here [anymore]. So I don't know how I will move on." That’s what Umar Zameer, the man recently acquitted in the death of a Toronto police officer, told CTV News Toronto in a sit-down interview on Tuesday.
NASA hears from Voyager 1, the most distant spacecraft from Earth, after months of quiet
NASA has finally heard back from Voyager 1 again in a way that makes sense. The most distant spacecraft from Earth hadn't sent home any understandable data since last November.
Saskatchewan households will continue to receive carbon tax rebate: Trudeau
Households in Saskatchewan will continue to receive Canada Carbon Rebate payments, despite the province refusing to remit the federal carbon price on natural gas, Prime Minister Justin Trudeau said Tuesday.