Telus customers ‘flabbergasted’ over new bill payment fee
Canadian customers are venting their frustrations over a new credit card processing fee that Telus is set to introduce next month.
Beginning Oct. 17, the telecommunications giant will charge a 1.5 per cent processing fee to anyone who pays a bill using a credit card.
“This is completely outrageous,” wrote Twitter user Maria Lantin.
“I’m done with you,” exclaimed another.
The change affects both home and mobility customers, and includes those who have set-up pre-authorized monthly payments.
“They make hand over fist, and I was just flabbergasted,” said realtor Robb Aishford . “You’ve got to be joking me!”
Telus declined an interview, but wrote in a statement that it needs to charge the fee to “help recover a portion of the processing fees we pay to accept credit card payments.”
Another Telus customer told CTV News he switched to paying bills directly from his chequing account to avoid the fee.
“They are a big company, and I do think it’s a little bit cheap,” he said.
The move comes when inflation is high, and interest rates are climbing.
“Taking money out of the pockets of Canadian consumers at a time when we are attacked from every other direction, is very poor timing,” said Bruce Cran, President of the Consumers’ Association of Canada.
Telus is a multi-billion dollar company based in Vancouver, and in May reported a 21 per cent rise in profits.
CTVNews.ca Top Stories
MPP Sarah Jama asked to leave Ontario legislature for wearing keffiyeh
MPP Sarah Jama was asked to leave the Legislative Assembly of Ontario by House Speaker Ted Arnott on Thursday for wearing a keffiyeh, a garment which has been banned at Queen’s Park.
Mountain guide dies after falling into a crevasse in Banff National Park
A man who fell into a crevasse while leading a backcountry ski group deep in the Canadian Rockies has died.
2 teens charged in Halifax homicide: police
Two teenagers have been charged with second-degree murder in connection to an alleged homicide near the Halifax Shopping Centre earlier this week.
'Deep ignorance': Calls for Manitoba trustee to resign sparked after comments about Indigenous people and reconciliation
A rural Manitoba school trustee is facing calls to resign over comments he made about Indigenous people and residential schools earlier this week.
12-year-old hippo in Japan raised as a male discovered to be a female
When Gen-chan arrived at a zoo in Japan in 2017, no one questioned whether the then-five-year-old hippopotamus was a boy. Seven years later, zoo staff made a surprising discovery: Gen-chan, now 12, was female.
Here's why Harvey Weinstein's New York rape conviction was tossed and what happens next
Here's what you need to know about why movie mogul Harvey Weinstein's rape conviction was thrown out and what happens next.
Legendary hockey broadcaster Bob Cole dies at 90: CBC
Bob Cole, a welcome voice for Canadian hockey fans for a half-century, has died at the age of 90. Cole died Wednesday night in St. John's, N.L., surrounded by his family, his daughter, Megan Cole, told the CBC.
Humanist group threatening to sue Vancouver over council prayers
The B.C. Humanist Association has threatened legal action against the City of Vancouver for allowing prayers at council, following a similar warning issued earlier this month to a smaller community on Vancouver Island.
LHSC performs a Canadian first in robot-assisted direct lateral spine surgery
Spine surgery may never be the same for people with chronic back pain and other physical ailments.