New TransLink customer service centre opens to public at Waterfront Station
TransLink's new, 6,200-square-foot Customer Service Centre at Waterfront Station opened to the public Friday, roughly doubling the transit provider's capacity to serve users in person.
The new centre replaces the previous in-person service centre at Stadium Chinatown Station, which has closed. All of its services are now available at the new centre, except for TransLink's Lost Property Centre, which is still at Stadium Chinatown.
“We need to be more available to our customers when and where they need assistance, and that’s why we are moving our Customer Service Centre to Waterfront Station which is located at the intersection of every one of our transit modes,” said TransLink CEO Kevin Quinn in a news release Thursday.
“Moving our customer service facility to this prime location opens new opportunities for us to elevate customer experiences, create more meaningful connections, and build ridership.”
TransLink noted that the new location is the only one in the regional transit system that serves all of its modes of transportation, including SkyTrain, bus, SeaBus and West Coast Express.
"Adjacent to Canada Place, Helijet, and the cruise ship terminal, Waterfront Station is also a common destination for tourists, who can now more easily access customer service and Compass products," the company's statement reads.
The interior of TransLink's new customer service centre is shown. (TransLink)
Transit users can use the new facility to speak to customer service employees in person, purchase and activate Compass products, get wayfinding advice through the facility's touch-screen transit kiosk, pay fare infraction tickets, purchase taxi savers, and sign up and get keys for bike lockers on TransLink's system.
The new centre is located next to Starbucks, near the main entrance to Waterfront Station on Cordova Street, and will be staffed by 30 employees, including the West Coast Express Operations Centre. It will be open weekdays from 9 a.m. to 5 p.m.
TransLink said moving the customer service centre to Waterfront Station was part of its Customer Experience Action Plan, which is intended to make transit "easier to navigate" and "to create more opportunities for customer service."
CTVNews.ca Top Stories
Fluid in eye cells can 'boil' if you watch the eclipse without protection: expert
Millions of people in parts of Eastern and Atlantic Canada will be able to see the rare solar eclipse happening on April 8. But they should only look up if they have proper eye protection, experts say.
CRA no longer requiring 'bare trust' reporting in 2023 tax return
The Canada Revenue Agency announced Thursday it will not require 'bare trust' reporting from Canadians that it introduced for the 2024 tax season, just four days before the April 2 deadline.
NEW More unauthorized products for skin, sexual enhancement, recalled: Here are the recalls of this week
Health Canada and the Canadian Food Inspection Agency recalled various items this week, including torches, beef biltong and unauthorized products related to skin care and sexual enhancement.
Where is the worst place for allergy sufferers in Canada?
The spring allergy season has started early in many parts of Canada, with high levels of pollen in some cities already. Experts weigh in on which areas have it worse so far this season.
Do these exercises for core strength if you can't stomach doing planks
Planks are one of the most effective exercises for strengthening your midsection, as they target all of your major core muscles: the transverse abdominis, rectus abdominis, external obliques and internal obliques. Yet despite the popularity of various 10-minute plank challenges, planking is actually one of the most dreaded core exercises, according to many fitness experts.
He didn't trust police but sought their help anyway. Two days later, he was dead
Jameek Lowery was among more than 330 Black people who died after police stopped them with tactics that aren’t supposed to be deadly, like physical restraint and use of stun guns, The Associated Press found.
Grandparent scam: London, Ont., senior beats fraudsters not once, but twice
It was a typical Tuesday for Mabel Beharrell, 84, until she got the call that would turn her world upside down. Her teenaged grandson was in trouble and needed her help.
Polar ice is melting and changing Earth's rotation. It's messing with time itself
One day in the next couple of years, everyone in the world will lose a second of their time. Exactly when that will happen is being influenced by humans, according to a new study, as melting polar ice alters the Earth’s rotation and changes time itself.
Sunshine list: These were the Ontario public sector's highest earners in 2023
Ontario released its annual sunshine list Thursday afternoon, noting that the largest year-over-year increases were in hospitals, municipalities, and post-secondary sectors.