New TransLink customer service centre opens to public at Waterfront Station
TransLink's new, 6,200-square-foot Customer Service Centre at Waterfront Station opened to the public Friday, roughly doubling the transit provider's capacity to serve users in person.
The new centre replaces the previous in-person service centre at Stadium Chinatown Station, which has closed. All of its services are now available at the new centre, except for TransLink's Lost Property Centre, which is still at Stadium Chinatown.
“We need to be more available to our customers when and where they need assistance, and that’s why we are moving our Customer Service Centre to Waterfront Station which is located at the intersection of every one of our transit modes,” said TransLink CEO Kevin Quinn in a news release Thursday.
“Moving our customer service facility to this prime location opens new opportunities for us to elevate customer experiences, create more meaningful connections, and build ridership.”
TransLink noted that the new location is the only one in the regional transit system that serves all of its modes of transportation, including SkyTrain, bus, SeaBus and West Coast Express.
"Adjacent to Canada Place, Helijet, and the cruise ship terminal, Waterfront Station is also a common destination for tourists, who can now more easily access customer service and Compass products," the company's statement reads.
The interior of TransLink's new customer service centre is shown. (TransLink)
Transit users can use the new facility to speak to customer service employees in person, purchase and activate Compass products, get wayfinding advice through the facility's touch-screen transit kiosk, pay fare infraction tickets, purchase taxi savers, and sign up and get keys for bike lockers on TransLink's system.
The new centre is located next to Starbucks, near the main entrance to Waterfront Station on Cordova Street, and will be staffed by 30 employees, including the West Coast Express Operations Centre. It will be open weekdays from 9 a.m. to 5 p.m.
TransLink said moving the customer service centre to Waterfront Station was part of its Customer Experience Action Plan, which is intended to make transit "easier to navigate" and "to create more opportunities for customer service."
CTVNews.ca Top Stories
How quietly promised law changes in the 2024 federal budget could impact your day-to-day life
The 2024 federal budget released last week includes numerous big spending promises that have garnered headlines. But, tucked into the 416-page document are also series of smaller items, such as promising to amend the law regarding infant formula and to force banks to label government rebates, that you may have missed.
Which foods have the most plastics? You may be surprised
'How much plastic will you have for dinner, sir? And you, ma'am?' While that may seem like a line from a satirical skit on Saturday Night Live, research is showing it's much too close to reality.
opinion I've been a criminal attorney for decades. Here's what I think about the case against Trump
Joey Jackson, a criminal defence attorney and a legal analyst for CNN, outlines what he thinks about the criminal case against Donald Trump in the 'hush money trial.'
$3.8M home in B.C.'s Okanagan has steel shell for extra wildfire protection
A home in B.C.'s Okanagan that features a weathering steel shell designed to provide some protection against wildfires has been listed for sale at $3.8 million.
Diver pinned under water by an alligator figured he had choice. Lose his arm or lose his life
An alligator attacked a diver on April 15 as he surfaced from his dive, nearly out of air. His tank emptied with the gator's jaws crushing the arm he put up in defence.
Psychologist becomes first person in Peru to die by euthanasia after fighting in court for years
A Peruvian psychologist who suffered from an incurable disease that weakened her muscles and had her confined to her bed for several years, died by euthanasia, her lawyer said Monday, becoming the first person in the country to obtain the right to die with medical assistance.
Mystery surrounds giant custom Canucks jerseys worn by Lions Gate Bridge statues
The giant stone statues guarding the Lions Gate Bridge have been dressed in custom Vancouver Canucks jerseys as the NHL playoffs get underway.
Celebrity designer sentenced to 18 months in prison for smuggling crocodile handbags
A leading fashion designer whose accessories were used by celebrities from Britney Spears to the cast of the 'Sex and the City' TV series was sentenced Monday to 18 months in prison after pleading guilty in Miami federal court on charges of smuggling crocodile handbags from her native Colombia.
Wildfire leads to evacuation order issued for northeast Alberta community
An evacuation order was issued on Monday afternoon for homes in the area of Cold Lake First Nation.