'It's the worst I've ever seen it': Resident care 'suffering' at B.C. facility because of staff shortages
From the outside, Cranbrook’s Joseph Creek Care Village appears to be a well-maintained facility.
But inside, pictures seem to show a place in need of repairs and paint, with damaged and stained furniture.
“The chairs downstairs … when you get within a foot, two feet of them you’re overwhelmed with the smell of urine,” said long-term care resident Dianna Green.
But Green, 58, says it’s not the upkeep that most concerns her. It’s the staffing shortages, which she says are pushing the home into a “crisis.”
“It’s the worst I’ve ever seen it,” she told CTV News Vancouver.
Earlier this week, she says, there was only one licensed practical nurse for 51 residents. She says at times, residents like herself aren’t getting medications on time.
“It took me 45 minutes and I was in extreme, extreme pain and spasms,” Green said. “A few days before that I had to wait over an hour and a half for a scheduled pain medication.”
According to Green, there is often only one care aide, rather than two, in the units. When that’s the case and residents call for help, she says, it takes too long for someone to respond.
“It’s awful. It’s haunting … You can hear a person saying, ‘Help me. Help me.’ And there’s nobody around,” Green said, choking back tears.
She says residents are supposed to be bathed once a week, but if there’s not enough workers some residents will go two weeks.
CTV News spoke with several workers at the care home. None of them were willing to be identified in an interview, saying they would lose their jobs. However, they say understaffing has left them unable to fully do their work and that resident care is suffering.
Staff tell CTV News that:
- Medications are not always given on time or might be missed because it would be too late to repeat a second dose
- Wound care and vitals sometimes aren’t being done because there isn’t time
- Physio isn’t always done
- Units are temporarily being left empty if there is only one worker and they have to go to another unit to assist.
The operator of the privately run facility declined an interview with CTV News, but did acknowledge in a phone call that they have had staffing issues.
In a statement, the operator wrote that due to privacy issues, it couldn’t speak to any specific allegations.
“Golden Life Management, in conjunction with Interior Health Authority (IHA) and licencing has looked into the comments and complaints that have been brought to our attention. We take these matters very seriously as the care and well-being of our residents is of utmost importance,” the statement reads.
“We are confident in the safe, quality care that we offer all residents at Joseph Creek as well as all of our Golden Life Management Villages,” the statement concludes.
Health Minister Adrian Dix has promised to look into the situation.
“What we’ve done in other cases is to provide some supports for staff,” he said. “It’s very challenging right now across the health-care system because we’re seeing very significant increases in demand.”
In a statement, Interior Health told CTV News:
“Some substantiated concerns were identified at Joseph Creek in the summer of 2020, at which time we increased inspections and supports for this care home. Many of those concerns were addressed by the operator over the next year. “
The statement also says that Interior Health continues to “monitor and work with the operator to ensure the operator has appropriate and sustainable processes in place to keep in compliance with the (Community Care and Assisted Living) Act and (Residential Care) Regulations.”
Inspection reports for the home have noted multiple infractions in the past.
Meanwhile, Green says she hopes that help comes soon because staff can’t keep up.
“It’s like a hamster on a wheel,” she said. “They’re just running and running.”
Vancouver Top Stories
CTVNews.ca Top Stories
Canada's ambassador to the U.S. says the Chinese government initiated the dialogue to release Michael Kovrig and Michael Spavor, noting that the U.S. did not make the freedom of the two Canadians a condition of the deferred prosecution agreement reached with Huawei executive Meng Wanzhou.
Germany's centre-left Social Democrats and outgoing Chancellor Angela Merkel 's centre-right bloc both laid claim Sunday to lead the country's next government, even as projections showed the long-time leader's party heading for its worst-ever result in a national election.
The Conservative Party is facing internal strife as some insiders want to see Erin O'Toole ousted as leader, while newly elected MPs hope for some semblance of unity.
The Americans won back the Ryder Cup and perhaps a whole lot more Sunday, sending a strong message to Europe with a powerful performance from their youngest team in history.
A team of scientists have developed a 3D-printed vaccine patch as a painless way to immunize without the use of a needle while offering a better immune response, according to the study.
American businesses are at a loss to explain why the U.S. continues to deny Canadians the ability to drive across the border for holidays, day trips or shopping excursions -- a restriction the federal Canadian government began easing over the summer for fully vaccinated U.S. citizens and permanent residents.
Researchers from Rutgers University in New Jersey say smartphone sensor data combined with machine learning could detect whether someone is under the influence of cannabis.
Lines of mourners paid their respects Sunday for Gabby Petito, the 22-year-old whose death on a cross-country trip has sparked a manhunt for her boyfriend.
EXCLUSIVE FOOTAGE | Two Michaels land safely in Canada after nearly three years of detention in China
After spending nearly three years in a Chinese prison, Michael Kovrig and Michael Spavor have finally landed in Canada. The Prime Minister’s Office confirmed that a Canadian Air Forces passenger plane carrying the two Michaels had landed in Calgary early Saturday morning.
The B.C. government has extended rules limiting the fees that food delivery companies can charge that were originally put in place to help restaurants cope with the COVID-19 pandemic.
BC Highway Patrol is asking witnesses to come forward after a fatal single-vehicle crash in the Mid-Island Friday night.
British Columbians who've been thinking about adopting a new pet can do so for half price this week.
The Calgary Flames and Edmonton Oilers will kick off their preseason campaigns Sunday, but it's action outside of the lines that many Albertan eyes are focused on.
Grace Church forming relationships with Indigenous people after being targeted with red paint this summer
The staff at Grace Church Calgary held a steps toward truth, healing and reconciliation event on Sunday afternoon, lamenting about the nation’s history surrounding residential schools.
Premier Jason Kenney rejected calls for a “hard lockdown” during an appearance on a radio program Sunday, the same day that his province's former top doctor signed a letter calling for immediate “fire break” measures to deal with surging cases of COVID-19.
Alberta's former chief medical officer of health and a critical care physician penned a letter Sunday urging action from the province to slow community spread of COVID-19.
After a summer of record-breaking heat, most Alberta farmers have harvested their crops ahead of schedule while yields for some crops are significantly below normal levels.
A midtown Toronto restaurant says it will not accept unvaccinated guests inside, even if they have a medical exemption.
A 14-year-old boy riding his bicycle was killed in a collision with a vehicle in East Gwillimbury Sunday afternoon, York Regional Police say.
Ontario's daily COVID-19 case counts are lower than what many experts had expected by now, and while they point to a number of factors for the relative relief, they say now is not the time to ease up on those measures.
A man was found dead with bullet wounds Sunday afternoon following a shooting in Montreal's Rivière-des-Prairies–Pointe-aux-Trembles borough.
Baseball fans in Montreal will want to look on a right field wall of Tropicana Field during the MLB playoffs when the Tampa Bay Rays play, as a new sign will feature future plans the team has to split regular season games.
The CTV Montreal News at 6 p.m. has been pre-empted due to NFL football. Watch the broadcast above.
Puck drop for the start of the Winnipeg Jets preseason at the Canada Life Centre isn't just exciting news for hockey fans but for restaurants in the downtown area too.
A man is dead after being shot in the North End early Sunday morning.
Winnipeg's best frisbee players, along with a host of newbies, filled Kilcona Park Sunday morning to take part in an annual disc golf tournament.
On Sunday, the Saskatchewan Health Authority declared outbreaks at Chief Whitecap, Ernest Lindner and W.P. Bate Schools, according to a news release from Saskatoon Public Schools (SPS).
After scorching temperatures this past summer, farmers are wrapping up their harvest with the majority of them facing lower than expected yields.
Saskatchewan’s Ministry of Health reported 552 new COVID-19 cases and 436 recoveries, bringing active cases in the province to a record-breaking 4,864.
For more than 25 years a woman in Balgonie, Sask. has been hosting an annual fundraiser for cancer research around the Terry Fox Run, with a new twist on the event.
Dalhousie University says it's taking disciplinary action against students who took part in a rowdy party Saturday night that drew thousands to the city's south end.
New Brunswick is announcing another COVID-19-related death, as well as 82 new cases on Sunday.
Nova Scotia is scheduled to move into Phase 5 of its recovery plan on October 4 if all goes according to plan.
It was a slower start than what is typically seen during Western’s Homecoming weekend, but once the weather and police presence cleared, that seemed to change
A young man is in critical condition in hospital following an assault, according to police.
A flood warning has been issued by the Lower Thames Conservation Authority.
A special structure is going up behind the Anishinabek Discovery Centre in Sault Ste. Marie. A group of volunteers gathered over the weekend to build a teaching lodge, which will serve as a centre for traditional learning.
Four females from a Saskatchewan First Nation passed through Sudbury on Sunday as they bike to Ottawa for their 'Honoring Our Children Journey.'
Fall Fun Days at Aidie Creek Gardens in Englehart, Ont. is all about being out on the farm.
‘It was much more tame than normal’: Gathering restrictions temper homecoming weekend in Waterloo Region
Thousands of students and alumni came through Waterloo Region over the weekend to partake in homecomings at nearby universities, and Waterloo’s mayor said COVID-19 restrictions appear to have been obeyed.
A man from Cambridge ran 132 kilometres from Guelph to Goderich to raise money for the Heart & Stroke Foundation of Canada.
About 40 Canadian Army Reserve soldiers from Guelph’s 11th Field Artillery Regiment have made a quarry in Puslinch Township their temporary training ground.