'It's the worst I've ever seen it': Resident care 'suffering' at B.C. facility because of staff shortages
From the outside, Cranbrook’s Joseph Creek Care Village appears to be a well-maintained facility.
But inside, pictures seem to show a place in need of repairs and paint, with damaged and stained furniture.
“The chairs downstairs … when you get within a foot, two feet of them you’re overwhelmed with the smell of urine,” said long-term care resident Dianna Green.
But Green, 58, says it’s not the upkeep that most concerns her. It’s the staffing shortages, which she says are pushing the home into a “crisis.”
“It’s the worst I’ve ever seen it,” she told CTV News Vancouver.
Earlier this week, she says, there was only one licensed practical nurse for 51 residents. She says at times, residents like herself aren’t getting medications on time.
“It took me 45 minutes and I was in extreme, extreme pain and spasms,” Green said. “A few days before that I had to wait over an hour and a half for a scheduled pain medication.”
According to Green, there is often only one care aide, rather than two, in the units. When that’s the case and residents call for help, she says, it takes too long for someone to respond.
“It’s awful. It’s haunting … You can hear a person saying, ‘Help me. Help me.’ And there’s nobody around,” Green said, choking back tears.
She says residents are supposed to be bathed once a week, but if there’s not enough workers some residents will go two weeks.
CTV News spoke with several workers at the care home. None of them were willing to be identified in an interview, saying they would lose their jobs. However, they say understaffing has left them unable to fully do their work and that resident care is suffering.
Staff tell CTV News that:
- Medications are not always given on time or might be missed because it would be too late to repeat a second dose
- Wound care and vitals sometimes aren’t being done because there isn’t time
- Physio isn’t always done
- Units are temporarily being left empty if there is only one worker and they have to go to another unit to assist.
The operator of the privately run facility declined an interview with CTV News, but did acknowledge in a phone call that they have had staffing issues.
In a statement, the operator wrote that due to privacy issues, it couldn’t speak to any specific allegations.
“Golden Life Management, in conjunction with Interior Health Authority (IHA) and licencing has looked into the comments and complaints that have been brought to our attention. We take these matters very seriously as the care and well-being of our residents is of utmost importance,” the statement reads.
“We are confident in the safe, quality care that we offer all residents at Joseph Creek as well as all of our Golden Life Management Villages,” the statement concludes.
Health Minister Adrian Dix has promised to look into the situation.
“What we’ve done in other cases is to provide some supports for staff,” he said. “It’s very challenging right now across the health-care system because we’re seeing very significant increases in demand.”
In a statement, Interior Health told CTV News:
“Some substantiated concerns were identified at Joseph Creek in the summer of 2020, at which time we increased inspections and supports for this care home. Many of those concerns were addressed by the operator over the next year. “
The statement also says that Interior Health continues to “monitor and work with the operator to ensure the operator has appropriate and sustainable processes in place to keep in compliance with the (Community Care and Assisted Living) Act and (Residential Care) Regulations.”
Inspection reports for the home have noted multiple infractions in the past.
Meanwhile, Green says she hopes that help comes soon because staff can’t keep up.
“It’s like a hamster on a wheel,” she said. “They’re just running and running.”
Vancouver Top Stories
CTVNews.ca Top Stories
With just two days until election day, the Conservative Party won't say whether they will require any candidates elected to be members of Parliament to be vaccinated against COVID-19 before heading to sit in the House of Commons, in contrast to the positions of the Liberals, NDP, and Bloc Quebecois.
With the 2021 federal election just two days away, it is still a tight race between the Liberals and Conservatives, according to the latest polling data from Nanos Research released on Saturday.
Anti-vaccine protesters allegedly entered multiple schools in B.C.'s Shuswap region Friday, prompting strong words from district officials.
Four U.S. senators have asked U.S. President Joe Biden to lift restrictions that have barred travel by Canadians across the northern U.S. border since March 2020.
A campaign that started with anger over Justin Trudeau's decision to call an election in the midst of the COVID-19 pandemic is ending amid anger over conservative premiers' handling of the health crisis.
The founder of a campaign aimed at getting answers from candidates on their commitment to addressing assault and harassment in the workplace says she has yet to hear back from any of the major parties' leaders.
With a fourth wave of the pandemic underway, provinces and territories are responding with a variety of restrictions. CTVNews.ca looks at what is and is not allowed in each jurisdiction.
The federal Liberals say a candidate in downtown Toronto will no longer run under their banner after it came to light that he had previously faced a sexual assault charge that was later dropped.
An elementary school in Victoria has seen a cluster of COVID-19 cases in recent days, according to Island Health.
Kids needing surgery will be flown from Vancouver Island to Vancouver after pediatric surgeon takes 'unanticipated' leave
A shortage of pediatric surgeons on Vancouver Island has hospitals there on pediatric diversion, meaning any children who need surgery will be sent to Vancouver for care.
A court injunction against old-growth logging protests on Vancouver Island will remain in effect beyond its expiry date later this month at least temporarily, says a judge who will rule on its future.
A Calgary-born country music star is under fire for a recent social media post where he stated that since he had COVID-19 before, he doesn't need to be vaccinated.
Blackfoot language program offered to Calgarians aims to keep Indigenous culture and oral traditions alive
For Kolton Running Crane, the Blackfoot language is more than just a way of communicating in his native tongue.
Residents in many southern Alberta communities are urged to take precautions after Environment Canada issued a special air quality advisory on Saturday.
The term 'triage' may be a scary one to hear, but Alberta's health authorities are preparing its staff and the public for the possibility of that extreme measure.
The mayors of Edmonton and Calgary signed onto an open letter pushing the federal political parties to take action on housing and homelessness in Canada.
A 24-year-old mother and her 16-month-old were found dead in Hinton, Alta., RCMP said.
Three people were injured and one died in hospital after a brawl involving as many as 20 young men in Mississauga, Ont. last night, police say.
The province just hit a new milestone in the number of cannabis retailers on our streets.
Quebec's Ministry of Health reported Saturday that 821 more people have tested positive for COVID-19 with 658 of those not fully vaccinated.
Two armed assaults left one man dead and two injured last night in Montreal.
A Quebec Superior Court judge has ruled that, unlike in Ontario, the court cannot require jurors in a criminal trial to be fully vaccinated.
A 51-year-old man from Winnipeg is dead after crashing into a semi-trailer on the South Perimeter Highway Friday night.
NCI-FM is celebrating 50 years on the air in Manitoba.
Manitoba RCMP are investigating a homicide in Grand Rapids, Man. after a 16-year-old male died on Thursday.
Saskatchewan reported 499 new COVID-19 cases and one death on Saturday.
Humboldt RCMP have arrested and charged four people after seizing several drugs, ammunition and other prohibited items.
Spiritwood RCMP are investigating a death that’s considered suspicious from earlier this week.
Saskatchewan reported 499 new COVID-19 cases and one death on Saturday.
Ending a frustrating touchdown drought on Friday was a huge relief for Cody Fajardo and the Saskatchewan Roughriders.
Nova Scotia's Progressive Conservative premier has asked people who protested proof-of-vaccination policies outside the home of the province's chief medical officer of health to consider acting more like adults.
The obituary of a Nova Scotia family who died in a fire in a travel trailer a week ago is providing further details about the mother, father and four young children.
The COVID-19 pandemic has posed many challenges for the homeless population in Moncton as they often do not have the ability to self-isolate or get vaccinated.
While the federal party leaders continue their final push toward Monday's election, the same is being done in municipalities around Southwestern Ontario.
The Middlesex-London Health Unit (MLHU) reported 17 new cases of COVID-19 and no new deaths on Saturday.
EACOM officials said trees from the area will feed its sawmill in Elk Lake, and as a result of public input and Robichaud's efforts, the company's made some accommodations regarding 'Little Hawk Portage.'
The Ontario Provincial Police (OPP) are asking residents in the Massey area to secure their homes, sheds, or out buildings as they search for a female they believe is wearing handcuffs.
The Callander Bay Heritage Museum has received a 'treasured' collection of Dionne Quintuplets memorabilia as part of a large donation.
Waterloo Region reported 36 new COVID-19 cases on Saturday as the active case count continues to grow.