Frequently Asked Questions
Q: What is CTV Vancouver's contact information?
Our call letters are CIVT and our studios are in located in the former main branch of the Vancouver Public Library's Old Main Library building located in the heart of downtown at Robson and Burrard.
Suite 500, 969 Robson St.
Vancouver, B.C. V6Z 1X5
Q: Can I rent your live trucks as picture vehicles for movies/film shoot?
We have in the past, with some restrictions. Contact David Seemann at David.Seemann@bellmedia.ca for details.
Q: I would love to work at CTV. How can I find out about any jobs?
All open positions at CTV Vancouver, or any other properties of Bell Media can be viewed by clicking on "Careers" at the bottom of our home page.
Q: Can CTV come out to our event to do a weather remote?
You can submit your information or media releases to firstname.lastname@example.org. Please submit them at least four to six weeks in advance.
Q: How do I enter a CTV Vancouver contest?
Visit our Contests page for entry forms and more information. Keep in mind you must be legal age and a resident of British Columbia to win a prize.
Please read the full contest rules and regulations before entering. If you've won a prize with Bell Media recently, you must wait a full 30 days before being eligible to win again.
If a clue (code word or phrase) is requested as part of the entry submission information, either through online or phone-in contest, please note: A clue will not be provided by contacting CTV. You must watch CTV in order to obtain the clue.
Q: Where can I pick up my prize if I'm the eligible contest winner?
Contest winner(s) must pick up their prizing at CTV Vancouver (reception) Suite 500, 969 Robson Street, Vancouver, B.C. between the hours of 9 a.m. and 5 p.m. (PT) Monday to Friday, excluding statutory holidays.
If the eligible contest winner(s) is not able to pick their prizing, please call reception to make further arrangements at 604-608-2868.
Q: Can I find local news stories that aired earlier in the week online?
Absolutely -- just type a key word into the search box at the top of the page.
Q: Where do I send a news tip/story suggestion?
Email email@example.com. You can also call our assignment desk at 604-609-NEWS. Contacts for specific departments, like McLaughlin On Your Side or Weather, are listed on this page.
Q: Can I advertise my company on your website?
We would love to talk to you! Contact firstname.lastname@example.org.
Q: I have an event that I would like CTV to sponsor. How do I set that up?
CTV Vancouver is proud to support non-for-profit community and charitable organizations across the province. To submit an event for sponsorship, please complete the form in the Our Community webpage.
Please note: due to the large number of submissions, we generally look at your request with a minimum of three to four months in advance before your event date.
Q: I have a great picture for your photo gallery, how do I send this in?
Email email@example.com along with a brief description of where the photo was taken and who snapped it. It should be in the .jpg file format and be under 1MB in size.
If you're a social media user, you can also send it to us via Facebook, Twitter or Instagram.
Q: Where do I find that website you mentioned on your evening newscast?
You can click on the related article. A link to the website will be included in the text.
Q: I saw some typos online. How can I report this?
Oopps. Sori abut thhat, (Actually, we take grammar and spelling mistakes seriously. Email firstname.lastname@example.org and watch how fast those mistakes are corrected.)
Q: Why did CTV change the time/day that my favourite program airs?
A change in time or day of when your favourite program airs may be related to a network change, an audience profile adjustment, or a programming conflict with another current CTV show.
Q: Will my program/episode be repeated?
From time to time programs and episodes may be repeated. While we understand this may be frustrating for viewers it is important to keep in mind that most prime time series only produce between 22 and 24 episodes per year -- necessitating repeats at some point throughout the season. Repeated episodes also give viewers a chance to catch up on episodes they might have missed. Please check the program list at www.ctv.ca or your TV Listings.
Q. Why does the TV listing not match with what you aired?
We hate when that happens, just as much as you do. The printing deadlines are often several days out and we were unable to make a late programming change to the print media. For your most current CTV program schedule, please check program list at www.ctv.ca.
Q: How do I turn off a voice on my television that describes the action shown on the program?
What you are hearing is called Descriptive Video (DV). This service is helps visually impaired viewers better understand what is on their screens, similar to closed captioning for the hearing impaired. Descriptive Video can be turned on or off through your television by adjusting the Secondary Audio Program (SAP). You may have to consult your television manual to access this feature.