'F' for Fortnite: Game creators get low rating from BBB
Published Saturday, January 12, 2019 2:15PM PST
Last Updated Saturday, January 12, 2019 6:15PM PST
It's a wildly popular online game that has millions of users but it doesn’t have the approval of a customer advocacy organization.
The company behind Fortnite has received an "F" from the Better Business Bureau, which is its lowest possible rating.
The BBB is warning customers that North Carolina-based Epic Games has 279 BBB complaints on file in the last three years and 271 of those were filed in 2018.
"Customers have submitted complaints about customer service issues, exchanges, refunds, customer security," explained spokesperson Karla Davis. "There are also complaints about unauthorized charges to their accounts and also a lack of timely response to their queries."
Others claimed hey were banned from their accounts with no reason given.
Of the 279 complaints, 247 of them have gone unanswered.
With 200 million users worldwide, David Leach, an association professor of creative non-fiction writing at the University of Victoria, said the bad reviews will have "virtually no effect."
"I know my 12-year-old son doesn't read Better Business Bureau reports, so he's going to keep playing Fortnite," Leach said.
"I think the biggest effect it will have is likely on the blood pressure of parents who are already worried that kids are playing too many hours of Fortnite and now they're worried they're getting ripped off."
The BBB says that they have reached out to Epic Games on several occasions, but have not received any response from the company.
CTV News has also sent requests for comment and have not received a response.
With files from CTV Vancouver's Breanna Karstens-Smith