Consumer concerns about exploding oven door
A Vancouver woman is sounding the alarm after her oven door suddenly blew apart, sending shards of glass across her kitchen.
The oven wasn't even on when it happened, but Betty Chan was left speechless after the incident. She wonders if the manufacturer, Bosch, should be warning consumers of the potential risk.
After the incident, Chan called Bosch for an explanation, but she says she was not impressed by what she received.
"There was no satisfactory resolution from Bosch. They didn't say ‘oh, that is dangerous' or ‘we would like to remedy the situation,'" said Chan.
CTV consumer reporter Lynda Steele then contacted Bosch on Chan's behalf.
In a statement the company said: "The glass does not shatter and the damage is contained within the exterior panes. This does not pose an immediate safety theat."
However, after CTV presented the evidence that Chan's oven door did in fact shatter, Bosch later conceded that: "We understand Ms. Chan's concern, and Bosch is prepared to investigate this situation to determine the potential cause to ensure that this incident was not a result of a manufacturing quality issue."
University of British Columbia engineering experts showed CTV how regular and tempered glass responds to extreme heat, cooling and then pressure. UBC professor Tom Troczynski explained that it is very rare for glass oven doors to explode.
"It's a very rare case, and it's very unlikely that the second door, the new glass will shatter," said Troczynski.
Chan's new door cost around $400. She was told she would have to pay for half, but she claims she shouldn't have to pay anything. Initially, Bosch also wanted her to pay for the service call, but eventually relented and forgave that cost. The director of marketing for Bosch told Chan they now want to investigate the glass supplier.
And while Chan's oven door has since been replaced, she is still a little apprehensive about using the oven.
With a report from CTV British Columbia's Lynda Steele