Complain online and get results
Shouting and making a scene has never been a good way to get what you want and that holds true when complaining on social media.
If you use social media to lodge complaints, you’re not alone. Almost every company big and small is on social media.
Social media can be another alternative to try to resolve customer service issues. Consumer Reports says it’s a good idea, with this caveat: Use some common courtesy. In other words, don’t Twitter-shame right off the bat.
Whatever platform you’re using, try a direct message first. Companies know you can put them on blast where everybody can see your message, so they may appreciate it when you don’t.
What’s more, you could actually get a faster or more helpful response. In addition, there are other benefits by going the private message route. Consumer Reports says you can also avoid scammers because no one else can see your complaint, except the company representative, and that’s especially important when dealing with a bank or financial services company.
Which brings us to our next tip: Make sure you’re reaching out to and interacting with an official company account. On Twitter, Facebook and Instagram an authentic account should have a checkmark in a blue circle.
Nevertheless, no matter how angry or frustrated you may be, it’s important to be nice and not threaten the company in your DMs. Remember there’s a person on the other side of that message, and you want that person on your side because they may be able to help resolve your problem.
You also need to manager your expectations. Do not expect an immediate response; instead, give it a day or two.
With files from Consumer Reports
CTVNews.ca Top Stories
BREAKING Iran fires at apparent Israeli attack drones near Isfahan air base and nuclear site
An apparent Israeli drone attack on Iran saw troops fire air defences at a major air base and a nuclear site early Friday morning near the central city of Isfahan, an assault coming in retaliation for Tehran's unprecedented drone-and-missile assault on the country.
NEW After hearing thousands of last words, this hospital chaplain has advice for the living
Hospital chaplain J.S. Park opens up about death, grief and hearing thousands of last words, and shares his advice for the living.
American millionaire Jonathan Lehrer denied bail after being charged with killing Canadian couple
American millionaire Jonathan Lehrer, one of two men charged in the killings of a Canadian couple in Dominica, has been denied bail.
Ontario woman loses $15,000 to fake Walmart job scam
A woman who recently moved to Canada from India was searching for a job when she got caught in an online job scam and lost $15,000.
Prince Harry formally confirms he is now a U.S. resident
Prince Harry, the son of King Charles III and fifth in line to the British throne, has formally confirmed he is now a U.S. resident.
Colin Jost names one celebrity who is great at hosting 'Saturday Night Live'
Colin Jost, who co-anchors Saturday Night Live's 'Weekend Update,' revealed who he thinks is one of the best hosts on the show.
Ottawa to force banks to call carbon rebate a carbon rebate in direct deposits
Canadian banks that refuse to identify the carbon rebate by name when doing direct deposits are forcing the government to change the law to make them do it, says Environment Minister Steven Guilbeault.
DEVELOPING Israel targets air defence system in Syria, state news agency says
Israel carried out a missile strike targeting an air defence unit in southern Syria, causing material damage, state-run SANA news agency quoted a military statement as saying Friday.
Some Canadian families will receive up to $620 per child today
More money will land in the pockets of some Canadian families on Friday for the latest Canada Child Benefit installment.