Caught up in holiday travel chaos? YVR wants to hear from you
Aircraft are seen parked at gates at Vancouver International Airport after a snowstorm crippled operations leading to cancellations and major delays, in Richmond, B.C., on Tuesday, December 20, 2022. THE CANADIAN PRESS/Darryl Dyck
Vancouver’s airport is seeking feedback from people whose holiday travel plans were thwarted amid a series of winter storms.
Officials at Vancouver International Airport launched a two-phase public engagement process Tuesday that’s scheduled to last until Feb. 21.
“We would like to hear from passengers who travelled to or from the airport during the months of December 2022 and January 2023,” reads a statement on YVR’s website.
Members of the public who were impacted by the travel disruptions are also invited to participate in the process.
“The engagement will use a mix of consultation methods, including an online feedback form, virtual focus groups and panels, and written submissions to help ensure a diversity of experiences are included, such as travellers with mobility considerations or varying language or communication needs,” YVR wrote.
From Jan. 24-30, the airport is inviting participants to “share input on areas of interest such as topics and methods of engagement” for the first phase of the process. Taking part in phase one in not a prerequisite for phase two, which is scheduled to take place from Jan. 31 to Feb. 21. Those three weeks will involve input on “communication, service and support requirements,” according to YVR.
In the coming months, the airport plans to share feedback from this engagement, along with recommendations from the after-action review.
YVR launched the first phase of the engagement exactly two weeks after the airport’s president and CEO, Tamara Vrooman, was grilled by a federal transport committee over the holiday travel chaos.
The disruptions began a mere six days before Christmas, when about 30 centimetres of snow fell, bringing YVR to a standstill. Hundreds of flights were cancelled, impacting 90,000 passengers.
As of Jan. 3, about 1,500 unclaimed luggage items remained at the airport as a result of weeks of delays and cancellations. CTV News has reached out to YVR to see how much of that backlog has been cleared.
On top of engaging with the public over the winter travel chaos, YVR has also engaged the accounting firm KPMG and the global aviation firm Arup to review its response to the disruptions.
CTVNews.ca Top Stories
'Everything is interwoven': Trudeau and Biden vow continued Canada-U.S. collaboration during historic visit
U.S President Joe Biden and Prime Minister Justin Trudeau have announced updates on a number of cross-border issues, after a day of meetings on Parliament Hill.
Asylum seeker deal between U.S. and Canada won't stop drama at border, advocates say
The new asylum seeker agreement between Canada and the United States will not deter migrants from trying to cross into Canada outside official ports of entry, Quebec immigration advocacy groups say.
Scientists say they've solved the mystery of cigar-shaped comet 'Oumuamua
Scientists now say they know outerspace object ‘Oumuamua is, and the answer is more simple than some previous theories have suggested.
'A riot of colours' and 'stunning views' can be found in Canada's national parks. Here's where to go this summer
This past week, Parks Canada opened up its reservation system for the 2023 season, offering places to stay, hikes to take and national historic sites to visit across the country. According to three experts, here's where to travel this summer.
Incredible photos show northern lights dancing across much of Canada
Sky-gazers and shutterbugs across much of Canada were treated to a spectacular display of northern lights Thursday night and into Friday morning.
W5
W5 | Comedian Russell Peters doesn't pull punches in climate of 'cancel culture,' 'political correctness'
CTV W5 speaks with members of the comedy industry, including Russell Peters, for a wide-ranging look at how political correctness and 'cancel culture' has changed the world of stand-up comedy.
Most Canadians believe speeding tickets should be tied to income: poll
A new survey conducted by Research Co. found that the majority of Canadians support tying speeding tickets to income, otherwise known as ‘progressive punishment.’
Trudeau says his kids 'no longer access' TikTok after Canadian government ban
Prime Minister Justin Trudeau's teenage daughter and son, Ella-Grace and Xavier, 'no longer access TikTok,' the father of three told reporters during a joint press conference with U.S. President Joe Biden in Ottawa on March 24.
Ontario crypto king kidnapped, tortured in an attempt to get millions in ransom, documents say
Ontario’s self-described crypto king was allegedly abducted, tortured, and beaten for days as his kidnappers looked to solicit millions in ransom, his father told a court in December.
Vancouver Island
-
Memorial hockey game honours firefighters and raises awareness of on-the-job hazards
Greater Victoria firefighters will be lacing up their skates Saturday to honour three members who died after serving their communities.
-
Prolific offender arrested, charged after cache of stolen IDs found in search of Saanich home
A prolific offender has been arrested and charged after police searched a home in Saanich and found more than 100 pieces of personal identification, including passports, bank cards and drivers licences, believed to have been stolen from vehicles throughout Greater Victoria.
-
'It's just a matter of time': Mother of Victoria boy who disappeared 32 years ago believes he's still alive
The mother of a Victoria child who disappeared without a trace 32 years ago Friday says she believes her son is still alive. Michael Dunahee disappeared around 12:30 p.m. on March 24, 1991. The four-year-old boy was last seen on the playground at Blanshard School, his family a short distance away.
Calgary
-
Calgary animator's latest short, MONSTR, streaming on HBO Max
Tank Standing Buffalo's MONSTR was one of eight animated shorts chosen from more than 1,200 submissions to be part of the HBO Max series Only You: An Animated Shorts Collection.
-
1 missing as 2 houses burn in afternoon fire in northwest Calgary
One person is missing and a dog is dead after two homes caught fire Friday afternoon in northwest Calgary.
-
Violent Calgary road rage: New photos released, persons of interest sought
Calgary police have released photos of a man and vehicle believed to be involved in a case of road rage last month that left the victim with substantial injuries.
Edmonton
-
Oilers ready to gear up for Pride night, say 'Hockey is for everyone'
Players with the Edmonton Oilers say they are committed to celebrating Pride on Saturday night when they take on the Vegas Golden Knights at Rogers Place.
-
Road closures for Edmonton police funeral procession announced
The procession is scheduled to leave the Alberta Legislature grounds toward Rogers Place at approximately 11:45 a.m.
-
'More concrete and parking': Critics concerned over Hawrelak Park trees after FOIP request
Members of Edmonton's River Valley Conservation Coalition board say a freedom of information request shows the city plans to remove trees in Hawrelak Park to make room for infrastructure during the controversial three-year rehabilitation project at the park.
Toronto
-
Ontario woman kicks off 'long shot' search for wedding dress after dad mistakenly donates it
A woman in southern Ontario is making a plea to the public and kicking off a "long shot" search for her wedding dress after her father accidentally donated it earlier this year.
-
Ontario crypto king kidnapped, tortured in an attempt to get millions in ransom, documents say
Ontario’s self-described crypto king was allegedly abducted, tortured, and beaten for days as his kidnappers looked to solicit millions in ransom, his father told a court in December.
-
Ontario changes eye exam eligibility for seniors under OHIP
Ontario has reached a funding agreement with optometrists that increases some payments to them, but reduces some coverage for patients, including less frequent general eye exams for seniors.
Montreal
-
Asylum seeker deal between U.S. and Canada won't stop drama at border, advocates say
The new asylum seeker agreement between Canada and the United States will not deter migrants from trying to cross into Canada outside official ports of entry, Quebec immigration advocacy groups say.
-
Questions raised about safety of Old Montreal building destroyed by fatal fire
Police and firefighters have said it's too soon to say what caused the fire. But witnesses have raised questions about safety, including whether smoke detectors were working and whether there were proper emergency exits.
-
Montreal artist won't change puppet that community groups say looks like blackface
A theatre performance for children featuring a puppet that has been described as racist is continuing in the Montreal area. Several Black community organizations have criticized the puppet as being reminiscent of blackface minstrel shows — racist performances during which white people portrayed exaggerated stereotypes of Black people for laughs. But the show's creator — Franck Sylvestre, who is Black — has no plans to change the puppet, which he said is a caricature of his own features.
Winnipeg
-
'If it ain't broke, don't fix it': Proposed liquor in grocery stores pilot brings mixed reactions
There are mixed feelings in Manitoba about a proposed plan to expand liquor sales and put beer, wine and hard alcohol on the shelves of retailers like grocery stores.
-
'A sad thing that happens': Town of Arborg dealing with increase in stray cats
A town in Manitoba's Interlake area is trying to find new homes for stray cats that were dumped in the community.
-
Manitoba First Nation enforcing new measures to combat drug crisis
A Manitoba First Nation is enacting measures to combat an ongoing drug and addiction crisis while also calling on the federal and provincial governments to do more to address drug-related deaths within northern remote Indigenous communities.
Saskatoon
-
'They busted the locks on our deep freeze': Sask. Cree elder says moose meat was confiscated in raid
An elder from a Saskatchewan First Nation says his home was raided last fall by conservation officers who confiscated moose meat intended for use in a ceremonial gathering and feast.
-
'Going to be an eyesore': Warman residents oppose cell tower replacement
A Warman man is organizing opposition to a cell tower SaskTel is proposing to replace on the western edge of the city.
-
Here are the artists you can see at this summer's Sask. Jazz Festival
The SaskTel Saskatchewan Jazz Festival has announced its 2023 ticketed lineup.
Regina
-
'It’s time for action': Sask. EMS receives small portion of budget's healthcare increase
Saskatchewan’s 2023-24 budget highlighted healthcare as one of its main priorities, with Emergency Medical Services getting a small cut of the new funding.
-
'They busted the locks on our deep freeze': Sask. Cree elder says moose meat was confiscated in raid
An elder from a Saskatchewan First Nation says his home was raided last fall by conservation officers who confiscated moose meat intended for use in a ceremonial gathering and feast.
-
Sask. likely taking cautious approach with budget surplus, economics professor says
Saskatchewan is likely taking a cautious approach when it comes to the surplus announced in the 2023-24 provincial budget, according to an associate professor of economics at the University of Regina.
Atlantic
-
EXCLUSIVE
EXCLUSIVE | Students hailed for aiding stabbed staff member; school principal and parents thank community
Two students are being recognized for their quick actions, and school administration and parents are thanking the community, after a difficult week at Charles P. Allen High School in Bedford, N.S.
-
Woman injured in west Saint John shooting, three suspects arrested
Police say a woman is in hospital following a shooting in west Saint John, N.B., early Friday morning and three suspects have been arrested.
-
Provinces compete to retain, recruit health-care workers
As competition for health-care workers heats up, so too does the bidding.
London
-
London police warning public of a 'high risk offender'
London Police Service has issued a public safety warning due to the release of a “high risk offender.”
-
Can this notorious London, Ont. intersection be made safer with a red light camera?
A new safety assessment of the Hamilton Road and Highbury Avenue intersection makes several recommendations to address the high number of collisions.
-
Cinder block thrown through window of south London restaurant
A London man was arrested early Friday morning after being spotted throwing a cinder block through the front door of a restaurant, according to police.
Northern Ontario
-
Ontario's 2022 Sunshine List is out. Who was the top earner?
Ontario's so-called sunshine list is out and the three top paid public employees in the province are all at Ontario Power Generation.
-
W5 Investigates
W5 Investigates | 'Canadians should be very concerned about their drinking water': W5 investigates asbestos cement pipes
W5 investigates aging asbestos pipes across Canada and the potential health hazards if it ends up in your tap water. Watch W5's 'Something in the Water' Saturday at 7 p.m. on CTV.
-
Sudbury police charge OPP sergeant with criminal harassment
CTV News has learned an Ontario Provincial Police sergeant with 22 years of service has been charged in Sudbury with criminal harassment.
Kitchener
-
Fake ‘Catch the Ace’ tickets reportedly being sold in Hagersville
Organizers of the ‘Catch the Ace’ lottery in Hagersville are warning the public about fake tickets as the jackpot climbs closer to $2 million.
-
Northern lights put on a stunning show in southern Ontario
Southern Ontario got a show-stopping look at the northern lights Thursday and there may be a repeat performance this weekend.
-
Alleged death threats sent to regional chair, court documents show
A Kitchener man has been arrested by Waterloo regional police for making alleged death threats towards Region of Waterloo Chair Karen Redman.