Caught up in holiday travel chaos? YVR wants to hear from you
Vancouver’s airport is seeking feedback from people whose holiday travel plans were thwarted amid a series of winter storms.
Officials at Vancouver International Airport launched a two-phase public engagement process Tuesday that’s scheduled to last until Feb. 21.
“We would like to hear from passengers who travelled to or from the airport during the months of December 2022 and January 2023,” reads a statement on YVR’s website.
Members of the public who were impacted by the travel disruptions are also invited to participate in the process.
“The engagement will use a mix of consultation methods, including an online feedback form, virtual focus groups and panels, and written submissions to help ensure a diversity of experiences are included, such as travellers with mobility considerations or varying language or communication needs,” YVR wrote.
From Jan. 24-30, the airport is inviting participants to “share input on areas of interest such as topics and methods of engagement” for the first phase of the process. Taking part in phase one in not a prerequisite for phase two, which is scheduled to take place from Jan. 31 to Feb. 21. Those three weeks will involve input on “communication, service and support requirements,” according to YVR.
In the coming months, the airport plans to share feedback from this engagement, along with recommendations from the after-action review.
YVR launched the first phase of the engagement exactly two weeks after the airport’s president and CEO, Tamara Vrooman, was grilled by a federal transport committee over the holiday travel chaos.
The disruptions began a mere six days before Christmas, when about 30 centimetres of snow fell, bringing YVR to a standstill. Hundreds of flights were cancelled, impacting 90,000 passengers.
As of Jan. 3, about 1,500 unclaimed luggage items remained at the airport as a result of weeks of delays and cancellations. CTV News has reached out to YVR to see how much of that backlog has been cleared.
On top of engaging with the public over the winter travel chaos, YVR has also engaged the accounting firm KPMG and the global aviation firm Arup to review its response to the disruptions.
CTVNews.ca Top Stories
Grandparent scam: London, Ont., senior beats fraudsters not once, but twice
It was a typical Tuesday for Mabel Beharrell, 84, until she got the call that would turn her world upside down. Her teenaged grandson was in trouble and needed her help.
Deaths of 4 people on Sask. farm confirmed as murder-suicide
The deaths of four people on a farm near the Saskatchewan village of Neudorf have been confirmed a murder-suicide.
CRA no longer requiring 'bare trust' reporting in 2023 tax return
The Canada Revenue Agency announced Thursday it will not require 'bare trust' reporting from Canadians that it introduced for the 2024 tax season, just four days before the April 2 deadline.
Full parole granted to man convicted in notorious 'McDonald's murders' in Cape Breton
The Parole Board of Canada has granted full parole to one of three men convicted in the brutal murders of three McDonald's restaurant workers in Cape Breton more than 30 years ago.
Incident on Calgary's Reconciliation Bridge comes to safe resolution
Nearly 20 hours after a man climbed and remained perched on top of the Reconciliation Bridge in downtown Calgary, the situation came to a peaceful resolution.
Sunshine list: These were the Ontario public sector's highest earners in 2023
Ontario released its annual sunshine list Thursday afternoon, noting that the largest year-over-year increases were in hospitals, municipalities, and post-secondary sectors.
George Washington family secrets revealed by DNA from unmarked 19th century graves
Genetic analysis has shed light on a long-standing mystery surrounding the fates of U.S. President George Washington's younger brother Samuel and his kin.
'We won't forget': How some Muslims view Poilievre's stance on Israel-Hamas war
A spokesman for a regional Muslim advocacy group says Conservative Leader Pierre Poilievre's stance on the Israel-Hamas war could complicate his party's relationship with Muslim Canadians.
Why some Christians are angry about Trump's 'God Bless the USA' Bible
Former U.S. President Donald Trump is officially selling a copy of the Bible themed to Lee Greenwood’s famous song, 'God Bless the USA.' But the concept of a Bible covered in the American flag has raised concern among religious circles.