'A nightmare': Buyer describes purchase of electric vehicle from Surrey dealership
A brand new Ford Mustang Mach-E that a Metro Vancouver man ordered from a dealership in Surrey seems to have vanished.
The purchase agreement was written up in July 2022 by a salesman at Dams Ford Lincoln on the Langley Bypass, for $70,400, plus tax.
Buyer Ryan Lopez was told the car would take several months to build and be delivered, something Lopez was fine with, because he expected a long wait for an electric vehicle.
But he became frustrated when he called the dealer for an update several weeks later.
“They couldn’t find any history of my car being ordered," said Lopez. “They couldn’t find me in the system, nothing."
Lopez said that’s when he called Ford Canada, and they confirmed the Mustang had been ordered, and it would be ready at the end of December.
He was even able to monitor its progress online.
When Lopez saw that the electric vehicle had been delivered, he called Dams Ford Lincoln again, and an attendant answered.
“He said, 'Yeah I can see your car, I can see the VIN number, everything. It’s on our lot right now,'” recounted Lopez.
Yet a few days later, the dealership said it didn’t have the vehicle, and didn’t know where it was.
But the dealer did offer to show him some other cars for sale.
The price of a similar Mustang Mach-E has increased nearly $10,000 since Lopez made the order, and he would appreciate credit for the difference in price from the manufacturer and the dealer.
“What was supposed to be a happy experience has just been a nightmare,” said Lopez.
In a letter to Lopez, Ford Canada writes that since this was a private sale, there is little it can do, adding that the company “regret(s) any frustration or inconvenience."
CTV News has reached out to Dams Ford Lincoln and Ford Canada for comment. This story will be updated if a response is received.
CTVNews.ca Top Stories
Northern B.C., Alberta and all of Ontario under 'high' to 'extreme' wildfire risk: What to know
There's a heightened risk of wildfires across the country during what has been one of the earliest fire seasons on record. From British Columbia to Nova Scotia, here's where the risk is highest.
'Tragedies occur far too often': Canada Safety Council shares swimming safety tips
With the summer swimming season fast approaching, the Canada Safety Council is reminding people to be careful and take measures to prevent drowning, especially after three children died just days apart.
Provinces must seek anti-smoking measures in Big Tobacco settlement: health groups
Three national health organizations want Canada's premiers to push for initiatives to reduce smoking during settlement negotiations with major tobacco companies, years after provinces sued to recoup health-care costs.
WATCH
WATCH | Dashcam video shows out-of-control Nova Scotia wildfire
Dashcam footage shows the extent of the Tantallon wildfire as it raged in Hammonds Plains, N.S.
Body of 12-year-old Winnipeg boy who fell into Sturgeon Falls found
The body of a 12-year-old boy from Winnipeg who fell into Sturgeon Falls on Saturday has been found.
Giraffe at Calgary zoo died from a broken neck, investigation reveals
Officials with the Wilder Institute/Calgary Zoo have released more information about the death of Emara, a 12-year-old Masai giraffe, earlier this month.
Halifax-area wildfire still out of control, 'many' structures destroyed
Officials say a wildfire that began in the Upper Tantallon, N.S., area Sunday afternoon is ongoing and still not under control.
OBITUARY
OBITUARY | Quebec actor Michel Cote, known for film and theatre roles, dead at 72
Quebec actor Michel Cote, who captivated audiences with his roles in the theatre piece 'Broue' and films such as 'Cruising Bar' and C.R.A.Z.Y.,' has died at 72.
Albertans head to polls in what's expected to be very close election between UCP, NDP
In Alberta today, the United Conservative Party is looking to win a second consecutive majority government while the NDP is fighting to regain the office it lost in 2019.
Vancouver Island
-
6 cougars killed near Victoria after attacks on sheep farms
Conservation officers have captured and killed six cougars near Victoria this year in response to multiple predatory attacks on sheep farms.
-
Uber launching in Victoria and Kelowna next week
After years of trying to break into the market, popular ride-hailing app Uber is set to launch in Victoria and Kelowna in early June.
-
Police seize drugs, gold Desert Eagle pistol in Vancouver Island busts
The West Shore RCMP seized multiple firearms and a significant amount of drugs in a multi-jurisdictional investigation that spanned southern Vancouver Island.
Calgary
-
2 people killed by Calgary police in Memorial Drive shooting
Calgary police have closed Memorial Drive in both directions between Edmonton Trail and St. George's Drive N.E. after shooting two suspects.
-
Battleground: An election expected to be won or lost in Calgary
With voters set to cast their ballot in this election campaign, polls and political watchers have said Calgary is where the election will either be won or lost for Alberta’s next government.
-
Calgary in the spotlight as Albertans head to the polls
Alberta electors who have yet to cast their ballots will head to the polls on Monday following a gruelling and contentious campaign trail from both the United Conservative Party and the Alberta NDP.
Edmonton
-
Albertans head to polls in what's expected to be very close election between UCP, NDP
In Alberta today, the United Conservative Party is looking to win a second consecutive majority government while the NDP is fighting to regain the office it lost in 2019.
-
Some of the memorable comments made during Alberta election campaign
Candidates for both the United Conservative Party and New Democrats have been campaigning over the last four weeks for their party to form the next Alberta government. Here are some memorable quotes from the campaign.
-
2 people killed by Calgary police in Memorial Drive shooting
Calgary police have closed Memorial Drive in both directions between Edmonton Trail and St. George's Drive N.E. after shooting two suspects.
Toronto
-
BREAKING
BREAKING | Police officer, school bus driver killed in violent crash north of Woodstock, Ont.
A two-vehicle crash on Monday morning has claimed the life of an OPP officer and a school bus driver.
-
More than half of GTA condo investors losing money on properties: report
A new report says for the first time ever, more than half of newly-completed condo investors in the Greater Toronto Area were losing money on their rental properties last year — and its authors expect the trend to persist.
-
Engaged couple shot dead fleeing landlord after house dispute near Hamilton, Ont., police say
A 'truly innocent' engaged couple was shot dead while attempting to flee their attacker outside their home after a landlord-tenant dispute escalated on Saturday night, according to police.
Montreal
-
Launch of Francization Quebec: a new portal for anyone who wants to learn French
As of June 1, anyone wishing to learn or improve their command of the French language will have to register via the Francisation Quebec portal, the government's new single point of service for coordinating all French language learning services.
-
Montreal creates working group to push forward on plans for Hippodrome site
The City of Montreal has begun the latest chapter in plans for the abandoned Blue Bonnets/Hippodrome racetrack. On Monday, the province and municipality announced a working group to begin creating what it envisions as the city's 'next great district of the future.'
-
'Precious' musical instruments removed from Montreal heritage building after fire
A pair of valuable musical instruments have been removed from a Montreal heritage building that caught fire last week, raising hopes that they can be saved to play again. Simon Blanchet, programming director at the Chapelle du Bon-Pasteur, said Sunday a Fazioli concert grand piano and a 1772 Kirckman harpsichord were both removed from the concert venue inside the chapel of the 19th century former monastery a day earlier.
Winnipeg
-
Body of 12-year-old Winnipeg boy who fell into Sturgeon Falls found
The body of a 12-year-old boy from Winnipeg who fell into Sturgeon Falls on Saturday has been found.
-
Winnipeg forecasting $27 million deficit
The City of Winnipeg’s rainy day fund could be running dry.
-
'We are not filling a dumpster in 24 hours': The illegal dumping problem in Point Douglas
Residents in Point Douglas say their area has become a dumping ground for the rest of the city's unwanted garbage, and want more done to get rid of the piles of trash accumulating in the central-Winnipeg neighbourhood.
Saskatoon
-
Saskatoon Catholic schools' office splattered with rainbow paint
Following the leak of a controversial email, Greater Saskatoon Catholic Schools' downtown office was hit with an apparent act of vandalism Monday morning.
-
Saskatoon apartment fire that left 26 homeless may have been arson, investigator says
Twenty-six people have been rehoused to a local hotel after a suspicious fire that forced an entire four-storey west side apartment building to evacuate on Sunday night.
-
12-metre high flames to greet Saskatoon Circle Drive commuters Tuesday morning
Drivers on Circle Drive South may see a flame over 12 metres high emanating from SaskEnergy infrastructure on Tuesday morning, but the provincial Crown says it’s all part of the plan.
Regina
-
Weekend tornado near Regina confirmed as first in Canada of 2023
The first twister of 2023 in the country touched down near Regina over the weekend, according to an analysis from the Northern Tornadoes Project (NTP).
-
Intense thunderstorm leads to flooded streets in Regina
A ferocious thunderstorm that pelted Regina with heavy rain, hail and a tornado led to traffic hold ups and business closures across the city.
-
'It was shocking': Car fire in downtown Strasbourg causes surprise for residents
Residents in Strasbourg were in for an odd and dangerous surprise over the weekend, as a vehicle burst into flames on the town's main street.
Atlantic
-
Halifax-area wildfire still out of control, 'many' structures destroyed
Officials say a wildfire that began in the Upper Tantallon, N.S., area Sunday afternoon is ongoing and still not under control.
-
Shelburne County wildfire out of control, about 1,500 evacuated
Roughly 450 homes have been evacuated in Shelburne County as a wildfire burns out of control over thousands of hectares.
-
400 homes evacuated, one destroyed by forest fires in southwestern New Brunswick
About 400 homes in southwestern New Brunswick have been evacuated because of forest fires that began Sunday after an all-terrain vehicle that burst into flames.
London
-
BREAKING
BREAKING | Police officer, school bus driver killed in violent crash north of Woodstock, Ont.
A two-vehicle crash on Monday morning has claimed the life of an OPP officer and a school bus driver.
-
BREAKING
BREAKING | Auto parts factory notified of closure
Unifor says it has been informed by Wescast Industries that the company intends to close its foundry in Wingham, potentially putting more than 250 people out of work.
-
Man suffers serious injures after weekend stabbing, suspect facing multiple charges
A man is in hospital with serious injuries after he was stabbed during an altercation inside a south London, Ont. apartment building over the weekend.
Northern Ontario
-
BREAKING
BREAKING | Police officer, school bus driver killed in violent crash north of Woodstock, Ont.
A two-vehicle crash on Monday morning has claimed the life of an OPP officer and a school bus driver.
-
Driver in critical condition after hitting moose on Highway 69 in Greater Sudbury
One person is in critical condition after hitting a moose on Highway 69 in Greater Sudbury on Friday night, police say.
-
Body of 12-year-old Winnipeg boy who fell into Sturgeon Falls found
The body of a 12-year-old boy from Winnipeg who fell into Sturgeon Falls on Saturday has been found.
Kitchener
-
Two drivers killed in Oxford County crash
A double fatal crash has shut down a rural road in Oxford County.
-
House hit with gunfire in Brantford, shell casings found: police
Brantford police are looking into reports of shots fired after a home was allegedly hit with gunfire.
-
Guelph police looking for driver in stolen truck after 3 hit and runs
Guelph police say they’re looking for the driver of a white Chevrolet pickup that was involved in three hit and runs on Friday evening.