‘Your marriage probably won’t last,’ limo company tells bride-to-be
Published Friday, February 5, 2016 3:43PM PST
Last Updated Friday, February 5, 2016 7:27PM PST
Some businesses go by the motto, “The customer is always right.” Others? Not so much.
Just ask bride-to-be Heather Oliver, who was stunned after a Vancouver limousine company compared communicating with her over email to torture.
“It’s become quite clear that your marriage probably won’t last, because I really can’t see how anybody can tolerate being married to you,” one Vancouver Prestige Limos employee wrote, according to an exchange provided by Oliver.
“I’ve known you for all of an hour and I’d sooner cover myself in paper cuts and take a lemon juice bath than have anything else to do with you.”
Oliver said she initially contacted the company about getting a limo to drop her off at her upcoming wedding in July, then pick her up seven hours later when it ends.
Vancouver Prestige Limos responded that it books cars for a minimum of three hours, which it said is “actually common practice in just about all limo companies.”
After Oliver told the employee she had already received a quote for hourly service from two other companies, things started to go off the rails.
“Good for you. I hope your marriage lasts. Thank you,” Vancouver Prestige Limos responded.
“How dare you. You must be a pretty miserable person to be so cruel,” Oliver replied. “I will never recommend this company to anyone I know, and I will find an opportunity to give you terrible reviews via any channel I have at my fingertips.”
At which point she was hit with the lemon insult.
Oliver told CTV News the back-and-forth left her feeling disappointed and hurt, especially as she was dealing with the stress of planning for her big day.
“You can’t help but take those kinds of words personally,” she said.
The bride-to-be said she decided to share her story to prevent any other couples from going through the same thing.
“I just think it’s important for consumers to be aware,” Oliver said. “I learned my lesson: do your research.”
CTV News contacted Vancouver Prestige Limos, but an unnamed employee declined to comment.
“There’s nobody here who will ever comment on anything for you, please do not call again or we will press charges. Goodbye,” he said.
With a report from CTV Vancouver’s St. John Alexander