Greyhound ticket issue
Reporter Mi-Jung Lee’s son recently had an issue with Greyhound. He had a ticket booked from Oyama to West Kelowna, but the bus never showed up. He waited for more than two hours and got conflicting information from Greyhound customer service about what was going on. One person told him the bus had already come on time, and another said it was delayed. Her son ended up taking a cab instead, which cost $120. Greyhound has since admitted there was a problem and says there was a disconnect between web sales and operations related to the procedure in Oyama. Mi-Jung Lee reached out to the company privately with her personal email. They’ve said they will reimburse the cost of the ticket and the cab fare.
Real estate sign raises eyebrows
A real estate sign screwed into a tree on Helmcken Street in Yaletown caught the attention of passersby. It appears the Century 21 sign was screwed into a tree to advertise the sale of a heritage house, since the hedge was obstructing the view of the sign in the front yard. The city says this isn’t allowed, and the sign has been taken down. However, the screws are still in the tree. Century 21 In Town Realty hasn’t responded to our requests for comment.
Return policy query
Doreen from Chilliwack had a question about Wal-Mart’s return policy. She bought a $98 TV that went on the fritz three months after she bought it, but she says Wal-Mart wouldn’t take it back. Her receipt stated that after 30 days she’d have to go through warranty, meaning either drive to Burnaby or ship the TV to Toronto for repair. Doreen is a senior and doesn’t drive on the freeway anymore, and the cost of shipping the television likely would have been more than she paid for it. Wal-Mart could have issued a return merchandise authorization so she could take it back to the store. The company says it's looking into the matter and is reaching out directly to Doreen to resolve it.
