A battle between warring drycleaners in Vancouver has caught consumers in the crossfire. 

In January, Steele on Your Side reported on a frustrated bride whose wedding dress was being held hostage after a partnership deal between drycleaners went bad.

Pattie Chiang bought a Social Shopper coupon to have her dress dry-cleaned after her wedding day. But six months went by and it still wasn't ready for pickup.

The coupon was for Valet Your Laundry, but the company subcontracted the job to the Busy Bee Cleaner on the 3300-block of Fraser Street in Vancouver, who was using Chiang's dress as leverage in a business battle over unpaid bills. 

Consumer reporter Lynda Steele talked Busy Bee into handing over the dress and thought the case was closed, until she heard from a second bride named Pamela Kwok.

Kwok had also bought a Social Shopper coupon to have her gown cleaned by Valet Your Laundry, and again, Busy Bee Cleaners was holding the dress hostage.

"It's he said, she said, and I don't really know why the dress is being caught in the middle," said Kwok. 

So Steele went back to Busy Bee with Kwok to ask for the dress back. But the owner wasn't going to be as helpful this time.

"Last time I was pretty nice and I gave you the dress because I don't feel good. I feel bad for her too, but I'm not giving you the dress today," said owner Anu Verma.

Verma told Steele to take the issue up with Valet Your Laundry. So Steele phoned the owner, Harvey Braich.

"It's the consumers being stuck in bit of a tug-a-war between us and Busy Bee right now and it's unfortunate and I don't want this," said Braich.

Braich declined a request to do an on camera interview, but said he's going to sue Busy Bee, claiming it's lost and damaged several bridal gowns.

Busy Bee claims Valet Your Laundry owes it money for cleaning those wedding dresses and the consumers are stuck in the middle.

After some discussion, Steele was able to talk Busy Bee into giving Kwok her precious wedding gown.

The dress still wasn't cleaned, but Kwok is happy to have it back.

"I’m so relieved and so grateful you know, on your part and her part that she was willing to let it go," she said, “Now I can go and get it cleaned somewhere else.”

Meanwhile, Social Shopper, the company that sold the coupons, says the situation is absolutely unacceptable. It never had problems with Valet Your Laundry before, but says this goes beyond anything it’s ever seen for poor business practices and a lack of ethics.

The company has issued Kwok a full refund for the dry-cleaning coupon she bought, plus it's giving her a generous credit and a gift bag to apologize.